Ross Downing Chrysler Dodge Ram of Mobile

Terrible diag and service. Multiple visits and everyone was terrible. I will be finding another dealer and service center Multiple visits and everyone was terrible. I will be finding another dealer and service center More

Took my Jeep in on 9/3/26 finally picked up on 9/18/26. Please review my customer complaint list to see all that I needed repaired then look how long it took before RON REED said it was ready. It did crank Please review my customer complaint list to see all that I needed repaired then look how long it took before RON REED said it was ready. It did crank with the remote when I picked it up. The hands free door unlock and the lock button on the door handle STILL DID NOT WORK !!!! The sun visor on the drivers side STILL DID NOT WORK !!!! And fell in my lap as soon as I pulled out of the dealership. RON REED did NOT return any of my calls. RON REED did NOT answer my two texts messages I sent him. RON REED and your so call mechanics DID NOTHING to fix any of my problems after 13 working days while I had to worry about how to get where I needed to go. RON REED wanted me to leave it again to get all these items fixed. I said Encore was much better than ROSS DOWNING but not much!!! You will NEVER 👎 EVER👎 see my face again & I will tell all my family & friends NOT TO use your business 👎👎👎👎 RON REED is a crappy representative for your business.👎👎👎👎 I actually give you ZERO STARS ⭐️ 👎👎 More

No pressure to make a deal and offered a fair trade-in allowance. Andy made this the most enjoyable experience for buying a car. allowance. Andy made this the most enjoyable experience for buying a car. More

Samatha was great to work with and very polite. Got me in and service was very fast. Got me in and service was very fast. More

Work was completed on time as promised and they completed a recall while it was there so I wouldn't have to come back. a recall while it was there so I wouldn't have to come back. More

Here’s what happened: I initially considered financing through the dealership, but my credit union offered a better rate, so I secured the loan there. The dealership contacted my bank to confirm whether t through the dealership, but my credit union offered a better rate, so I secured the loan there. The dealership contacted my bank to confirm whether the paperwork could be completed that day and indicated the truck might otherwise be sold. At 10:30 a.m., I confirmed the check was ready and texted my salesperson that I was approved and would arrive between 4:00 and 5:00 p.m. to complete the paperwork. They replied, “Okay.” At 1:22 p.m., however, the salesperson informed me that the truck had been sold. The dealership offered only an apology. I then had to cancel both the insurance I had just arranged and the loan I had secured for the truck. My credit union later told me I was the third customer to experience this. The dealership showed no professionalism or integrity and did not honor its word. Its website states, “We have devoted ourselves to helping and serving our customers to the best of our ability.” In my experience, that applies only when it benefits them More

Great Experience working with Bradley and Gary, definitely will be back to do business again definitely will be back to do business again More

The customer service is great, but the time and the frame of waiting is not good at all and also I’m waiting on a return call that I called two weeks ago about my tire and I had not heard back from anyone an of waiting is not good at all and also I’m waiting on a return call that I called two weeks ago about my tire and I had not heard back from anyone and at this point I’m not a happy customer More

Great customer Service. Ron Reed was fantastic . I Would definitely come here for service again. Ron Reed was fantastic . I Would definitely come here for service again. More

Elizabeth is the best service advisor I have worked with on top of everything front to back also pleasant and always keeps in informed. Thanks Lizzy keep up the great work. on top of everything front to back also pleasant and always keeps in informed. Thanks Lizzy keep up the great work. More