Ross Downing Buick GMC Of Gonzales

Worst car experience of my life. I was sold an obviously f’d up car that “no one knows what’s wrong “ after weeks. As a complete idiot with zero mechanics background it’s not rocket I was sold an obviously f’d up car that “no one knows what’s wrong “ after weeks. As a complete idiot with zero mechanics background it’s not rocket science to start with the starter and alternator when something is draining the battery and the battery is not the problem. Also, I started off with pre approval from my own bank. They knew this. I wanted everything done before coming in to avoid all the xx. Without my permission they did a hard pull on my credit using GMC finance which I clearly didn’t want. I didn’t want another hard pull on my credit so now I’m suck with a higher interest rate. Then had to sit through the xx trying to be tricked into the gap and warranty crap. I should have walked away but REALLY wanted this 2 year old, low mileage car. I drove it at most 3 days before it became useless. Since it was under the 30 days they were obligated to fix it. Weeks later I still have no car! No answers. No communication unless I’m calling but get no where. I’ve had to take off work, I’ve had to spend a fortune in renting a car and will again next week as well because I have to work. Unlike car selling, my job is important and need to make sure innocent children are alive. I have to drive all over for my job. Now a hurricane is coming for a direct hit and I have no way to leave to safer ground. No loaner was given or offered. When I asked I was told no there’s no loaner. When I get information it’s all lies. Finally I was told after days oh we can’t fix it. Jeep has to fix it. We can’t read Jeep codes. Told at 11:30am they would bring it to Jeep. I called Jeep that evening and it was never taken to Jeep. Since it was a Fri. It wasn’t going to be taken until at least the next Monday. I have GMC calling Jeep liars. I have Jeep calling GMC liars. They are all lying! I’m just sick at my decision to use this place. I did attempt to say I don’t want this car, out of a month I’ve had it 3 days! I was basically told too bad it’s your legal responsibility now. Nothing can be done. There’s no laws or anything to protect being screwed. More

Poor customer service. You have to wait on a service advisor. To assign your vehicle to a tech. You made an appointment the week before and the advisor is off or even runn You have to wait on a service advisor. To assign your vehicle to a tech. You made an appointment the week before and the advisor is off or even running late your car just sits until your advisor arrives. Horrible More

Amazing experience buying my new suv! Abner went above and beyond making my buying experience super smooth and easy! If you are looking for a new car go see Abner! Definitely a 5 star rat Abner went above and beyond making my buying experience super smooth and easy! If you are looking for a new car go see Abner! Definitely a 5 star rating ⭐️⭐️⭐️⭐️⭐️ More

Said they were going to get back with me with some additional photos. They never did.. They kept insisting on me making an 8 hour round trip to just look at it. I guess since they were not gonna additional photos. They never did.. They kept insisting on me making an 8 hour round trip to just look at it. I guess since they were not gonna be the ones driving that long, it didn't matter. I just simply wanted to better see some photo areas that were not shown on the image's on their website. No loss! It saved me the hassel of finding out with whom I would have been dealing with. More

Nice experience. Smooth transition out of old vehicle into new one. Would do business with them again. Perfect. Smooth transition out of old vehicle into new one. Would do business with them again. Perfect. More

Ross was very courteous and helpful. I live four hours away so me communication was all via email. He was patient and prompt. I live four hours away so me communication was all via email. He was patient and prompt. More

Terrible service department advisors, won’t listen to your concerns had to go to service manager asked to not have any dealings with that advisor and was ignored I have called and spoken with customer se your concerns had to go to service manager asked to not have any dealings with that advisor and was ignored I have called and spoken with customer service personnel and still nothing, very unhappy, 8 days for a bad negative battery cable, while my rental bill was adding up More

Need help to get my own car so don't have ask anyone to bring know were bring know were More

They did not seem to interested in my business. I got a lot emails from people but no one contacted me in a timely manner. I got a lot emails from people but no one contacted me in a timely manner. More