Roswell INFINITI of North Atlanta - Service Center

Recently my Infiniti failed emission inspection at an independent emission inspection station. I brought my vehicle to Roswell Infiniti of North GA. I usually have my vehicle serviced at a different Inf independent emission inspection station. I brought my vehicle to Roswell Infiniti of North GA. I usually have my vehicle serviced at a different Infiniti dealership which I have been going to for 10 years. Roswell Infiniti was closer and since it was only the catalyst bank 2 that needed to be replaced, I thought there would not be an issue in bringing there for service. I was told by the service consultant that the cost to replace the catalyst bank 2 would be $2,300, $1,000 for the part and $1,300 for labor. I called the service consultant at the Infiniti dealership that I usually go to and was told the labor charge to replay the catalyst on my vehicle is $600, not $1,300. After I had the work completed at the dealership where I usually go to, I called the service manager at Roswell Infiniti and explained the situation. Instead of taking ownership of the discrepancy, he proceeded to make comments such as, “I’m not saying that is what is going on, but maybe they are using parts that are not genuine Infiniti parts”. The price different wasn’t the replacement part, it was with the labor charge! Not only will I never again go to Roswell Infiniti to have my vehicle serviced, I will not even consider buying a vehicle from them. Maybe the owner of Roswell Infiniti should consider how much revenue is being lost due to their service manager’s customer interactions. More

The service was great. I thought the car wash has much improved and was on par with a $25 car wash. I thought the car wash has much improved and was on par with a $25 car wash. More

I've been using Roswell INFINITI of North Atlanta for many years to service my G37. They've given excellent customer service and had my car ready in a timely manner. A shout out to Esmeralda Riveria, BJ many years to service my G37. They've given excellent customer service and had my car ready in a timely manner. A shout out to Esmeralda Riveria, BJ and to Scott Owens who helped me this last visit! Thank you. More

Worked me in at the last minute and promptly got to work as soon as I arrived. Kept me advised during the whole process. Took my concerns seriously. Explained every item on the bill. as soon as I arrived. Kept me advised during the whole process. Took my concerns seriously. Explained every item on the bill. More

Friendly, clean, but not timely. Felt a lack of concern of customer time. Look forward to a better visit, next time of customer time. Look forward to a better visit, next time More

Roswell Infiniti and my Service Advisor, Chris Hansen, always exceeds my expectations. My car is completed on time at the price that was agreed upon. As a bonus they return my car cleaner than what is was always exceeds my expectations. My car is completed on time at the price that was agreed upon. As a bonus they return my car cleaner than what is was when I dropped it off! More

Fast and effient. Usually at the dealership no more than 1.5 hours. Everyone is polite and knowledgeable. 1.5 hours. Everyone is polite and knowledgeable. More

Always dependable service, and on time.Nice atmosphere Always dependable service, and on time. Nice atmosphere while waiting, and friendly staff as well. Always dependable service, and on time. Nice atmosphere while waiting, and friendly staff as well. More

Great customer service On time with repairs Refuse to take my car anywhere else for service take my car anywhere else for service More

Great sales and service experience! Quinton is the deal maker and John is the service master... maker and John is the service master... More