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Roswell INFINITI of North Atlanta - Service Center

Roswell, GA

4.5
883 Reviews

883 Reviews of Roswell INFINITI of North Atlanta - Service Center

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October 27, 2020

I went to the express oil change service building people the people are great very friendly, I can’t complain the thing about the service. I was happy I had a coupon because I’m surprised at how much the oi More

by RSCHIMENTI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Conrad in service
Feb 12, 2021 -

Roswell INFINITI of North Atlanta responded

Rschimenti, we are glad we could help!

October 20, 2020

The service Mgr and staff, were helpful and friendly. The waiting area was clean and well stocked with snacks. I have another Infinity dealership that's much closer to where I live but I choose to driv More

by RWRANDLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Mgr
Feb 12, 2021 -

Roswell INFINITI of North Atlanta responded

Hi Rwrandle, we are very happy to have provided you with such a positive experience!

October 20, 2020

Excellent service. Great people. They care about their customers. Joe Triola is very knowledgeable and took care of all my needs. The service department knew what to fix my car, as the problem was inter More

by SNL85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Triola
Feb 12, 2021 -

Roswell INFINITI of North Atlanta responded

Snl85, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Roswell Infiniti Of North Atlanta.

October 16, 2020

Joseph was excellent,friendly, professional and anytime I’m there they all are based on my experiences , that’s why I drive so far to get that good customer service. More

by WHISBYERNESTINE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic La Barrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2020 -

Roswell INFINITI of North Atlanta responded

Hi Whisbyernestine, we are very happy to have provided you with such a positive experience!

October 14, 2020

Excellent customer service - from start to finish. I was appreciated and quickly assisted. Made me feel like i was an important customer. I would return More

by JGZIDE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2020 -

Roswell INFINITI of North Atlanta responded

Jgzide, we're glad to hear you enjoyed your visit. Let us know how we can assist in the future!

October 10, 2020

Service was good. I had to ask one greeter to cover his face better (mask down past nose) but only because I was about to have surgery and did not want to take any chances. He quickly made the adjustment More

by STUDIO0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Feb 12, 2021 -

Roswell INFINITI of North Atlanta responded

Hello Studio0, we appreciate you taking the time to leave us this feedback.

October 08, 2020

The new third party company you are using was terrible. Very unorganized and not nearly the level of customer service I've experienced over the years coming to your dealership to service the vehicle i purc More

by COURTF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Do not recall
Nov 03, 2020 -

Roswell INFINITI of North Atlanta responded

Hi Courtf, We're so sorry you did not have a 5 star experience. Can you give us a little more detail on what 3rd party company you're referring to? Your satisfaction is our goal, so we'd love the chance to make any changes that are necessary. Thank you! Roswell INFINITI

Nov 03, 2020 -

COURTF responded

There was a 3rd party company that was contracted to work with moving cars, checking in for service and picking up a loaner. I can't recall the name, but when i asked the guy what the name on his shirt was, he said they were contracted and normally a valet service that also can handle service at dealerships.

October 01, 2020

It was a pleasure working with Joseph Triola! He was informative, kind and patient. I would recommend customers to deal with Mr. Triola when needing a Service Advisor! He is an asset to this company! More

by MercyMerc
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joseph Triola
September 25, 2020

The people at Roswell Infiniti are awesome! Their service and professionalism are great. Scott, Erika, Conrad, and Freddy were have always provided exceptional service. I highly recommend them. More

by CHUCK21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott, Erika, Conrad, and Freddy
September 20, 2020

Service was excellent and on time. Rep was very friendly and accommodating. Very pleased with the service and timing if the whole service. Met with a smile. More

by CHERRIEA43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember the name.
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