Roseville Toyota - Service Center

Had 10000 mile service The employees were very helpful and work was done in a timely fashion I don’t know anyone’s name but everyone I encountered was courteous and friendly The employees were very helpful and work was done in a timely fashion I don’t know anyone’s name but everyone I encountered was courteous and friendly More

Great job . Great, never any problem. Had to cancel and they were very understanding. Barbra was very much helpful and always there to help. Blessings. job . Great, never any problem. Had to cancel and they were very understanding. Barbra was very much helpful and always there to help. Blessings. More

Excellent Service My Prius Prime needed an system upgrade. When I called, I expected to have to wait to get my car in. To my surprise, I was able to make an appointment My Prius Prime needed an system upgrade. When I called, I expected to have to wait to get my car in. To my surprise, I was able to make an appointment for the next day at a time that was convenient to my schedule. I was told it would take about 4 hours. It was done and ready for me in about 2 & 1/2 hours. They went out of their way to answer all of questions. I highly recommend Roseville Toyota Service. More

Disappointed I am usually quite pleased with the service at Roseville Toyota but this particular visit was an exception . This was a simple maintenance visit of I am usually quite pleased with the service at Roseville Toyota but this particular visit was an exception . This was a simple maintenance visit of rotating my tires and checking fluid levels the service was supposed to take an hour I was there for over two hours . The service department felt chaotic and I could hear a lot of other customers complaining about the check out process . I was frustrated because I was told that the appointment would take an hour when I scheduled it on the phone and then also the service advisor that helped me told me it would be about an hour . I live an hour away and to be perfectly honest it wasn’t worth the drive More

Horrible customer service and shady practices Took my car in only for a recall repair ( had a bad experience with the Folsom location before so was already weary). They called and told me my car w Took my car in only for a recall repair ( had a bad experience with the Folsom location before so was already weary). They called and told me my car was ready for pick up and when I got there it wasn't done and I had to sit in the cold to wait for it. Also the only thing they were supposed to do was replace seat tracks but they also ended up doing a multi point inspection when I didn't ask for that. My car had been running fine but 1 day after their unnecessary multi point inspection my check engine light is on and my car will not start. Even though they had told me that everything looked good from their inspection. I believe they did something on purpose to my vehicle so that I would have to bring it back for repairs. I've had nothing but trouble with Toyota dealerships and will never be coming back and would never recommend them to anyone. More

Second chance to earn my business FAILED Everyone has a bad day from time to time. It’s unfortunate when your customers can tell and experience the abrupt tone of an advisor who would rather Everyone has a bad day from time to time. It’s unfortunate when your customers can tell and experience the abrupt tone of an advisor who would rather be watching the game than dealing with service intake. I tried this dealership once before and was underwhelmed with the advisor at the time. He called to give me an update and then didn’t have the information and left me on hold until I hung up and called back. This visit I prepared the appointment setter with the reason I was coming in and my expectations. I came in 30 minutes early to take advantage of the shuttle, but that didn’t matter because the detailed reason for the appointment was never communicated to advisor. So a 4 hour appointment turned into a request to leave my vehicle overnight and perhaps it would be completed by Monday afternoon! No shuttle available and the advisor was really happy to go get my vehicle and cancel the appointment. I hope he enjoyed watching the game on his cell phone with one less customer to assist! More

56 K service Every thing was accomplished very quickly and the work was well done. I appreciated the car wash- it would have been nice to have in dried instead of Every thing was accomplished very quickly and the work was well done. I appreciated the car wash- it would have been nice to have in dried instead of dripping More

Solid Service is good. Paul needs to engage with a customer. He was indifferent, though took care of the business. A courteous hello will go a long way Service is good. Paul needs to engage with a customer. He was indifferent, though took care of the business. A courteous hello will go a long way More

Awesome place, great service, great savings, no regrets. No doubt I will return here to service my vehicle. This Toyota is the best I have been to so far. I place, great service, great savings, no regrets. No doubt I will return here to service my vehicle. This Toyota is the best I have been to so far. I would recommend this Toyota to friends and family. More

Excellent car service! Roseville Toyota has ALWAYS been good to me! Service is always excellent from car services to customer friendly care. I live 3 1/2 hrs away, but com Roseville Toyota has ALWAYS been good to me! Service is always excellent from car services to customer friendly care. I live 3 1/2 hrs away, but come here for most of my car needs. My fiancé & I appreciate this place! Thank you for taking extra good care of our car😊 More