Roswell INFINITI of North Atlanta - Service Center
Roswell, GA
881 Reviews of Roswell INFINITI of North Atlanta - Service Center
ROUTINE OIL CHANGE I had to tell the representative that i had bought the tires at Infiniti...he wanted to charge for tire rotation. it was slightly annoying that he di I had to tell the representative that i had bought the tires at Infiniti...he wanted to charge for tire rotation. it was slightly annoying that he did not check the system before assessing the rotation fee. More
It usually is great, but this time just ok. Roswell Infiniti barely greeted me. I didn’t know I was going to get a message on my phone about my service, no one told me. I’d much rather have it Roswell Infiniti barely greeted me. I didn’t know I was going to get a message on my phone about my service, no one told me. I’d much rather have it as before where someone comes into the waiting room to talk to me about additional things found with my car. I couldn’t get my phone to go through and answer back so I had to go find an advisor, which wasn’t the one I started with. He said I was done, and I had never even talked to him. Then after I paid I go out to find the sticker got my next oil change placed on my car was two thousand miles less than where I was on odometer and that they had written it wrong , so I had to go back and have the Advisor correct it. Not as pleasant a visit as usual. That was Friday, now I noticed over the weekend that when I put on my heat in car there’s a funny sound which I never heard before I brought it in on Friday, so I’m going back today to have them look at it. I felt like they didn’t do the top notch quality that I have had in the past. More
Fuel Gauge Problems Fuel Gauge drops quickly after tank is filled and short drive. Problem not solved by Roswell Infiniti. Took car to another delaership and problem so Fuel Gauge drops quickly after tank is filled and short drive. Problem not solved by Roswell Infiniti. Took car to another delaership and problem solved. More
Professional team that makes sure no details are left out. I highly recommend this dealership and had a great experience with my service manager. They provided me with a beautiful loaner and continued to upda I highly recommend this dealership and had a great experience with my service manager. They provided me with a beautiful loaner and continued to update me on status of my repairs. More
Car serviced Excellent - customer service was impeccable. Answered all questions in detail! He made certain I understood terminology. I think he did an outstanding Excellent - customer service was impeccable. Answered all questions in detail! He made certain I understood terminology. I think he did an outstanding job! Great Job! More
Great service experience in less than 1 hour Roswell Infinity makes it easy to take care of your car. Friendly staff and nice lounge to wait in. I have never had a bad experience over 10 years. Roswell Infinity makes it easy to take care of your car. Friendly staff and nice lounge to wait in. I have never had a bad experience over 10 years. More
Pre-Owned Vehicle Check and BEST customer service EVER!! I recently purchased a pre-owned Infiniti from Roswell Infiniti and used their service department to ensure that the vehicle was up to date on service I recently purchased a pre-owned Infiniti from Roswell Infiniti and used their service department to ensure that the vehicle was up to date on service and that it was ready to be driven off the lot without any additional service needed. The service department and sales departments worked together to provide EXCELLENT service on my vehicle and EXCELLENT customer service to my husband and I. As always, Roswell Infiniti has delivered the best experience and I highly recommend them as a dealer and as a service center. I worked with Elizabeth Marshall in sales and the service department during this visit. Elizabeth was super friendly, extremely honest and up front. She was the best at communicating with me including communication after her work day to ensure that we were satisfied and all taken care of. She was professional and very determined to help us get into our new car while being calm and relaxed. Elizabeth is a people person and is not the typical pushy saleswoman...she was wonderful!! This was a special purchase for me and she made the experience reflect just how special and important this was for me!! I appreciate her hard work! After being a customer with Roswell Infiniti and my family being customers here for almost 20 years, I will never go anywhere else for another vehicle or for service needed. If you are looking for a reputable and friendly place to buy and service cars - Roswell Infiniti is the place to go. I have never felt like they have mislead me on service issues or maintenance and I truly believe my recent car purchase was the best value for what I got! I am truly grateful and extremely excited to be a part of the Roswell Infiniti family!! Make sure to ask for Mark Crutchfield in service! He is a family favorite!! Thanks to Bruce, the service manager, for helping make my new purchase happen in a timely manner and for ensuring that I got to take home my new car as soon as possible! More
Consistent and Professional From the moment you drive into the bay team members are there to make sure you have a rewarding experience. I would have given the service center 5 st From the moment you drive into the bay team members are there to make sure you have a rewarding experience. I would have given the service center 5 stars but on this day they had a 2-day backlog so I chose to leave my car instead of having they rush through the service which they offered to do. As it was, by leaving it they had time to check everything out and do a thorough inspection. Since I live about 30 miles from this center it was a bit inconvenient going back and forth in the loaner car. Otherwise, it would have been a 5-star experience and Mark Crutchfield is a very professional service consultant! More
Great service Ben and Trent did a fantastic job taking care of my family and me when we brought in our vehicle for service. Possibly the best service experience I’v Ben and Trent did a fantastic job taking care of my family and me when we brought in our vehicle for service. Possibly the best service experience I’ve ever had at any dealership. More
Oil Change and multipoint inspection The auto inspection review was thorough and detailed. I got documentation on my smart phone of the areas of concern and the pricing. They were reviewe The auto inspection review was thorough and detailed. I got documentation on my smart phone of the areas of concern and the pricing. They were reviewed with me by a service person. .Very very helpful. More