Roswell INFINITI of North Atlanta - Service Center

Quick service oil change My service visit was a quick in and out basic oil change. The car was taken quickly and the work performed along with inspections of usual areas. Rota My service visit was a quick in and out basic oil change. The car was taken quickly and the work performed along with inspections of usual areas. Rotated tires as well per staff suggestion. More

amazing customer service from the moment I called to the moment my repair was completed I was treated as if I were important - don't experience this kind of customer service v from the moment I called to the moment my repair was completed I was treated as if I were important - don't experience this kind of customer service very often More

Good job! John Mark and Rushdi turned a frustrating situation to a very pleasant one in a days work. I appreciate you guys for taking the time to listen. Thanks John Mark and Rushdi turned a frustrating situation to a very pleasant one in a days work. I appreciate you guys for taking the time to listen. Thanks a bunch More

Great attention to detail and courteous to customers It is important to afford the vehicle and maintenance before buying. With that said, everything covered by warranty was corrected beautifully.The serv It is important to afford the vehicle and maintenance before buying. With that said, everything covered by warranty was corrected beautifully.The service reps were top notch and every one was very courteous More

Excellent Service Trent in Express Service did an excellent job taking care of my Q50. I came in for an express oil change and was pleasantly surprised when the car cam Trent in Express Service did an excellent job taking care of my Q50. I came in for an express oil change and was pleasantly surprised when the car came out washed and dried. When checking out he let me know the battery had failed the test and was still under warranty so I brought it back in a week later to have it replaced. In and out in less than 30 minutes. Thank you Trent! More

Top Notch Service Chris and the rest of the service team were great to work with. They accommodated my busy schedule. We're straight forward with service recommendati Chris and the rest of the service team were great to work with. They accommodated my busy schedule. We're straight forward with service recommendations and were extremely professional. Very comfortable service experience! More

Professional & courteous Best dealership around. Their service department are a class above the rest, the employees from top to bottom are both professional and courteous. I w Best dealership around. Their service department are a class above the rest, the employees from top to bottom are both professional and courteous. I will never take my car anywhere else. More

Service Truly a great experience. Everything was perfect. They had a loaner car ready for me and my car was ready before expected time. Work was maticulas Truly a great experience. Everything was perfect. They had a loaner car ready for me and my car was ready before expected time. Work was maticulas! More

Fraud - Infiniti Never again!!! Never again a Infiniti.... What a worst experience I had with a Inifiniti dealer. I am a Toyota customer from last couple of years. Now, I want Never again a Infiniti.... What a worst experience I had with a Inifiniti dealer. I am a Toyota customer from last couple of years. Now, I want to try Premium Car so I went to this dealership "Roswell INFINITI of North Atlanta". I was looking for a "PreOwned Certified Q50". I picked a car, we agreed on a price including all the taxes and fees. We wanted to deposit a personal check, get the check from the bank, then exchange that check with my personal check in 2 days. They said, they have to have a backup contract and run a credit check for identity verification. They ran the credit check and they asked for the co-signer. Since my bank loan is already approved with another bank, I didn't want to add a co-signer and add more complexity. So we came back home, my bank asked for a quote from Dealer, so they can ship the check for the necessary amount. Here comes the shady part of the dealer They increased the price by $200 and said, taxes are shown wrong in the price we agreed earlier. So we went to the dealership now, and asked them to explain the diference in the first quote and the second quote and finance guy says, taxes are corrected. He also says, if he has seen that first quote earlier, he might have fixed it. Really? You ran the credit check and applied for a loan with Inifiniti without even checking the price and taxes on the car? What kind of finance guy are you? We are patiently listening to whatever he is saying and finally he lost his patience and started saying 'I cannot do anything, you may leave now' If the taxes are quoted wrong by your employee, why should a customer be responsible for? Is the difference between both the quotes several thousand dollars? Then I agree, no dealer wants to sell a car for a loss. But, difference between both the quotes is $200 and you want customer to pay for it, because your employee did a mistake? Right way to do this You might adjusted the numbers for that $200 , treated the customer well, and then you might have explained your employee 'how to calculate taxes on a car? What really bothers me is? Finance guy Samuel D. Szücs (Mr Samuel Szucs) says he didn't see the quote, but he ran a loan application and also ran a credit check. He is so arrogant and asked me to leave, because other customers might be effected. If you don't know how to handle a customer who wants to buy, why bother about future sales and growth? What kind of fraud are you? You don't want to believe me, I have all the proofs to share. Never Never again with Inifiniti. Roswell INFINITI More

Great service. Was not notified when service was completed, so just returned at the end of the day. No big deal. Thought I as going to get a call? Was not notified when service was completed, so just returned at the end of the day. No big deal. Thought I as going to get a call? More