Roseville Toyota - Service Center

Jim was great Brought Tacoma in for 20k .was promised in an hour and a half. Do to shop problems the car was not even in shop after 1.5 hrs. Jim called the shop and Brought Tacoma in for 20k .was promised in an hour and a half. Do to shop problems the car was not even in shop after 1.5 hrs. Jim called the shop and was told they would have done in half hour. 30 minutes later was not started ! Jim made appointment for me on following Monday as I had a recall part that would be in then. I was in and out in 30 minutes !! Bottom line is, Jim followed up on the process. Shift happens! Jim made it better. More

Overall great Great service, staff was very respectful to me, but Jim was rude to the assistant. I would rather be treated poorly than see the less senior employees Great service, staff was very respectful to me, but Jim was rude to the assistant. I would rather be treated poorly than see the less senior employees yelled at "YOU! HEY! HEY!" Jim didn't even know the younger employees name. I prefer to wait longer for repairs than dehumanize employees for the sake of speed. More

Very good I have always been happy with your service on Time and follow up good over all very good service car was delivered on time and but not washed I have always been happy with your service on Time and follow up good over all very good service car was delivered on time and but not washed More

Venza Roseville Toyota was efficient when it came to taking care of my service. Derrick Adams was attentive, hard working, and communicated well. My only co Roseville Toyota was efficient when it came to taking care of my service. Derrick Adams was attentive, hard working, and communicated well. My only concern that i cannot prove is the shop while changing my oil said I had a very small transmission leak, and so derrick arranged for me to bring in my car a week later, and fix it even though it was just 400 miles over the warranty. Very nice. I also needed new tires , which they offered. I said I'd think about it and talk with my husband. The next week when I brought my car in, the first question derrick ask me was "did you need us to put on the tires?" I stated no we took care of that elsewhere. I left my car, 1.5 hours later he called me and said there's no leak . Coincidence? Not sure. He did offer to wave my oil change, but I declined and wanted to pay for the service. i can't prove that they tricked me. More

Outstanding helpful service Jim went out of his way to make me fell comfortable and gave me confidence that my car was being repaired correctly. He kept me iinformed of the pro Jim went out of his way to make me fell comfortable and gave me confidence that my car was being repaired correctly. He kept me iinformed of the progress throughout the repair More

70K Warrenty Love Roseville Toyota. Their work is excellent, the people are very helpful and friendly. And yes I would recommend Roseville Toyota to either buy a n Love Roseville Toyota. Their work is excellent, the people are very helpful and friendly. And yes I would recommend Roseville Toyota to either buy a new vehicle or for service work. More

Great fast service Always taken great care at THIS Toyota service department. Not all service centers are the same. Roseville Toyota rocks and I recommend it to everyo Always taken great care at THIS Toyota service department. Not all service centers are the same. Roseville Toyota rocks and I recommend it to everyone of my Toyota friends! More

Micheal North was an angel First of all setting the appointment was so fast. Micheal North is AMAZING! I wish I can write more. EXCELLENT SERVICE! He is an angel. First of all setting the appointment was so fast. Micheal North is AMAZING! I wish I can write more. EXCELLENT SERVICE! He is an angel. More

It’s All About the Customer! The service advisor MUST focus on the customer; if so, then the result is GOOD! Shane focused on my needs, and the result was EXCELLENT! The service advisor MUST focus on the customer; if so, then the result is GOOD! Shane focused on my needs, and the result was EXCELLENT! More

Very good customer service Roseville Toyota always exceeds my expectation. The customer service is always spot on. Always greeted by the Valets and the service advisors are alwa Roseville Toyota always exceeds my expectation. The customer service is always spot on. Always greeted by the Valets and the service advisors are always friendly and helpful. I have met with Chris Martinez several times and he has always been helpful. More