Roswell INFINITI of North Atlanta - Service Center

Excellent service visit I found the employees at Roswell Infinity to be friendly, honest and respectful of my time. The facility was clean and the service performed sufficie I found the employees at Roswell Infinity to be friendly, honest and respectful of my time. The facility was clean and the service performed sufficiently. More

Great Service and Friendly Staff. The service waiting area was clean and comfortable. They provide coffee, water and snacks as well as free WiFi. The staff was also very friendly and e The service waiting area was clean and comfortable. They provide coffee, water and snacks as well as free WiFi. The staff was also very friendly and efficient. They finished my oil change in 1 hour. More

great job Please inform your team members they did an awesome job. I drive an additional 20 miles just to use your service department. Keep up the good work. Please inform your team members they did an awesome job. I drive an additional 20 miles just to use your service department. Keep up the good work. More

Great Service Experience First time to this dealership due to relocating to the area. Mark was an outstanding service rep. took time to explain all details, was great with f First time to this dealership due to relocating to the area. Mark was an outstanding service rep. took time to explain all details, was great with follow up and met all commitments. Highly recommend More

Excellent and efficient service! I arrived Saturday morning without an appointment. I was able to get in for an oil change and tire rotation with little wait. Excellent job completing I arrived Saturday morning without an appointment. I was able to get in for an oil change and tire rotation with little wait. Excellent job completing the task and the coffee wasn't bad either! :-) More

Used Infiniti Inspection I purchased a 13 year old 2006 Infiniti M35 Sport from an Autonation Dealer who did not produce their pre-sale inspection report at the time of purcha I purchased a 13 year old 2006 Infiniti M35 Sport from an Autonation Dealer who did not produce their pre-sale inspection report at the time of purchase. Within my 5 day return period, I took the car to be inspected at Roswell Infiniti where I have purchased and serviced 4 Infinit's between 2003 and 2012. To my surprise, old friends Mark Crutchfield, Chris Hansen and Jaime Miller were all still part of the Service Department. Almost like a home coming. Mark ordered the inspection which showed about $3,000 worth of repairs. The documentation was used to support the selling dealer's repair of the critical safety items and gave me a list of what should be attended to in the future. Without the thorough used vehicle inspection report, I would not have been able to negotiate about $1,600 in repairs with the selling dealership. More

Awesome fault tracing & fix. I had an unusual issue with the radio in my G37. The dealership was persistent in a lengthy troubleshooting exercise, tracking down the fault then fix I had an unusual issue with the radio in my G37. The dealership was persistent in a lengthy troubleshooting exercise, tracking down the fault then fixing it at a reasonable price. Use of a loaner vehicle minimized my inconvenience. The icing on the cake was I found that my car, when I picked it up, had been carefully detailed. More

Quick, helpful Clean waiting area, quick and efficient service, they helped me understand which repairs were needed or optional and which could wait until a later da Clean waiting area, quick and efficient service, they helped me understand which repairs were needed or optional and which could wait until a later date. More

Conrad, You're the Man! There is a new, young service advisor named Conrad - he's AWESOME! He went completely above and beyond to make my experience the best it could possib There is a new, young service advisor named Conrad - he's AWESOME! He went completely above and beyond to make my experience the best it could possibly be. He understands that people have things to do, especially on the weekend. More importantly, when it comes to customer service and satisfaction - he gets it. I will be returning for service, even when I move away from Roswell. Thank you Conrad! More

AC Repair Was a great experience. Chris knew exactly what needed to be done and made sure parts were on hand for a quick repair. Very satisfied with all. Was a great experience. Chris knew exactly what needed to be done and made sure parts were on hand for a quick repair. Very satisfied with all. More