Roswell INFINITI of North Atlanta - Service Center

Erics should be promoted she is very honest and detailed no hidden agenda. And will make it right if she sells you a car or truck. I really appreciate her work ethic and honest no hidden agenda. And will make it right if she sells you a car or truck. I really appreciate her work ethic and honest More

I have just had a very disappointing encounter with Roswell Infinity of North Atlanta. I have owned two Infiniti vehicles over the past 15 years. I have chosen to service my cars at the Infiniti deal Roswell Infinity of North Atlanta. I have owned two Infiniti vehicles over the past 15 years. I have chosen to service my cars at the Infiniti dealership, even though everyone tells you NOT to use the dealership for maintenance. I love driving my Infiniti luxury car and I have owned several other luxury vehicles including BMW, Mercedes and Lexus. I was quoted tire prices in January for replacing all four tires on my Q60s convertible. The service representative gave me a written quote and told me to hold on to the quote so that I would receive that pricing when I returned. I did not need new tires immediately, but they should be replaced when I brought my car back in for regular service. I took my car in today, April 28, 2022 for my new tires. I booked an appointment on line, so I did not talk to a live service advisor. Upon arrival at the dealership, I was greeted by a very polite and professional service advisor, Jasmine. She reviewed my quote and looked up the pricing on line. The tires had increased in price since January. I repeated what the previous service advisor had told me and she said she would check with her manager on honoring that price. Unfortunately, I was told there was nothing they could do, I would have to pay the increased price. They would not honor my previous quote. I received a final decision on this information AFTER the tires had been installed on my car. Had I known they would not honor the quote, I would have taken my car to Costco for tires. I received a quote for better and longer lasting tires from Costco for what I had to pay Infiniti today. I asked if there was an escalation process and Jasmine told me no. Roswell Infiniti is a family-owned dealership and Infiniti Corporate did not have anything to do with their customer service or pricing. I was very disappointed with this answer. I understood that her hands were tied, she is an employee and has no decision-making authority. I was told that I could talk to her manager but I did not see any point. It is hard for me to understand how a “family-owned” business would not honor previous quotes from their service advisors. I am sure that I am a VERY small concern for this dealership, but I will be telling everyone that I know and posting this information. I will not be returning to this dealership. I will find a reliable mechanic that is closer to my home or corporate owned dealership, saving gas and time. More

Recently my Infiniti failed emission inspection at an independent emission inspection station. I brought my vehicle to Roswell Infiniti of North GA. I usually have my vehicle serviced at a different Inf independent emission inspection station. I brought my vehicle to Roswell Infiniti of North GA. I usually have my vehicle serviced at a different Infiniti dealership which I have been going to for 10 years. Roswell Infiniti was closer and since it was only the catalyst bank 2 that needed to be replaced, I thought there would not be an issue in bringing there for service. I was told by the service consultant that the cost to replace the catalyst bank 2 would be $2,300, $1,000 for the part and $1,300 for labor. I called the service consultant at the Infiniti dealership that I usually go to and was told the labor charge to replay the catalyst on my vehicle is $600, not $1,300. After I had the work completed at the dealership where I usually go to, I called the service manager at Roswell Infiniti and explained the situation. Instead of taking ownership of the discrepancy, he proceeded to make comments such as, “I’m not saying that is what is going on, but maybe they are using parts that are not genuine Infiniti parts”. The price different wasn’t the replacement part, it was with the labor charge! Not only will I never again go to Roswell Infiniti to have my vehicle serviced, I will not even consider buying a vehicle from them. Maybe the owner of Roswell Infiniti should consider how much revenue is being lost due to their service manager’s customer interactions. More

The service was great. I thought the car wash has much improved and was on par with a $25 car wash. I thought the car wash has much improved and was on par with a $25 car wash. More

I've been using Roswell INFINITI of North Atlanta for many years to service my G37. They've given excellent customer service and had my car ready in a timely manner. A shout out to Esmeralda Riveria, BJ many years to service my G37. They've given excellent customer service and had my car ready in a timely manner. A shout out to Esmeralda Riveria, BJ and to Scott Owens who helped me this last visit! Thank you. More

Worked me in at the last minute and promptly got to work as soon as I arrived. Kept me advised during the whole process. Took my concerns seriously. Explained every item on the bill. as soon as I arrived. Kept me advised during the whole process. Took my concerns seriously. Explained every item on the bill. More

Friendly, clean, but not timely. Felt a lack of concern of customer time. Look forward to a better visit, next time of customer time. Look forward to a better visit, next time More

Roswell Infiniti and my Service Advisor, Chris Hansen, always exceeds my expectations. My car is completed on time at the price that was agreed upon. As a bonus they return my car cleaner than what is was always exceeds my expectations. My car is completed on time at the price that was agreed upon. As a bonus they return my car cleaner than what is was when I dropped it off! More

Fast and effient. Usually at the dealership no more than 1.5 hours. Everyone is polite and knowledgeable. 1.5 hours. Everyone is polite and knowledgeable. More

Always dependable service, and on time.Nice atmosphere Always dependable service, and on time. Nice atmosphere while waiting, and friendly staff as well. Always dependable service, and on time. Nice atmosphere while waiting, and friendly staff as well. More