Roswell INFINITI of North Atlanta - Service Center

Service Dept Finally Finds Issue!! After 12 months the service dept. finally spent the time needed looking for the cause of our monthly issue of our NEW QX30 tires deflating. Of course After 12 months the service dept. finally spent the time needed looking for the cause of our monthly issue of our NEW QX30 tires deflating. Of course this after hearing stories thru out the winter of cold weather and of recent warm weather. Even after they rotated the tires at 6 and 12 months they did not spend the necessary time searching for the problem Just added tire pressure. Now they found a nail in each rear tire. Amazing, wonder what the Las Vegas odds are on that! BTW, the sales staff is GREAT!!!! More

Good not of been any better This dealership went out of its way`s to in more than one way and there just a great group of people to deal with from sales to service. Sincerel This dealership went out of its way`s to in more than one way and there just a great group of people to deal with from sales to service. Sincerely, Alan S. Cohen More

Great Experience The entire process was convenient and seamless. Drop off, loaner and pick-up was quick and easy. Much appreciated when you have a hectic schedule. The entire process was convenient and seamless. Drop off, loaner and pick-up was quick and easy. Much appreciated when you have a hectic schedule. More

Service review My servicing was done as requested and my car was done within a reasonable time frame. Loaner car was much appreciated. Thanks for the rapid respons My servicing was done as requested and my car was done within a reasonable time frame. Loaner car was much appreciated. Thanks for the rapid response. More

Visited dealership for an oil change left with a new car Keoffrey was very helpful, professional, and spot on with creating a truly memorable client experience. I did not have any intentions of purchasing a Keoffrey was very helpful, professional, and spot on with creating a truly memorable client experience. I did not have any intentions of purchasing a new car. Keoffry diligently worked to establish a mutually beneficial deal that was hard to walk away from. I have purchased 3 vehicles previously from Roswell infiniti, my last Q 50 lease was from a different dealership, glad to be back with Roswell Infiniti for #5. More

Most Professional Experince We just moved to this area a couple weeks ago and I was needing and urgent oil change. Found them on search engine and due to short distance, decided We just moved to this area a couple weeks ago and I was needing and urgent oil change. Found them on search engine and due to short distance, decided to go there. Extremely courteous folks, with very professional attitude. I was in and out in less than 30 minutes. Will definitely continue to use and also highly recommend them. More

over all it was good fist service experience It was my first service visit. i wish i would have requested them to dry my car after washing it.. now it has lots of streaks and water large water It was my first service visit. i wish i would have requested them to dry my car after washing it.. now it has lots of streaks and water large water spots all over and have to get it rewashed. More

I’ll be back! I brought my 2014 QX60 to the Service Department for resolution of a concern and had a very satisfying experience. Mark promised to resolve my concer I brought my 2014 QX60 to the Service Department for resolution of a concern and had a very satisfying experience. Mark promised to resolve my concern and he did. In the process I fell in love with my loaner. Just for kicks, I inquired about purchasing it. In short, in a very brief time, Rusty Rabia transformed my inquiry into a sale. He made the often painful experience of buying a new car actually enjoyable and overcame a long list of my objections. I’ll be back to RI service and sales with confidence. More

Best dealer ever! Roswell Infiniti is by far the best service center I have ever dealt with! They are attentive, honest and always expeditious in their service work. Ja Roswell Infiniti is by far the best service center I have ever dealt with! They are attentive, honest and always expeditious in their service work. Jamie Miller has been my service manager for the past year and I would recommend him to everyone! More

Overcharged? I live 5 minutes from this dealership but I have not patronized it in years because I have had several bad experiences. So for the past couple of year I live 5 minutes from this dealership but I have not patronized it in years because I have had several bad experiences. So for the past couple of years I buy and service my cars at another dealership about 45-60 minutes away. I called to make an appointment and to get a price on the service I was scheduled for. I was quoted I called one price. When I got there the service agent quoted a higher price and explained that the quote did not include things that he felt I needed. I also needed tires and he explained that the tires were on sale and I was happy about that. He said he would give me a 10% discount because of a coupon they were advertising online. The other dealership I go ensures I know what each service costs. This service agent asked me for my signature but when the numbers he quoted didn't add up to what I was quoted I asked him to review the service sheet with me. He skimmed through it. This didn't feel right to me. I paid for my services and left and when I looked at the service sheet I believe I was overcharged for labor and whereas the discount was added the price, it still seemed inflated and higher. People at the dealership were nice but I don't ever want to feel like I was taken advantage of. I will not be returning and will continue to go to the dealership 45 min away. More