Roswell INFINITI of North Atlanta - Service Center

Excellent service Great service - I was in and out in a very short while. My service rep was thorough, very helpful and accommodating. I love my Infiniti and will alw Great service - I was in and out in a very short while. My service rep was thorough, very helpful and accommodating. I love my Infiniti and will always use Roswell Infiniti of North Atlanta for maintenance. Thank you! More

Good service and staff Great customer service by Trent. He was very helpful and responsive. My only commend will be to provide more than one price option when it comes to t Great customer service by Trent. He was very helpful and responsive. My only commend will be to provide more than one price option when it comes to tires . More

Scheduled maintenance, tires rotated I was greeted with a warm welcome at 8:30 in the am, someone took my car to the right place for service. I was then greeted by the office coordinator I was greeted with a warm welcome at 8:30 in the am, someone took my car to the right place for service. I was then greeted by the office coordinator for service department, she carefully went over my service plan with me and what the mechanics would be doing for my car on that day. I was then directed to the Loaner desk, where the attendant was very pleasurable and quickly set me up with my loaner car for the day. They had the car of my choice, which was great because my husband is very interested in the QX50:) I received a text, my preferred communication method, when my car was ready. When I returned, again I was greeted with a friendly face and directed to the service desk where she went over all the details of my service and when I needed to return for service according to my maintenance plan. Everyone provided amazing customer service. Above and beyond Five Start service!! I also was able to visit with my sales person, Wendell Collins, and I thanked him again for helping me to get the best car I have ever owned, Q50! Wendell went above and beyond to assist me with lease! Excellent Customer Service. I know I can call him if I need anything! He made Leasing/Buying a car a pleasure for the first ever:) More

Customer service was lacking. The service advisor, Mr. Cleveland was not very friendly. He seemed perturbed that he couldn’t find my appointment on his calendar for which I made on The service advisor, Mr. Cleveland was not very friendly. He seemed perturbed that he couldn’t find my appointment on his calendar for which I made online. He then was irritated that he couldn’t find my vin number in the system. He has not friendly at all. In the past I have done business with Erica. If I have to deal with Mr. Cleveland again, I will take my business elsewhere. More

Anti-anxiety I came in worried and anxious because I did not have time or money to fix my car. Mark calmed me down, and had me in and out with a loaner in under 20 I came in worried and anxious because I did not have time or money to fix my car. Mark calmed me down, and had me in and out with a loaner in under 20 min. They fixed my car in less than 24 hours. More

Went well above! I was in Roswell, GA with my car needing a custom Part which would take at least a week for a fix. They provided me with a loaner to drive back to C I was in Roswell, GA with my car needing a custom Part which would take at least a week for a fix. They provided me with a loaner to drive back to Charleston SC to use during the time Of repair. They drove my fixed car to me and gave me a complimentary oil change. Wonderful service! More

Fast and easy Great service. Book online. Pull up to the express service. Get a text when complete. Love Love. Oh also got s great price. They send you service disc Great service. Book online. Pull up to the express service. Get a text when complete. Love Love. Oh also got s great price. They send you service discounts in the mail. Thank you More

Quick and Efficient Trent did a very good job of checking me in and keeping me posted on my service while I waited in the owner's lounge. Thanks for the free car wash! Trent did a very good job of checking me in and keeping me posted on my service while I waited in the owner's lounge. Thanks for the free car wash! More

Excellent service I needed a new key program.med and had to make a meeting. Secur departmrnt was awesome! Friendly helpful and communicated very well! Thank you! I needed a new key program.med and had to make a meeting. Secur departmrnt was awesome! Friendly helpful and communicated very well! Thank you! More

Awesome service Roswell INFINITI took great care of me and my car. I’d give them 10 stars if possible. I would highly recommend to any INFINITI owner. Roswell INFINITI took great care of me and my car. I’d give them 10 stars if possible. I would highly recommend to any INFINITI owner. More