Roswell INFINITI of North Atlanta

Just wanted to commend Jason on being so helpful with giving me input for washing my G35. His recommendations were great and I am looking forward to having the experience of washing my vehicle. I will giving me input for washing my G35. His recommendations were great and I am looking forward to having the experience of washing my vehicle. I will use the detail shop recommended once the rain slows down. Thanks again Jason. More

Overall I highly recommend this Dealer for new car purchase. It had the best out the door deal on the G-37 Sedan I wanted, and it's received awards from Infiniti for most of its existence. The sales purchase. It had the best out the door deal on the G-37 Sedan I wanted, and it's received awards from Infiniti for most of its existence. The sales team went out of their way: Small example, the day AFTER the paperwork had been completed on the purchase, I called to check on where the First-Aid kit was, but it turns out I was wrong (I was looking at info on an old option pkg.) but they saw to it that I got one anyway. The only negative is that I have found that some aspects of my salesman's new car orientation needs more study, however. Specifically, I now know of 3 inaccuracies between what was stated and the manual; 1) Engine break-in, I asked specifically if there was any recommended break-in and I was told there was none, but the manual (Page 5-42) says don't rev over 4,000 or use full throttle until over 1,200 miles have been driven, something I didn't find out about until having clocked some 500 miles without making sure to limit the revs/full throttle. Luckily, I haven't pushed the engine hard, but I know I've exceeded 4,000 RPM; 2) I was told the sunroof did not tilt up, but it does, (Page 2-53) and; 3) Voice Commands - was told that you'd need to wait until the car read off all of the list of possible voice commands before selecting desired option but it turns out that you can short-circuit that by pressing the voice command button once the list begins to be read and speaking your choice. (Page 4-113) With the notable exception of the engine break-in advice, none of these inaccuracies are potentially HUGE but to me demonstrate a lack of deep product knowledge that I think a purveyor of luxury automobiles should have. I don't want the discussion on the orientation to overshadow the positive aspects of the transaction, nor of the professionalism of the salesman. Luckily, these issues are easily remedied. And, to be fair, many of the aspects of the orientation were very helpful. More

Second lease from dealership. Repeat business speaks volumes for thie outfit. quality of service brought back business. Upfront competive rates surpassed haggling offers from other dealerships. Best f volumes for thie outfit. quality of service brought back business. Upfront competive rates surpassed haggling offers from other dealerships. Best foot forward upfront earned the business again. Dealership is 10 miles farther than closer Infiniti dealership, but worth the time for conifidence is service work. More

Derrick and Allen were very helpful in explaning the many features of the Infiniti G37 and in helping us make the deal. Once the purchase was complete they spent a considerable time in helping us set up the features of the Infiniti G37 and in helping us make the deal. Once the purchase was complete they spent a considerable time in helping us set up the Bluetooth, memory seats, Navigational and keyless entry systems. By the time we left we were very comfortable with the car and pleased with our purchase. Derrick, Allen and the other folks at Roswell Infiniti made our purchase an enjoyable experience and well worth the trip to Atlanta to purchase. I highly recommend this dealership and the sales team that worked with us More

This is the 3rd Infiniti we have acquired from Roswell Infiniti and Jeff. In all cases the expertise and customer care was outstanding. The routine service on the vehicles has been prompt and always on-ti Infiniti and Jeff. In all cases the expertise and customer care was outstanding. The routine service on the vehicles has been prompt and always on-time. This is a first class organization to work with in order to satisfy your vehicle needs. More

I emailed this dealership and I requested a quote on a new 2011 M37. Alan responded and quoted me a lease payment that included taxes on this specific vehice. I then called Alan and asked if the car was new 2011 M37. Alan responded and quoted me a lease payment that included taxes on this specific vehice. I then called Alan and asked if the car was still available and if the quoted lease payment was still available. He stated that he would have to call me back. He called back and stated that the car was available and he would honor the deal. I asked him to fax over paperwork that would show the VIN of the car as well as all the terms of the lease. He said that he would do that and call me back. Then he called and informed me that he could not honor the quoted lease payment because this car was not the "ad Car". Apparently, the ad car is priced lower and then I begin to believe that this is a "bait and Switch". I proceeded to contact the general sales manager Britt Hollingsworth whosaid that after all that he would honor the original quote. However, when he sent over the quote on paper he changed the mileage on the lease terms from 15K/year to 10K/year. We live out of state and we want to make sure that all the terms are agreed upon prior to getting to the dealership and thus we would have no surprises. Britt was Very Rude on the phone and said that even if we were to send him a check to hold the car he would not hold it more than 6 days. And our deposit was non refundable. Which I understand the non refundable deposit but why would you not hold the car longer than the weekend (6 days)? In the end Britt could have been the hero here and step in, be professional and work out the problem. However, he chose not to act professional and instead he acted rude, unprofessional and made contradicting statements to the point that we could not trust Britt or this dealership. I contacted Britt to explain to him we were going to keep shopping and he became argumentative and very defensive. He acted this way just to get out of the deal and not be forced to honor what his salesman had originally quoted me. I would never do business with Britt or this dealership. More

Roswell Infinity, a dealership with a very professional approach to new vehicle sales. The sales person (Mr. Corbett) responded to email in a timely manner and answered all questions without hesitation. Mr approach to new vehicle sales. The sales person (Mr. Corbett) responded to email in a timely manner and answered all questions without hesitation. Mr. Corbett's search for the QX56 with the color/equipment options desired was thorough, and his advise was both reasonable and logical. More

Alan was very responsive during initial contact; followed thru on all requests and on all questions; provided full run through /demo of all features on car after purchase;presented several cars as alternativ thru on all requests and on all questions; provided full run through /demo of all features on car after purchase;presented several cars as alternatives , and fully detailed the different features and prices associaated with each. delivered fully prepped car at the agreed timing. More

Bob was great through the entire decision making and buying process. He went out of his way to make the process easy and painless. He listened to my concerns and questions providing knowledgeable and buying process. He went out of his way to make the process easy and painless. He listened to my concerns and questions providing knowledgeable and relevant answers. I would recommend these guys to anyone looking for an Infiniti. More

Roswell Infiniti is incredible due to its high customer service attitude. Everyone is friendly and very knowledgable about the Infiniti's. Marshall has the highest customer service quality I have experie service attitude. Everyone is friendly and very knowledgable about the Infiniti's. Marshall has the highest customer service quality I have experienced at any car dealer. He goes out of his way to make sure your experience can be considered a Wow! When taking our Infinitis in for service they provide loaners and their service is complete and correct. More