Roswell INFINITI of North Atlanta - Service Center

Exceptional Service--My express service person made my experience enjoyable --She made my day--could not write a better review.. experience enjoyable --She made my day--could not write a better review.. More

Service Tech Esmeralda provided excellent customer service made my visit smooth and easy would give 10 stars if was possible Thanks Roswell Infiniti will be upgrading my wifes infiniti car soon here! service made my visit smooth and easy would give 10 stars if was possible Thanks Roswell Infiniti will be upgrading my wifes infiniti car soon here! Keep up the great work and customer focus culture Thanks Rick Mercedes Infiniti owner since 2014. More

Dealership offered a special detailing of my car (inside and outside wax). Since I needed a professional wax job on my car, I chose Roswell Infiniti to do it. and outside wax). Since I needed a professional wax job on my car, I chose Roswell Infiniti to do it. More

It was so refreshing to be treated with kindness and respect at a dealership. Car problems and maintenance can be stressful, but the ease of getting an appointment and being loaned a car to drive so I c respect at a dealership. Car problems and maintenance can be stressful, but the ease of getting an appointment and being loaned a car to drive so I could continue fulfilling my other responsibilities were greatly appreciated. I won’t take my cars anywhere else! More

Excellent service- very nice personnel and great waiting area with refreshments and space to use my computer while I waited. area with refreshments and space to use my computer while I waited. More

I bought my M35 here 15 years ago, and have had it serviced at this dealer exclusively (except for tire services). I've consistently received excellent care for my car and consideration for me as a c serviced at this dealer exclusively (except for tire services). I've consistently received excellent care for my car and consideration for me as a customer. I recommend this dealer and service department without reservation! More

FREDY FLORES WAS GREAT. I CAN’’T IMAGINE HAVING A BETTER EXPERIENCE. AM EXTREMELY SATISFIED. I CAN’’T IMAGINE HAVING A BETTER EXPERIENCE. AM EXTREMELY SATISFIED. More

This dealership offers excellent customer service from Sales to Service and everything in between! You can tell they genuinely care about the greater than “Ritz Carlton” customer experience from the s Sales to Service and everything in between! You can tell they genuinely care about the greater than “Ritz Carlton” customer experience from the second you enter sales to the amazing service you receive by the entire Service Department! Thank you. Abbas Haider, DDS More

Used to get great service. After spending thousands of dollars on service My most recent service experience was a mess. My visit was on 8/9/2022 and had a low tire pressure After spending thousands of dollars on service My most recent service experience was a mess. My visit was on 8/9/2022 and had a low tire pressure warning light. The first signed estimate and scope of work was for $190, to replace the tire under the tire road hazard warranty. This estimate was given to me after the technicians and service advisors inspected the vehicle. I signed and authorized the repair. About an hour alter, expecting the work to be completed, the service advisor came out with a new estimate that was double the first and brought estimates to replace all of the tires. I saw that the Roswell Infiniti website price matches competitors and warehouse clubs(policy is posted on their website). I asked about a price match. More time passes, and I am told they do not price match Costco (which is considered a warehouse club). I informed the Service advisor that my experience to this point was not meeting any expectations. Nobody apologized for the time it took and for the mistakes made earlier in the day. I was never thanked when I paid. I reached out to the Roswell Infiniti customer service and nobody has reached called me back. Please use my experience as a warning of doing business with Roswell Infiniti as their policies and promises are not worth the paper they are written on. More

Absolutely the best automotive experience I have ever had!! The service provided was second to none. had!! The service provided was second to none. More