Roswell INFINITI of North Atlanta - Service Center

convenient and easy i had a great experience and recommend this dealership and service center. i feel very comfy with them and will continue to take my care here. i had a great experience and recommend this dealership and service center. i feel very comfy with them and will continue to take my care here. More

Stay away from Roswell Infiniti After being a very loyal and happy customer at Roswell Infiniti for over 5 years, it pains me to say that the service department at this dealership ha After being a very loyal and happy customer at Roswell Infiniti for over 5 years, it pains me to say that the service department at this dealership has gone from a 5-star center to a 1-star center. The service manager, Bruce Scott along with the Executive Manger, Casey Frames are some of the most unprofessional people I've ever dealt with in any business that I've done business with. I recently brought my vehicle in to have an issue diagnosed and repaired. A day later, I was told it was pretty apparent what my issue was and that my vehicle was ready to be picked up after a bit of repair and testing only to find that a few days later, I'm still having the same issue. More

ROUTINE OIL CHANGE I had to tell the representative that i had bought the tires at Infiniti...he wanted to charge for tire rotation. it was slightly annoying that he di I had to tell the representative that i had bought the tires at Infiniti...he wanted to charge for tire rotation. it was slightly annoying that he did not check the system before assessing the rotation fee. More

It usually is great, but this time just ok. Roswell Infiniti barely greeted me. I didn’t know I was going to get a message on my phone about my service, no one told me. I’d much rather have it Roswell Infiniti barely greeted me. I didn’t know I was going to get a message on my phone about my service, no one told me. I’d much rather have it as before where someone comes into the waiting room to talk to me about additional things found with my car. I couldn’t get my phone to go through and answer back so I had to go find an advisor, which wasn’t the one I started with. He said I was done, and I had never even talked to him. Then after I paid I go out to find the sticker got my next oil change placed on my car was two thousand miles less than where I was on odometer and that they had written it wrong , so I had to go back and have the Advisor correct it. Not as pleasant a visit as usual. That was Friday, now I noticed over the weekend that when I put on my heat in car there’s a funny sound which I never heard before I brought it in on Friday, so I’m going back today to have them look at it. I felt like they didn’t do the top notch quality that I have had in the past. More

Fuel Gauge Problems Fuel Gauge drops quickly after tank is filled and short drive. Problem not solved by Roswell Infiniti. Took car to another delaership and problem so Fuel Gauge drops quickly after tank is filled and short drive. Problem not solved by Roswell Infiniti. Took car to another delaership and problem solved. More

Professional team that makes sure no details are left out. I highly recommend this dealership and had a great experience with my service manager. They provided me with a beautiful loaner and continued to upda I highly recommend this dealership and had a great experience with my service manager. They provided me with a beautiful loaner and continued to update me on status of my repairs. More

Car serviced Excellent - customer service was impeccable. Answered all questions in detail! He made certain I understood terminology. I think he did an outstanding Excellent - customer service was impeccable. Answered all questions in detail! He made certain I understood terminology. I think he did an outstanding job! Great Job! More

Great service experience in less than 1 hour Roswell Infinity makes it easy to take care of your car. Friendly staff and nice lounge to wait in. I have never had a bad experience over 10 years. Roswell Infinity makes it easy to take care of your car. Friendly staff and nice lounge to wait in. I have never had a bad experience over 10 years. More

Consistent and Professional From the moment you drive into the bay team members are there to make sure you have a rewarding experience. I would have given the service center 5 st From the moment you drive into the bay team members are there to make sure you have a rewarding experience. I would have given the service center 5 stars but on this day they had a 2-day backlog so I chose to leave my car instead of having they rush through the service which they offered to do. As it was, by leaving it they had time to check everything out and do a thorough inspection. Since I live about 30 miles from this center it was a bit inconvenient going back and forth in the loaner car. Otherwise, it would have been a 5-star experience and Mark Crutchfield is a very professional service consultant! More

Great service Ben and Trent did a fantastic job taking care of my family and me when we brought in our vehicle for service. Possibly the best service experience I’v Ben and Trent did a fantastic job taking care of my family and me when we brought in our vehicle for service. Possibly the best service experience I’ve ever had at any dealership. More