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Ross Downing Chrysler Dodge Ram of Mobile

Mobile, AL

Overview
Employees
Reviews
Vehicles
4.5
321 Reviews
Thank you for making your way to Encore Chrysler Dodge Jeep® Ram, your certified Chrysler, Dodge, Jeep®, Ram dealer serving drivers throughout Mobile and the surrounding areas. At our dealership, you’ll find a solid selection of new Chrysler, Dodge, Jeep®, Ram for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner. Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Chrysler, Dodge, Jeep®, Ram technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Encore Chrysler Dodge Jeep® Ram in Mobile today for quality vehicles, a friendly team, and professional service at every step of the way.
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1150 Schillinger Rd S

Mobile, AL

36695

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Showing 321 reviews

May 20, 2026

The service department is great, as always! Top notch service . Fifteen words is a bit to much. More

by bobtheburger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Milligan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I had no interaction with these people
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May 20, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

We’re delighted to know our service team delivered top-notch care for your Ram 1500. We’ll share your praise with Matt and the rest of our service department. Thank you!

May 19, 2026

Brandy was a please to work with and look forward to working with her in the future!! More

by latanyat0711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Milligan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandy
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May 19, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

It’s wonderful to hear that our service advisor made your visit enjoyable. We appreciate your trust in us for your Jeep’s maintenance and look forward to assisting you again.

May 19, 2026

Excellent customer service experience from the time I entered until I was processed out. Five stars More

by recurry67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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May 19, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

What a pleasure to hear you enjoyed every step of your service visit for your Chrysler 300. Thanks for the five-star feedback. We look forward to helping you again down the road.

May 19, 2026

Five Gold Stars for the Service Department. Excellent customer service. I will continue to have my 2023 Dodge Challenger Scat Pack Widebody serviced at Ross Downing. ⭐️⭐️⭐️⭐️⭐️ More

by reddove_redlove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha in the Service Department ⭐️⭐️⭐️⭐️⭐️
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May 19, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Thank you for sharing your five-star experience with our service department. We’re glad to keep servicing your 2023 Dodge Challenger Scat Pack Widebody and look forward to your next visit.

May 19, 2026

Ron Read is one of the most knowledgeable service people I have ever dealt with. He is an asset to any dealership he works for. More

by Aries251
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Read
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May 19, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

It’s great to know our service team provided knowledgeable support during your Jeep Wrangler Unlimited service. Thanks for recognizing our expertise. We appreciate you choosing us for your service needs and look forward to assisting you again.

May 17, 2026

From start to finish, this place provided a terrible experience. I'm just glad I got my own financing so I never have to deal with them again. More

by jonthemortician
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Autumn
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May 21, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

May 15, 2026

Purchased a used 2025 Jeep Wrangler Sahara. The salesman, Dillon, listened to me and addressed my questions and concerns with courtesy and professionalism. The finance agent, Nikki, answered More

by leadershipbylane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Milligan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dillon Giacchina, Nikki Taylor, Floyd ?
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May 15, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

It’s wonderful to hear our team provided courteous, professional support and took the time to address your financing options and vehicle preferences when you purchased your used Jeep Wrangler Sahara. Thank you for recognizing the friendly atmosphere throughout your visit. We look forward to assisting you again whenever you need us.

May 14, 2026

The facility was clean and the staff were friendly and efficient. They addressed all my concerns and had me back on the road quickly. More

by awj1369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth
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May 14, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Thank you for your feedback. It’s great to hear the facility was clean and our staff provided friendly, efficient service for your Ram. We’re glad we could address your concerns and get you back on the road quickly.

May 14, 2026

Brandy Bowen is the best service writer in the business. She takes very good care of all of our needs in a timely matter. She needs a raise!! More

by SWHITE17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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May 14, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Our service team is pleased they could take care of your Ram 2500 promptly and thoroughly. Your praise of their attention and speed is greatly appreciated. Thank you for the perfect rating!

May 14, 2026

Samantha in the service department is outstanding. She was knowledgable and professional. I trust her in taking care of my Jeeps service needs. More

by jenniferd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha in service department
Report | Print
May 14, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Thank you for sharing your experience with our service department’s expertise and professionalism in caring for your Jeep. We appreciate the trust you’ve placed in us for your vehicle’s maintenance. We look forward to serving you again.

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