Roseville Toyota - Service Center
Roseville, CA
2,152 Reviews of Roseville Toyota - Service Center
Not too happy this time Usually, my experiences have been great. This last time, I came in for my regular service. I also needed the windshield seal replaced. I was told that Usually, my experiences have been great. This last time, I came in for my regular service. I also needed the windshield seal replaced. I was told that would take an additional 45 minutes. I decided to wait at the dealership. I then got a call saying they didn't have the part they thought they had, and someone needed to go to the warehouse to get it. That would take an additional 2 hours. In all, I was there for 3 hours 20 minutes. I accepted their offer to wash my car. The only thing they washed was the windshield. When I got home I also noticed something red splattered all over the car. I had to wash it again. More
Great Customer service Adam K is awesome and made me feel like a friend of the business. They had my truck in and out in less than an hour. Adam K is awesome and made me feel like a friend of the business. They had my truck in and out in less than an hour. More
Cory was fantastic, best customer service, This is my third or forth time with Cory Lunsford, Every time, he has been great. I would say he is best of best in customer service. My daughter has This is my third or forth time with Cory Lunsford, Every time, he has been great. I would say he is best of best in customer service. My daughter has same experience with him. Toyota is lucky to have him and we customers are the benefiecery. More
Experience I recently had my truck service at Roseville Toyota. I had Jim Stockman and Adam Kucharek as my service advisor they were both extremely professional I recently had my truck service at Roseville Toyota. I had Jim Stockman and Adam Kucharek as my service advisor they were both extremely professional and keep me updated all along. Adam Engbrecht was the technician who worked on my car. He fixed everything wrong with it and performed a good inspection on it. More
Disappointed I am usually quite pleased with the service at Roseville Toyota but this particular visit was an exception . This was a simple maintenance visit of I am usually quite pleased with the service at Roseville Toyota but this particular visit was an exception . This was a simple maintenance visit of rotating my tires and checking fluid levels the service was supposed to take an hour I was there for over two hours . The service department felt chaotic and I could hear a lot of other customers complaining about the check out process . I was frustrated because I was told that the appointment would take an hour when I scheduled it on the phone and then also the service advisor that helped me told me it would be about an hour . I live an hour away and to be perfectly honest it wasn’t worth the drive More
Horrible customer service and shady practices Took my car in only for a recall repair ( had a bad experience with the Folsom location before so was already weary). They called and told me my car w Took my car in only for a recall repair ( had a bad experience with the Folsom location before so was already weary). They called and told me my car was ready for pick up and when I got there it wasn't done and I had to sit in the cold to wait for it. Also the only thing they were supposed to do was replace seat tracks but they also ended up doing a multi point inspection when I didn't ask for that. My car had been running fine but 1 day after their unnecessary multi point inspection my check engine light is on and my car will not start. Even though they had told me that everything looked good from their inspection. I believe they did something on purpose to my vehicle so that I would have to bring it back for repairs. I've had nothing but trouble with Toyota dealerships and will never be coming back and would never recommend them to anyone. More
Had 10000 mile service The employees were very helpful and work was done in a timely fashion I don’t know anyone’s name but everyone I encountered was courteous and friendly The employees were very helpful and work was done in a timely fashion I don’t know anyone’s name but everyone I encountered was courteous and friendly More
Great job . Great, never any problem. Had to cancel and they were very understanding. Barbra was very much helpful and always there to help. Blessings. job . Great, never any problem. Had to cancel and they were very understanding. Barbra was very much helpful and always there to help. Blessings. More
Excellent Service My Prius Prime needed an system upgrade. When I called, I expected to have to wait to get my car in. To my surprise, I was able to make an appointment My Prius Prime needed an system upgrade. When I called, I expected to have to wait to get my car in. To my surprise, I was able to make an appointment for the next day at a time that was convenient to my schedule. I was told it would take about 4 hours. It was done and ready for me in about 2 & 1/2 hours. They went out of their way to answer all of questions. I highly recommend Roseville Toyota Service. More
Second chance to earn my business FAILED Everyone has a bad day from time to time. It’s unfortunate when your customers can tell and experience the abrupt tone of an advisor who would rather Everyone has a bad day from time to time. It’s unfortunate when your customers can tell and experience the abrupt tone of an advisor who would rather be watching the game than dealing with service intake. I tried this dealership once before and was underwhelmed with the advisor at the time. He called to give me an update and then didn’t have the information and left me on hold until I hung up and called back. This visit I prepared the appointment setter with the reason I was coming in and my expectations. I came in 30 minutes early to take advantage of the shuttle, but that didn’t matter because the detailed reason for the appointment was never communicated to advisor. So a 4 hour appointment turned into a request to leave my vehicle overnight and perhaps it would be completed by Monday afternoon! No shuttle available and the advisor was really happy to go get my vehicle and cancel the appointment. I hope he enjoyed watching the game on his cell phone with one less customer to assist! More