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Roswell INFINITI of North Atlanta - Service Center

Roswell, GA

4.5
883 Reviews

883 Reviews of Roswell INFINITI of North Atlanta - Service Center

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June 20, 2019

Great service. The staff at this dealer is terrific. They are very communicative and helpful. I highly recommend. Because I travel with my job, the dealership alw More

by GMAC3063
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bruce Scott
Jun 20, 2019 -

Roswell INFINITI of North Atlanta responded

Thank you so much for your review and recommendation. We strive to make sure of our customers needs are met, and we are thrilled to hear that you had exceptional experience. We hope you come back to see us for all of your INFINITI needs.

June 19, 2019

being lied about service I was told the tail lights were out and it would cost $50 per light to be fixed, When I asked them to show me, they said sorry they are working. Thi More

by NBEKAROGLU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service person helped me is not listed.
Jul 20, 2019 -

Roswell INFINITI of North Atlanta responded

Thank you for your comments on your recent service visit. We deeply regret any negative feelings or hesitations that you may have felt during your visit. Your feedback was shared with the appropriate department and team members. Once again, we appreciate your feedback.

June 18, 2019

Excellent Customer Service Everyone was super nice and the service appointment was right on time! They answered all my questions about future service requirements and didn’t pr More

by DKFUTRELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Too long ago to remember
Jun 20, 2019 -

Roswell INFINITI of North Atlanta responded

On behalf of the Roswell INFINITI Service Department, we'd like to thank you for your kind words. We strive to make sure our customers needs are met. We hope to see you again for all of your INFINITI needs.

June 13, 2019

Customer service Ripoff. Dishonest service Department. I don't trust service 3 different prices and no accountability. They will RIP you off. I took my vehicle to Nalley More

by Lee
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
BRUCE and Mark and VP
Jun 24, 2019 -

Roswell INFINITI of North Atlanta responded

We apologize that you're dissatisfied with the estimates you received from Roswell INFINITI. However, we are glad you were able to resolve your problem at a price that worked for you, as it was an issue of safety.

Jun 24, 2019 -

Lee responded

yes, I did resolve it for $490 less for same part and same certified technician. but your end you need to be honest with customers. It takes only a few to expose the service department for price gouging and being dishonest.

June 13, 2019

Always had great service since 2006 at Roswell Infiniti when I got my M35 and drive it for 13 years! Best thing I ever did was buy their “Oil Change for Life” program! What an amazing investment but I’m no More

by andrewmapp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Johnson, Josh Andrews
Jun 20, 2019 -

Roswell INFINITI of North Atlanta responded

Thank you so much for your review and recommendation. We strive to make sure of our customers needs are met, and we are thrilled to hear that you had exceptional experience. We hope you come back to see us for all of your INFINITI needs.

June 08, 2019

Great Service Took my Infiniti in for a check up, and in addition to addressing the issues I requested, they service manager stated that a check of the battery indi More

by BRITAANDDAVE
Recommend Dealer
Yes
Employees Worked With
Can't Remember
Jun 11, 2019 -

Roswell INFINITI of North Atlanta responded

Thank you so much! All of us at Roswell INFINITI are pleased that you had a great and worry free service visit. Be sure to let us know if there is anything else we can do to make your experience a stellar one.

June 08, 2019

Service department The service department is very accommodating and helpful. My experience with sales and service has been first class. I will recommend Roswell Infinit More

by JUDITHIVEYDAVIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quinton Burns
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph in service department
Jun 11, 2019 -

Roswell INFINITI of North Atlanta responded

Thank you so much for your review and recommendation. We are thrilled to hear that you had exceptional experience. We hope you come back to see us for all of your INFINITI needs.

June 07, 2019

Clear Communication I stopped going to the Gwinnett place location because I felt underappreciated and wasn't planning to go back to any Infiniti dealership. I had a More

by AMYNSADRUDDIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark
Jun 11, 2019 -

Roswell INFINITI of North Atlanta responded

On behalf of the Roswell INFINITI Service Department, we'd like to thank you for your kind words. We strive to make sure our customers needs are met. We hope to see you again for all of your INFINITI needs.

June 07, 2019

Customer Service Very respectful and listens actively. Had to bring the vehicle again to get the issue resolved all the way but overall got the work done. More

by Khan79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Triola
Jun 11, 2019 -

Roswell INFINITI of North Atlanta responded

Thank you so much! All of us at Roswell INFINITI are pleased that you had a great and worry free service visit. Be sure to let us know if there is anything else we can do to make your experience a stellar one.

June 06, 2019

Simply the best Quick, clean and honest. Got me in at my appointment time, had a loaner ready to go so as not to delay my day. My car returned cleaner than when I dro More

by notthathoffman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trent Cleland, Erika Denson
Jun 11, 2019 -

Roswell INFINITI of North Atlanta responded

Thank you so much for your review and recommendation. We are thrilled to hear that you had exceptional experience. We hope you come back to see us for all of your INFINITI needs.

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