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Ross Downing Chrysler Dodge Ram of Mobile
Mobile, AL
394 Reviews
Thank you for making your way to Encore Chrysler Dodge Jeep® Ram, your certified Chrysler, Dodge, Jeep®, Ram dealer serving drivers throughout Mobile and the surrounding areas. At our dealership, you’ll find a solid selection of new Chrysler, Dodge, Jeep®, Ram for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner.
Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Chrysler, Dodge, Jeep®, Ram technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Encore Chrysler Dodge Jeep® Ram in Mobile today for quality vehicles, a friendly team, and professional service at every step of the way.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 AM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 394 reviews
September 02, 2026
Thank you so much for the kind message! I really appreciate the follow-up. My wife and I were completely satisfied with the overall experience. Our experience with our salesman, Dillon I really appreciate the follow-up. My wife and I were completely satisfied with the overall experience. Our experience with our salesman, Dillon Giacchina, was fantastic, he was helpful, professional, and made the whole process smooth. The new vehicle is treating us great so far and is running wonderfully. Based on this positive experience, we would definitely give a 10/10 and would be very likely to recommend Ross Downing Auto Group to friends and family. Thanks again for the great customer service! More
by SB2026
Verified Customer
September 02, 2026
I love the fact that once I made a decision to purchase a vehicle it didn’t take hours to complete the transaction. Everyone was friendly and courteous, if I was asked once would I like something to drink, I vehicle it didn’t take hours to complete the transaction. Everyone was friendly and courteous, if I was asked once would I like something to drink, I was literally asked by everyone who walked past me while I was waiting for my vehicle to be delivered! Great dealership! More
by ProudHyundaiowner
September 02, 2026
I had a great purchase experience with everyone at Ross Downing! I’d highly recommend anyone to do business with them. Downing! I’d highly recommend anyone to do business with them. More
by j2fast4u92
September 02, 2026
I dealt mainly with Jon Russel I found him to be of high integrity, knowledgeable and extremely friendly and I did not feel pressured. It was a great experience. integrity, knowledgeable and extremely friendly and I did not feel pressured. It was a great experience. More
by leebalcer
Employees Worked With
September 01, 2026
Service is and always has been excellent. The only place I allow to touch my truck. The only place I allow to touch my truck. More
by davebur1955
Employees Worked With
September 01, 2026
Didn't take long to get done. No problems since visit. The only thing that's happened(and this was way before the visit) was and still is, is that my Apple Carplay doesn't alway No problems since visit. The only thing that's happened(and this was way before the visit) was and still is, is that my Apple Carplay doesn't always stay connected. Once it decides it doesn't want to connect, I pretty much have to wait until the next time I get in the truck to go somewhere and even then it's not guaranteed to work. But then there are times it will go several days in a row without a problem. More
by rlinne
Employees Worked With
Other Employees :
I honestly don't remember which service department person I dealt with but it was a woman so I picked both.
September 01, 2026
Appreciation of the service department, texting and calling for every serviced needed ! A very kind . calling for every serviced needed ! A very kind . More
by Marlette McClure
Employees Worked With
August 31, 2026
Sales people make or break a dealership, we don’t care about the pretty building or the coffee bar. It’s all about the relationship between the buyer and the salesperson. Jon Russell is the absolute best. about the pretty building or the coffee bar. It’s all about the relationship between the buyer and the salesperson. Jon Russell is the absolute best. He was knowledgeable, easy to talk with and didn’t apply unnecessary pressure. More
by leebalcer
Employees Worked With
Matt Milligan
