Roswell INFINITI of North Atlanta - Service Center

Great service at Roswell Infinity...as usual! We bought our JX 35 in 2013 from Roswell. 99% of its service has been done at this dealer. They are simply outstanding at every level and have made We bought our JX 35 in 2013 from Roswell. 99% of its service has been done at this dealer. They are simply outstanding at every level and have made us into raving fans!!! More

Quick Service I had to have a key fob replaced and while it was expensive, it was $30 LESS than I was quoted on the phone and they were able to do it quickly! Mark I had to have a key fob replaced and while it was expensive, it was $30 LESS than I was quoted on the phone and they were able to do it quickly! Mark was friendly and efficient. More

Great interaction and timely service Mark was a friendly and helpful adviser. I was able to drop my car off and quickly get into a new loaner vehicle (which was very nice). As my parking Mark was a friendly and helpful adviser. I was able to drop my car off and quickly get into a new loaner vehicle (which was very nice). As my parking brake was being fixed, they noticed some leaks under the hood and advised the necessary service. Mark was understanding of my financial situation and was able to discount the service slightly so that I could pay my bills and still get my car in top shape. The facility is great, employees are friendly and the overall experience is top notch. I will be back for any future needs More

Constant communication I was updated by Jamie with the status on a daily basis while my car was being serviced. Drop off and pick up was a breeze - less than 5 minutes each I was updated by Jamie with the status on a daily basis while my car was being serviced. Drop off and pick up was a breeze - less than 5 minutes each time was spent at the service center including pick up of the rental and payment. More

Efficient The text alerts with recommended services is efficient and a convenient way to communicate service recommendations. I was able to communicate with th The text alerts with recommended services is efficient and a convenient way to communicate service recommendations. I was able to communicate with the service team via text. This expedited the service of my vehicle and contributed to a smooth, great experience. More

Annoying rattle The rattle was identified and fixed. My car was returned clean. I had no major issues with the quality of this service visit. I did ask that all of The rattle was identified and fixed. My car was returned clean. I had no major issues with the quality of this service visit. I did ask that all of the functions for the voice activation to be enabled, specifically the ability to dictate and send a text message hands free while driving. However, that was not done, which was disappointing. There was no explanation given as to why my request was not honored. More

Fast, efficient & friendly Erica was very friendly and did a great job to get everyone out quickly even though about 8 cars came all at once when they opened for express service Erica was very friendly and did a great job to get everyone out quickly even though about 8 cars came all at once when they opened for express service on Saturday morning. This is by far the best dealer for Infiniti sales and service in the metro area. More

Excellent service From the drop off to the pickup, the loaner, the showroom, and the people in the service department, especially Jamie Miller, everything was professio From the drop off to the pickup, the loaner, the showroom, and the people in the service department, especially Jamie Miller, everything was professionally done! More

Great service! As soon as I drive up I’m greeted by someone who escorts me in and either takes me to my service advisor or seats me and offers me a drink (coffee, wa As soon as I drive up I’m greeted by someone who escorts me in and either takes me to my service advisor or seats me and offers me a drink (coffee, water, soda). Chris is extremely helpful and I trust him so when he recommends something I follow his advice. More

Second visit and no disappointment Visited dealeship to get brake pedal booster replacement. They did not have part so they ordered it but it takes more than a week. While I was waiting Visited dealeship to get brake pedal booster replacement. They did not have part so they ordered it but it takes more than a week. While I was waiting for parts, they provided a loaner, and kept touching me occasionally for update. Jamie is the awesome service rep and everyone is very friendly and kind. Visiting dealership's service can be frustration but with this dealership, not at all. Good experience as always. More