Roswell INFINITI of North Atlanta - Service Center

Bad experience with Nalley Infinity Infinity Roswell was very professional, honest and helpful. No quarrels with their service. They were much more helpful and honest than Nalley Infinit Infinity Roswell was very professional, honest and helpful. No quarrels with their service. They were much more helpful and honest than Nalley Infiniti! I will come back again. More

Painless Very easy and comfortable waiting area. Service agent did a good job keeping me updated. Some of the up sales were unnecessary. She was very understa Very easy and comfortable waiting area. Service agent did a good job keeping me updated. Some of the up sales were unnecessary. She was very understanding. More

Efficient, Professional and Considerate A quick call, an appointment that fit my schedule, a nice loner car, efficient service and pickup. Excellent and professional care received from all A quick call, an appointment that fit my schedule, a nice loner car, efficient service and pickup. Excellent and professional care received from all service providers who helped me with my concerns. Great experience. More

Great customer service I broke the driver side's rear view mirror, so took my car to get it fixed. I was overwhelmed with courtesy they showed throughout my interaction with I broke the driver side's rear view mirror, so took my car to get it fixed. I was overwhelmed with courtesy they showed throughout my interaction with them. They worked with my insurance company seamlessly, and so I didn't have to bother running behind them. Strongly recommend Infiniti owners to visit them, when required. More

Good Service Advisor We enjoyed working with Mark Crutchfield who was our service advisor. He was very professional and experienced and had excellent communications and We enjoyed working with Mark Crutchfield who was our service advisor. He was very professional and experienced and had excellent communications and follow up skills. Only complaint was the loaner car had only 900 miles on it but was really dirty. The windows were so bad I finally just had it washed as I could hardly see out of it. Mark apologized and said they were so busy they could not keep up on making sure the car's were washed and even had gas in them. More

HONEST SERVICE Completed Engine Check and Warranty Work on my QX60. There was no issues with my engine, however made sure that all items were addressed, explained a Completed Engine Check and Warranty Work on my QX60. There was no issues with my engine, however made sure that all items were addressed, explained and handled throughly. More

Mis-Diagnosis of Break Pads level to be replaced Greetings, On Dec 21, 2018, my husband and I both visited the Roswell Infiniti dealer of North Atlanta together to have the oil changed on my QX80. Greetings, On Dec 21, 2018, my husband and I both visited the Roswell Infiniti dealer of North Atlanta together to have the oil changed on my QX80. It was very strange that on the day I had my oil changed, Dec 21, 2018, no one mentioned the urgent need to replace my brakes. As a matter of fact, the diagnosis form indicated that the brakes were in the YELLOW zone not the RED zone. At this point, less than three weeks later, I heard pads scrubbing and brought the car into the Nalley Infiniti of North Atlanta. They took pictures of the brakes and rotors showing the internal damage done which increased my service charge from $650 to almost $1500! We are very disappointed in this lack of communication from the service department and unnecessary damage to our vehicle. We trusted that the YELLOW zoning on the printout was sufficient to give us time to come back for replacement of brakes at a later date... at least 30 -45 days. More

BETTER RESULTS I felt disappointed with my car experience over the last year but this service visit was exemplary enough to turn my thoughts around about Roswell Inf I felt disappointed with my car experience over the last year but this service visit was exemplary enough to turn my thoughts around about Roswell Infiniti and the opportunities for GREAT service and experiences in the future. Thanks to Mark for that experience!. More

Best Service Team Ever! First time dealing with Inifiniti service and received swift assistance from the entire team! Before I even opened my door, Mark, whom I had met for l First time dealing with Inifiniti service and received swift assistance from the entire team! Before I even opened my door, Mark, whom I had met for less than a minute the week before, was greeting me and placing me with an available service rep as Mark was heading in to work with another customer. Then Ben assisted in quickly completing loaner details/needs and swept me out the door. AMAZING!!! I have NEVER received such impeccable service in over 32 years of car ownership! Obviously did not know what I have been missing... Excellent from start to finish ! More

Great experience as always, friendly, understanding and caring for the business. Schedule appointment is very easy and convenient. If you need a loaner, no worries the as always, friendly, understanding and caring for the business. Schedule appointment is very easy and convenient. If you need a loaner, no worries they got it. Great work, great team! More