Roswell INFINITI of North Atlanta - Service Center

Awesome service from Chris and the team. Another great experience and efforts from Chris , the service manager, and his team. Great loaner car... efficient and fast service... and everyone is Another great experience and efforts from Chris , the service manager, and his team. Great loaner car... efficient and fast service... and everyone is nice and helpful. makes you feel comfortable and safe. More

Excellent Experience I took my Infiniti in for routine maintenance. I admit, I was a little weary of the prospect of taking my car back to this dealer for maintenance due I took my Infiniti in for routine maintenance. I admit, I was a little weary of the prospect of taking my car back to this dealer for maintenance due to a very poor experience the last time. That being said, I couldnt have asked for a better customer experience from start to end this time around! I dropped my car off for a scheduled appointment (scheduled online - very easy!) and I was out of the lot with a brand new loner car within 5-10 minutes. I was kept up to date on my service via text message.. where I was able to select what service I wanted/didnt want on an excellent customer portal page. After I entered in what I wanted, an Infiniti rep called me to go over what I selected and kept me fully informed with what was to happen next. Because my car had to have a seal leak fixed, the mechanic called me as well to give me an ETA for completion. I received another call when the car was done and i was able to zoom back over to Infiniti to swap the loner for my, freshly washed, vacuumed, and fixed vehicle. It was a cold morning so there was frost/ice all over my windshield... Chris went out of his way to scrape the ice away from my car before I set off. All and all, i couldnt be more pleased with this service trip at Roswell Infiniti of North Atlanta! More

Very efficient . I was there for routine maintenace Very efficient and they acommodate last minute appointments. I bought my QX70 7 months ago and my salesperson (R I was there for routine maintenace Very efficient and they acommodate last minute appointments. I bought my QX70 7 months ago and my salesperson (Rushdi) still checks with me on occasions to make sure everything is going well with my car and offer assistance with anything I need regarding service or maintenace scheduling. More

Missed the mark and wasted my time Given the newness of my car, and since I didn't purchase my car from an Infinity dealership, I wanted to take my Q50 to a dealership. I'd made an ap Given the newness of my car, and since I didn't purchase my car from an Infinity dealership, I wanted to take my Q50 to a dealership. I'd made an appointment in hopes of lessening the wait; all I needed was an oil change and had a tire loosing air. I'd also requested that my tires be rotated - understood this was typically part of the service, but also requested. upon my arrival, this 30 minute job, was quoted to take 1.5 to 2 hours. Already a little irritated, I reluctantly agrees and took a seat. After the 1/5 hours I was please to be getting my vehicle earlier than the 2 hours, but upon inquiring about what was causing the loss of air, I was told, she forgot and would get it immediately over to her tire guy. Another hour, I get me car back, and ultimately learn my tires hadn't been rotated either. So much for my thinking things might be different. More

Very friendly and helpful Had windshield wiper issue. Problem handled. Chris did a great job. Was prompt and had me back on the road with minimal delay. Very appreciative. Had windshield wiper issue. Problem handled. Chris did a great job. Was prompt and had me back on the road with minimal delay. Very appreciative. More

oil change and inspection Brittney went above and beyond my expectations. A part was not available at the time and I was on my way out of town and because of them i did not hav Brittney went above and beyond my expectations. A part was not available at the time and I was on my way out of town and because of them i did not have to delay my trip. Always good and happy customer service. More

Service with a smile I went in for an oil/filter change, tire rotation and new wiper blades. They did a great job and performed an inspection to let me know items that I I went in for an oil/filter change, tire rotation and new wiper blades. They did a great job and performed an inspection to let me know items that I need to address soon as well as things that will need to be addressed in the future. More

Rey professional Love love love this location. Always helpful, prompt and courteous with flexibility for my needed appointment times. I would highly highly recommend t Love love love this location. Always helpful, prompt and courteous with flexibility for my needed appointment times. I would highly highly recommend this location and their staff. More

Service Mark did a great job of keeping me informed on the status of the car and the options I had as far as repairs went. Mark did a great job of keeping me informed on the status of the car and the options I had as far as repairs went. More

Oil change and rotate tires John was outstanding! There was an issue with one of the shocks and we have only owned the car for 2 months. He helped us get it covered. I am grate John was outstanding! There was an issue with one of the shocks and we have only owned the car for 2 months. He helped us get it covered. I am grateful for his help. More