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Roswell INFINITI of North Atlanta - Service Center

Roswell, GA

4.5
881 Reviews

881 Reviews of Roswell INFINITI of North Atlanta - Service Center

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January 21, 2019

ROUTINE OIL CHANGE I had to tell the representative that i had bought the tires at Infiniti...he wanted to charge for tire rotation. it was slightly annoying that he di More

by BILLMASTROTOTARO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
i don't recall his name
Feb 14, 2019 -

Roswell INFINITI of North Atlanta responded

Thank you for your review. It is through feedback like yours that we are able to better serve our customers. It was our pleasure serving you and we hope to see you again!

January 21, 2019

It usually is great, but this time just ok. Roswell Infiniti barely greeted me. I didn’t know I was going to get a message on my phone about my service, no one told me. I’d much rather have it More

by MAGOTTLIEB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trent Daniel
Jan 21, 2019 -

Roswell INFINITI of North Atlanta responded

Thank you for your comments on your recent service visit. We deeply regret the experience you had at Roswell INFINITI and you can be assured the feedback was shared with the appropriate department and team members. Once again, we appreciate your feedback.

January 18, 2019

Fuel Gauge Problems Fuel Gauge drops quickly after tank is filled and short drive. Problem not solved by Roswell Infiniti. Took car to another delaership and problem so More

by HOGANOC
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Derrick Baker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rushdi Rabia, Sean Kashani
Jan 21, 2019 -

Roswell INFINITI of North Atlanta responded

First of all, thank you very much for your recent service visit at Roswell INFINITI. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message.

January 17, 2019

Professional team that makes sure no details are left out. I highly recommend this dealership and had a great experience with my service manager. They provided me with a beautiful loaner and continued to upda More

by COOK.CHRIS5051
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom
Jan 21, 2019 -

Roswell INFINITI of North Atlanta responded

On behalf of the Roswell INFINITI Service Department, we'd like to thank you for your kind words. We strive to make sure our customers needs are met. We hope to see you again for all of your INFINITI needs.

January 17, 2019

Car serviced Excellent - customer service was impeccable. Answered all questions in detail! He made certain I understood terminology. I think he did an outstanding More

by WHITEHEADTRUDY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager -Bruce scott
Jan 21, 2019 -

Roswell INFINITI of North Atlanta responded

On behalf of the Roswell INFINITI Service Department, we'd like to thank you for your kind words. We strive to make sure our customers needs are met. We hope to see you again for all of your INFINITI needs.

January 16, 2019

Great service experience in less than 1 hour Roswell Infinity makes it easy to take care of your car. Friendly staff and nice lounge to wait in. I have never had a bad experience over 10 years. More

by Jim Pfeifer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Quinton Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Puglisi
Jan 21, 2019 -

Roswell INFINITI of North Atlanta responded

Thank you so much! All of us at Roswell INFINITI are pleased that you had a great and worry free service visit. Be sure to let us know if there is anything else we can do to make your experience a stellar one.

January 14, 2019

Pre-Owned Vehicle Check and BEST customer service EVER!! I recently purchased a pre-owned Infiniti from Roswell Infiniti and used their service department to ensure that the vehicle was up to date on service More

by hearnfam12217
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derak Rawlings, Bruce Scott and Mark Crutchfield, Elizabeth Marshall
Jan 21, 2019 -

Roswell INFINITI of North Atlanta responded

All of us at Roswell INFINITI would like to say thank you for taking the time to write such a positive review about us! We are glad to hear you had such a great experience with Elizabeth and Mark. Congratulations on the purchase of your new vehicle! Come back to see us for all of your INFINITI needs.

January 14, 2019

Consistent and Professional From the moment you drive into the bay team members are there to make sure you have a rewarding experience. I would have given the service center 5 st More

by Tom W.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Crutchfield
Jan 21, 2019 -

Roswell INFINITI of North Atlanta responded

On behalf of the Roswell INFINITI Service Department, we'd like to thank you for your kind words. We strive to make sure our customers needs are met. We hope to see you again for all of your INFINITI needs.

January 14, 2019

Great service Ben and Trent did a fantastic job taking care of my family and me when we brought in our vehicle for service. Possibly the best service experience I’v More

by amehta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trent and Ben
Jan 21, 2019 -

Roswell INFINITI of North Atlanta responded

On behalf of the Roswell INFINITI Service Department, we'd like to thank you for your kind words. We strive to make sure our customers needs are met. We hope to see you again for all of your INFINITI needs.

January 12, 2019

Oil Change and multipoint inspection The auto inspection review was thorough and detailed. I got documentation on my smart phone of the areas of concern and the pricing. They were reviewe More

by RBRITTELLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 21, 2019 -

Roswell INFINITI of North Atlanta responded

Thank you so much! All of us at Roswell INFINITI are pleased that you had a great and worry free service visit. Be sure to let us know if there is anything else we can do to make your experience a stellar one.

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