Roswell INFINITI of North Atlanta - Service Center

ABS recall, lftgate, oil change, new tires, brakes, rotors Everything went well, except the loaner QX80 was filthy inside. Did report it to Elizabeth Marshall, in detail and she said she would relay it to the Everything went well, except the loaner QX80 was filthy inside. Did report it to Elizabeth Marshall, in detail and she said she would relay it to the appropriate person/department/management. I didn't rate price because I have a receipt for $1,500 which was not expected....but when there is service involved, the prices are absorbent. Happy Birthday & Merry Christmas to me!!! 12/12/18 More

Great service Although I was there a week ago for another issue with the car. The service department provided me with yet again exceptional service. Also I'm thankf Although I was there a week ago for another issue with the car. The service department provided me with yet again exceptional service. Also I'm thankful for my extended warranty two major jobs within a week of each other would have broke the bank. My car now drives like it was on the show room floor again. I'm very satisfied with the service and professionalism of this dealership. More

Radiator fan I wasn’t given any information regarding my service and oil change. I typically get a really great breakdown of the stats of my car and the service th I wasn’t given any information regarding my service and oil change. I typically get a really great breakdown of the stats of my car and the service that will be needed. I got nothing - I pushed out. I got a rental car because I have two small children. Received a phone call from the service advisor saying they needed the car back immediately - I was given no time frame as far as when my car would be ready. Completely inconvenient for my situation given I had to wake my daughter up from her nap to return the loaner. I normally get exceptional service at this dealership. This time it was borderline Kia service. My clock is set on the wrong time and i can’t fix it - seems like it needs to be reset by dealership. More

Highly Impressed! Extremely knowledge staff. Efficient and attentive. Everything was explained and I was in and out quickly. I will definitely return to Infiniti of Ros Extremely knowledge staff. Efficient and attentive. Everything was explained and I was in and out quickly. I will definitely return to Infiniti of Roswell for all future service needs. More

oil change overcharge I was overcharged for a oil change on my 2017 QX60 . $106 thats crazy ! not competitive with other dealers. The price was adjusted when I show other d I was overcharged for a oil change on my 2017 QX60 . $106 thats crazy ! not competitive with other dealers. The price was adjusted when I show other dealerships costs. My car was in the a recall & I was given a loaner that worked out great. I needed 4 new tires & rear breaks/rotors but got this done somewhere else for a $300 savings. I would like to use your service department more but there is such a thing as the internet to shop prices. I can afford to overpay but why for basic services. I love my car ! More

Responsive, professional, reliable Very helpful and courteous team. Couldn't ask for more. Mark was phenomenal. They consistently provide helpful support for all service needs. Definit Very helpful and courteous team. Couldn't ask for more. Mark was phenomenal. They consistently provide helpful support for all service needs. Definitely recommend them. More

long time customer typically good service...just need to watch the "over selling " of things you dont necessarity need, or that will fix your problem. That was a little typically good service...just need to watch the "over selling " of things you dont necessarity need, or that will fix your problem. That was a little disappointing. Manager handled this latest issue well. More

Wonderful I have been to other Infiniti service departments. And by far and away Roswell is the best! I love the easy access to a courtesy car that really put i I have been to other Infiniti service departments. And by far and away Roswell is the best! I love the easy access to a courtesy car that really put it over the top! More

GREAT Customer Service! Erika Denson is truly a breath of fresh air. She is very welcoming and she is very informative when it comes to what was done on your car when your se Erika Denson is truly a breath of fresh air. She is very welcoming and she is very informative when it comes to what was done on your car when your service appointment is complete. If there is an award for great customer service she needs to get it:) More