Roswell INFINITI of North Atlanta - Service Center

Oil Change Friendly, courteous. The waiting room was clean with a small variety of refreshments stocked. The service inspection was conveniently sent to my phone Friendly, courteous. The waiting room was clean with a small variety of refreshments stocked. The service inspection was conveniently sent to my phone for review and approval as necessary. More

Fast & Easy Service! This was my first time using the service center, and it couldn't have been easier! The staff was friendly, knowledgeable, and kept you up-to-date on This was my first time using the service center, and it couldn't have been easier! The staff was friendly, knowledgeable, and kept you up-to-date on everything happening with your car. I highly recommend taking your car here for fast and easy service! More

Always a great experience Chris Hansen is my service rep when I need something done. He always takes care of what I need done. I always recommend him when people ask me about t Chris Hansen is my service rep when I need something done. He always takes care of what I need done. I always recommend him when people ask me about the service at infiniti More

Dissappointed-Felt Misled Initially the service rep told me inaccurate information, he said I needed 2 filters replaced. I questioned his reccommendations because I JUST got th Initially the service rep told me inaccurate information, he said I needed 2 filters replaced. I questioned his reccommendations because I JUST got them replaced at my last oil change. After he went back and checked the system, he came back and told me im correct, and I actually needed a battery replaced. Im not sure how you mix up filters and a battery, but I wasnt happy. Had I not disputed his reccommendations, I would have replaced perfectly good filters, and wasted my money. I thought going to the dealer would help guarantee that I would get honest service, but unfortunately I felt like I was intentionally being misled to spend more money. More

Great Service This is my 3rd time at this location for service and each time the service exceeds the prior visit, although the first visit eas phenomenal from the s This is my 3rd time at this location for service and each time the service exceeds the prior visit, although the first visit eas phenomenal from the start. I am truly valued as a customer at this location and am always advised the best service when coming in. I will continue to make this location my top place for service. More

Very good I came in for a simple oil change, but the multi-point inspection determined the car's battery was not up to par. The service team replaced the batte I came in for a simple oil change, but the multi-point inspection determined the car's battery was not up to par. The service team replaced the battery under warranty and had me on my way in no time. More

convenient and easy i had a great experience and recommend this dealership and service center. i feel very comfy with them and will continue to take my care here. i had a great experience and recommend this dealership and service center. i feel very comfy with them and will continue to take my care here. More

Met my expectations Infiniti Roswell Rocks! They took the time to figure out specifically what was wrong with my vehicle and didn't give vehicle.back until the problem wa Infiniti Roswell Rocks! They took the time to figure out specifically what was wrong with my vehicle and didn't give vehicle.back until the problem was resolved. More

As always; excellent customer service! I have been a customer for nearly two years. I have never once, left Roswell Infinity with less than 110% satisfaction. There Service Department (Team I have been a customer for nearly two years. I have never once, left Roswell Infinity with less than 110% satisfaction. There Service Department (Team) are friendly, knowledgeable, efficient, accommodating and above all HONEST. They do everything they can to keep costs down while providing you with exemplary service. Yes, I mean every word. More

Stay away from Roswell Infiniti After being a very loyal and happy customer at Roswell Infiniti for over 5 years, it pains me to say that the service department at this dealership ha After being a very loyal and happy customer at Roswell Infiniti for over 5 years, it pains me to say that the service department at this dealership has gone from a 5-star center to a 1-star center. The service manager, Bruce Scott along with the Executive Manger, Casey Frames are some of the most unprofessional people I've ever dealt with in any business that I've done business with. I recently brought my vehicle in to have an issue diagnosed and repaired. A day later, I was told it was pretty apparent what my issue was and that my vehicle was ready to be picked up after a bit of repair and testing only to find that a few days later, I'm still having the same issue. More