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Roseville Toyota - Service Center

Roseville, CA

4.3
2,156 Reviews

2,156 Reviews of Roseville Toyota - Service Center

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October 25, 2022

I came in without an appointment this afternoon because my low tire pressure light came on. I waited while the techs checked the tires… no nails or punctures in the tires, just low pressure. So they fixed More

by Repooc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
His first name was Alexander, last name starts with W
Oct 26, 2022 -

Roseville Toyota responded

We're always happy to get you in when we can! Let us know if you need anything else from Roseville Toyota!

Oct 26, 2022 -

Repooc responded

Thanks! I always appreciate the service Roseville Toyota provides.

October 21, 2022

Sam Vega is a great service advisor. He had my car serviced on time as promised and discussed future service. More

by tc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Vega
Oct 21, 2022 -

Roseville Toyota responded

Thanks for the awesome review! We're so happy to hear Sam provided you with our high standards of customer service. See you next time at Roseville Toyota!

October 20, 2022

Not personable. Horrible customer service experience. They try to take you over the coals with their recommendations. Overpriced service For a Toyota as you think yo More

by Ba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kyle Schumacher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2022 -

Roseville Toyota responded

Hello, I’m sorry to hear your experience with our service department was less than satisfactory. We strive to provide the best possible prices and five-star customer service every time. I’d like to discuss your concerns in further detail. Please give me a call at the number below when you are next available, thank you. Cole Anderson 916-527-6211 Service Director

October 17, 2022

Courteous prompt I called to check about oil change was offered options and took same day. Status of car was reviewed some minor lighting needed. Not pushy about getting it done. Did it myself. More

by Tomreis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Egan Conor
Oct 18, 2022 -

Roseville Toyota responded

Thanks for the great review! We always want to give you the final decision with your vehicle. Let us know if you need anything else!

October 16, 2022

Truck was serviced last Wednesday and Roseville Toyota rating of the battery said good and yesterday Saturday battery dead. More

by WALSH.DAVIDH
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/a
Oct 18, 2022 -

Roseville Toyota responded

Hi David, I regret to hear about your battery. Our technicians strive to make sure your vehicle leaves our service department running smoothly and efficiently. Please contact me directly so that we can discuss this in further detail, thank you. Cole Anderson 916-527-6211 Service Director

October 12, 2022

Sam was wonderful. He showed me how to use a part of my Rav4 that I needed to learn. He was patient and professional. He also suggested to go ahead and get my car serv More

by billiesnow13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Oct 13, 2022 -

Roseville Toyota responded

Thanks for the wonderful shoutout to Sam! We're thrilled to hear he was patient, professional, and informative. Let us know if you need anything else from Roseville Toyota!

October 12, 2022

Service was excellent! I have yet to have a bad experience at Toyota Roseville. Thank you More

by becksterhunt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Oneill
Oct 13, 2022 -

Roseville Toyota responded

We love to hear that! Our team takes pride in providing you with first-class service at every visit. See you again soon at Roseville Toyota!

October 11, 2022

Good job! They were able to work on my vehicle in a specific period of time and update me about the condition of my car. More

by Pogi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2022 -

Roseville Toyota responded

Thanks for the 5-star review! The Roseville Toyota team takes pride in keeping you up to date throughout your vehicle's service. Let us know if you need anything else!

October 08, 2022

Expensive and terrible service. Do not care about customer satisfaction at all. Rude behavior on the phone. More

by Mummanen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kyle Schumacher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2022 -

Roseville Toyota responded

Hi Ramesh, we strive to provide our valued customers with the most affordable and competitive prices. Unfortunately, due to the ever-changing economy and continued supply chain issues, these may fluctuate. As for the customer service you received, that is not representative of our dedication to five-star service, and for that I apologize. I’d like to speak with you about your experience in further detail. Please contact me at your earliest convenience so we can make things right, thank you. Cole Anderson 916-527-6211 Service Director

October 06, 2022

I love going to this dealership, employees are very approachable,very helpful and giving more information that you needed. More

by RickLory
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory Lunsford
Oct 06, 2022 -

Roseville Toyota responded

We love seeing you, Rick! The team is always happy to assist you here at Roseville Toyota!

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