Roswell INFINITI of North Atlanta - Service Center

Oil leak after oil change I had my oil changed last month. I noticed oil spots on my driveway. Returned for service tech to inspect. They told me that the oil plug was loose I had my oil changed last month. I noticed oil spots on my driveway. Returned for service tech to inspect. They told me that the oil plug was loose. It is still leaking. I drive a long way from Jasper to Alpharetta, not happy. More

Excellent Experience I dropped my vehicle off at the service center because a plastic piece was hanging below the bumper. The service folk took me right in, assessed the p I dropped my vehicle off at the service center because a plastic piece was hanging below the bumper. The service folk took me right in, assessed the problem, fixed it, and didn't charge me for it. I appreciated their efficiency and friendliness. More

Routine maintenance The service people I’ve encountered are very professional, helpful and courteous. My QX60’s engine light was on then went away at the time of the ser The service people I’ve encountered are very professional, helpful and courteous. My QX60’s engine light was on then went away at the time of the service, the service consultant loan me a QX60 while they tried to find out the cause. That was very very helpful. More

Just ok this time, missing items after service I went in to get oil change, and tire rotation. The service was done, everyone as usual was very courteous and kind. When I got home, I went in to cle I went in to get oil change, and tire rotation. The service was done, everyone as usual was very courteous and kind. When I got home, I went in to clean off the top of the oil cover, as the service adviser mentioned that I would be needing a passenger side oil gasket cover in the near future. The clip on the side of the engine at the front of the vehicle was missing. It is a little snap "bolt" and all of the other bolts are in place. Frustrating as it keeps the air induction connected. I am looking for the part, however I will probably have go back to the dealer (30 miles away) to get it fixed. I know it was not missing before the oil change, so I think it was removed during the course of the service and not replaced. This is not the norm, as the service is usually top notch. More

Replacement of a broken part My QX60 was found noise under the hood. I took the vehicle to Roswell Infiniti, Mark quickly identified the problem and offered replacement of broken My QX60 was found noise under the hood. I took the vehicle to Roswell Infiniti, Mark quickly identified the problem and offered replacement of broken parts. I like the friendly and fast services at this shop! More

Quick and Painless I went in for an express service and was greeted right away when I arrived. All of my questions and concerns were answered then they took my car. I we I went in for an express service and was greeted right away when I arrived. All of my questions and concerns were answered then they took my car. I went into the waiting room to use the Wifi and before I realized it they had finished with the service, inspection, and wash. I was impressed. This is very unlike my experience at other dealers. Perhaps I lucked out on that particular day but I will definitely be doing more business with Roswell Infiniti. More

Excellent Service! Called to scheduled service impromptu. From scheduling, to sitting with Joe and getting a loaner - everything was seamless. Joe kept me informed abou Called to scheduled service impromptu. From scheduling, to sitting with Joe and getting a loaner - everything was seamless. Joe kept me informed about my car. The car was inspected, appropriate service provided and washed. Thank you for great service. More

I wasn’t even purchasing a vehicle I searched Amazon for rubber mats for my pre-owned Infiniti Qx56. After searching, I decided to reach out to the nearest dealership. I chatted with El I searched Amazon for rubber mats for my pre-owned Infiniti Qx56. After searching, I decided to reach out to the nearest dealership. I chatted with Elizabeth via the website while the parts department was closed. She assured me that I could place the order for the rubber mats. She found out the price and turn around time for the mats to be shipped. Within that two day window she reached out to me via text to let me know the mats had arrived. I was blown away with her customer service, attention to detail and follow up. I will recommend Elizabeth for ourstanding customer service to anyone in the market for a vehicle. Thanks again, Elizabeth. More

Great Service It was a great service. I had a warning message on my dashboard in the morning and went to Infiniti Roswell. Chris Hansen took care of my vehicle and It was a great service. I had a warning message on my dashboard in the morning and went to Infiniti Roswell. Chris Hansen took care of my vehicle and provided me a loaner. My car stayed there 4-5 days and i learned they replaced my transmission and charged me ZERO dollar for that because of my vehicle's extended warranty. I bought my vehicle from Roswell Infiniti thanks Rushdi for offering me the extended warranty. Invoice was $22,000 for the repair and it cost me zero. Thanks More

Excellent Customer Service The customer service at Roswell Infiniti is excellent. I think the team there genuinely cares about the customer. It will be the primary reason i will The customer service at Roswell Infiniti is excellent. I think the team there genuinely cares about the customer. It will be the primary reason i will consider buying another Infiniti vehicle. More