Roswell INFINITI of North Atlanta - Service Center

Good and honest service My service technician was friendly and knowledgeable. He recommended service that was needed, nothing else. My car was ready before than expected. I h My service technician was friendly and knowledgeable. He recommended service that was needed, nothing else. My car was ready before than expected. I had an overall great experience. More

Great service! My service was friendly and quick! My kids especially liked the snacks and the play area! Best of all, I had a coupon for a discounted service! My service was friendly and quick! My kids especially liked the snacks and the play area! Best of all, I had a coupon for a discounted service! More

Dishonest and Rude Customer Service in the Roswell Infinity of North Atlanta's Service Department. If I could I would choose 0 stars, First of all, other Infinity Ser Customer Service in the Roswell Infinity of North Atlanta's Service Department. If I could I would choose 0 stars, First of all, other Infinity Service Departments in the areas, such as, Kennesaw, Marietta, and Atlanta have a free of charge standard diagnostics. Roswell charged $160-$195 and they wouldn't match the other Infinity Service Department no charge. The Service rep person was very rude when asked to put a sticker, inside vehicle, showing when to get the next oil change. Part of the service, is the exterior wash. My car was already clean, prior to bringing it, and there were tons of water spots left on the vehicle. Lastly, he was so bothered with us that he walked away mumbling out loud and I felt like he didn't want us to come back ever. After all said, my vehicle only needed an oil change and clearing of the codes, and my bill was approx. $250. I will never return to Roswell Infiniti of North Atlanta. More

105K maintenance Worked with Mark to have all the appropriate maintenance performed on my M37. He made sure the vehicle got exactly what it needed and was running like Worked with Mark to have all the appropriate maintenance performed on my M37. He made sure the vehicle got exactly what it needed and was running like a champ when it left. The vehicle has been great and drives so much better now. I feel confident that the money invested will take my vehicle so much farther into the future. Thanks again for making the experience easy and providing me the confidence in your service department as they do great work, I'll be back. Thank you! Robert More

Positive experience! My car was making a "strange noise" when turning at low speed. I emailed Bruce Scott about it, and he set me up with Chris to get it fixed. Chris ha My car was making a "strange noise" when turning at low speed. I emailed Bruce Scott about it, and he set me up with Chris to get it fixed. Chris had a loaner driven out to me at work (about 1.5 hours away) and let me borrow it while they took a look at my car. It turns out, the noise was coming from the runflat tires. Despite being a well-known problem with self-supporting runflat tires, I had no idea this was such a common occurrence (I never used runflats before). Chris had my car checked out anyway, explained everything to me, and got my car back to me the next day with a $0.00 bill. Although I feel like an idiot, Bruce and especially Chris deserve a lot of credit here. They were very professional and didn't even laugh at me! I'm an idiot, but these guys are not. All jokes aside, my experience with this service department was extremely positive. More

Consistency is Everything! Hello! I have been a customer of Roswell Infiniti for over two years now. From my first visit to my most recent, I have received the BEST CLIENT/Custo Hello! I have been a customer of Roswell Infiniti for over two years now. From my first visit to my most recent, I have received the BEST CLIENT/Customer Service each and every time. Thank you to everyone at Roswell Infiniti, THIS is why I keep coming back; driving past many other Infiniti Dealerships to get to yours. More

Excelente customer service I soon I arrived they came to me immediately and start working on my car they offer me a rental car and everything when do smooth!!! I soon I arrived they came to me immediately and start working on my car they offer me a rental car and everything when do smooth!!! More

Very Accommodating They were very accommodating and willing to answer questions. The service employees are quick & very efficient! Besides the oil change & regular maint They were very accommodating and willing to answer questions. The service employees are quick & very efficient! Besides the oil change & regular maintenance at this last appointment, some trim needed to be replaced & they were able to take care of everything. It was great having it all done at once. More

Awesome from Front To Back Absolutely love this dealership. From the sales department up front to the service advisors in back as well as the quality of work by the technicians. Absolutely love this dealership. From the sales department up front to the service advisors in back as well as the quality of work by the technicians. I am on my 4th Infinti with them and see no reason to go elsewhere! More

Excellent service I am very pleased with how I was treated and the service I received in bring my SUV in. The service rep was very caring and courteous. I enjoy the I am very pleased with how I was treated and the service I received in bring my SUV in. The service rep was very caring and courteous. I enjoy the relaxing environment while knowing my car is being serviced in the best of care. Thank you! More