Roswell INFINITI of North Atlanta - Service Center

Service representative was very attentive and pleasant. Overall customer service was very good. However, I needed a new tire. Chris, the service rep. called me to let me know the cost. I needed to touch Overall customer service was very good. However, I needed a new tire. Chris, the service rep. called me to let me know the cost. I needed to touch base with my husband before giving the go ahead for a new tire. I called back in 5-10 minutes to okay the new tire. Brittany, took the call and said Chris was on the phone. Chris told me I could leave a message, so I left a message with Brittany to say we were okay with the new tire. She told me she would give Chris the message. I called 1 hour after the time I was initially told the car would be ready to check on the pick up time. At that time, Chris told me he never got a response. I told him I called. He told me to head back and he would get the tire put on ASAP. Apparently the call went to a call center and there is a Chris that works at another service center which is why he never received the message. Chris handled the situation quickly for me. The wrong car was brought out for me, but, again, Chris handled the situation in a timely manner. More

Great Sercice Thank you for the great service and timely repairs to my car. I will continue to bring any issues I have to this dealership. Thanks Thank you for the great service and timely repairs to my car. I will continue to bring any issues I have to this dealership. Thanks More

Professional, friendly, thorough and efficient Excellent customer service with a commitment to your satisfaction. The staff is incredibly friendly and efficient. I also love the new text technology Excellent customer service with a commitment to your satisfaction. The staff is incredibly friendly and efficient. I also love the new text technology where you can accept or decline additional services that you may want to consider. Overall fantastic experience! More

First Class! David did a stellar job...took care of everything and declined to do maintenance that I thought I needed but that didn’t need to be done. Work was don David did a stellar job...took care of everything and declined to do maintenance that I thought I needed but that didn’t need to be done. Work was done perfectly, car was clean and ready when promised. I’ll be back as I always do! More

Knowledge of my service history was sub-par. One of the thing's that you found wrong with my car was supposed to be covered under warranty and I should not have been charged for it at all. The se One of the thing's that you found wrong with my car was supposed to be covered under warranty and I should not have been charged for it at all. The service man called to tell me about it and when I told him I had that repaired already he said "well let me look up your service history" he saw where it was done two and a half months ago and said we'll take care of it for you, but I still got charged. My home servicer infinity told me after that I should not have been charged. Why would one dealer say your covered and another charge you for it. Also, a cover piece for something on my interior is missing. They said they would order me another one, so we'll see. But why is it missing in the first place? You take something off, you put it back. More

Oil Change Great Express Oil Change. Wait period was just under an hour and waiting room was comfortable. Sales Woman was friendly, helpful, and was a quick checkout! Express Oil Change. Wait period was just under an hour and waiting room was comfortable. Sales Woman was friendly, helpful, and was a quick checkout! More

Quick and Easy This dealership is top notch! I've had all types of cars, from BMWs to Suburbans and everything in between and they always greet me with a smile. Th This dealership is top notch! I've had all types of cars, from BMWs to Suburbans and everything in between and they always greet me with a smile. They have gone out of their way to fix issues that came with my car and offer suggestions on other car related issues as well. More

Brake work I bought my car recently from Rusdhi with Kristin's assistance. A few weeks after the purchase my brakes started squeeling. Kristin got me in quickl I bought my car recently from Rusdhi with Kristin's assistance. A few weeks after the purchase my brakes started squeeling. Kristin got me in quickly - no charge and she continually is a joy to deal with. All the guys in the service area are great as well. Thanks More

Great Service and Friendly Staff. The service waiting area was clean and comfortable. They provide coffee, water and snacks as well as free WiFi. The staff was also very friendly and e The service waiting area was clean and comfortable. They provide coffee, water and snacks as well as free WiFi. The staff was also very friendly and efficient. They finished my oil change in 1 hour. More

Excellent service visit I found the employees at Roswell Infinity to be friendly, honest and respectful of my time. The facility was clean and the service performed sufficie I found the employees at Roswell Infinity to be friendly, honest and respectful of my time. The facility was clean and the service performed sufficiently. More