Roswell INFINITI of North Atlanta - Service Center

This dealership has absolutely no concern or care for you as a customer when it comes to the warranty or products that they install on your vehicle and their service department I would give you high caution. as a customer when it comes to the warranty or products that they install on your vehicle and their service department I would give you high caution. Do not have brakes done there or some of the other services either because they don’t warranty anything they put OEM rotors on my vehicle and OEM brake pads and in less than 10,000 miles come back in and tell me that the reason the front and back is shaking is because they need to be resurfaced already That screams a product quality issue to me. There is no way that breaks should require that type of resurfacing within the first 10,000 miles that tells me you got a product quality issue so instead of going after the manufacturer and cleaning it up with them you want to charge me another $360 to take care of something that you could just have them resurfaced and move on And take care of customer but you want me when I only paid you $900 for the whole break instead you wanna charge me $360 to resurface rotors. Are you people out of your xxxxxx mind I mean literally so all of you out there that read these reviews do yourself a favor do not have Roswell infinity service your vehicle North Atlanta and my opinion does a much better Customer Service job. They’ve always taken care of but Roswell Infiniti you’ve received the last of my money you’ll ever get. I won by the way I was actually looking at a vehicle on your lot today and I was looking at purchasing which was a Q 60 red sport . Well, make no mistake. I would not spend another dollar in your dealership so that sale is now canceled. I have no interest in buying anything from you and moving forward you won’t be servicing my vehicle for any other services as well as a customer. It is absolutely pathetic that you don’t take better care of your customers on a great job you did you did this Job I paid you $900 less than a year ago to put brand new rotors and brake pads on the vehicle and this is the service I get from it absolutely atrocious Customer Service More

This dealership is a scam. I would not recommend them to anyone . Don’t let the service advisor man by the name of FREDY F. RENTERIC or Asst. Service Manager SCOTT OWENS help y I would not recommend them to anyone . Don’t let the service advisor man by the name of FREDY F. RENTERIC or Asst. Service Manager SCOTT OWENS help you with any transaction. They don’t care about the customers . They should not even represent INFINITI. I am definitely getting a lawsuit prepared against them. The trauma I experienced is unreal.I promise this will not happen to any other customer . More

Very good service, excellent . Service representative extremely helpful. Work was performed quickly and very efficient Service representative extremely helpful. Work was performed quickly and very efficient More

I have been fully satisfied with all aspects of the dealership that I have so far experienced. I look forward to continuing superior service in the future. dealership that I have so far experienced. I look forward to continuing superior service in the future. More

Great customer service and reasonably priced. Ask for Fredy Flores. He all about customer service and does not advise any unnecessary services. The Service department's level of service is abou Ask for Fredy Flores. He all about customer service and does not advise any unnecessary services. The Service department's level of service is about making you happy and to make sure you always come there and to invest in Infiniti. Infiniti vehicles are the best 'bang for the buck'! Great vehicle and great customer service at the Roswell location. More

Fredy is an awesome service advisor. Very professional. It is always a pleasure when I visit Roswell Infiniti. Very professional. It is always a pleasure when I visit Roswell Infiniti. More

The purchase was very easy and the service department is wonderful. They are prompt, courteous and reliable every time I bring it in for regular service. wonderful. They are prompt, courteous and reliable every time I bring it in for regular service. More

Exceptional Service--My express service person made my experience enjoyable --She made my day--could not write a better review.. experience enjoyable --She made my day--could not write a better review.. More

Service Tech Esmeralda provided excellent customer service made my visit smooth and easy would give 10 stars if was possible Thanks Roswell Infiniti will be upgrading my wifes infiniti car soon here! service made my visit smooth and easy would give 10 stars if was possible Thanks Roswell Infiniti will be upgrading my wifes infiniti car soon here! Keep up the great work and customer focus culture Thanks Rick Mercedes Infiniti owner since 2014. More