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Roseville Toyota - Service Center

Roseville, CA

4.3
2,155 Reviews

2,155 Reviews of Roseville Toyota - Service Center

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July 25, 2024

Roseville Toyota's service SUCKS! I paid for a Lithia Lifetime Oil Change.....tried to make appt but when I said "Lithia Lifetime" they said I would have to be scheduled late in the More

by philip.joyman.hicks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bekah Huey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Lunsford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Wenham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Schumacher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Roseville Toyota responded

Hi Phillip, It is unfortunate to see your dissatisfaction with your recent visit. Our team apologizes for the extended wait time for your vehicle's services. We hope you will allow us the opportunity to regain your confidence in our team, as your business is valued. When the time allows, please consider reaching out to me as I would appreciate discussing your experience in detail. Mike Ortiz - Service Manager - mikeo@rosevilletoyota.com

June 18, 2024

I recently purchased a Tundra for Roseville Toyota. The service department was great. I want to especially mention Paul in service. He took care of everything in a timely manner and has a great pers More

by PlacerCo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Koontz
Jun 19, 2024 -

Roseville Toyota responded

Thank you for sharing your experience! We're glad to hear Paul and the Roseville Toyota team provided excellent service and got you a great deal on your new Tundra. Enjoy the ride!

June 16, 2024

Good dealer as local Toyota choice for sale and service in sacramento metropolitan areas California More

by Joseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Wenham
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Roseville Toyota responded

Knowing we are providing this level of service and care to you is validating for our team! Thank you for your business, from your friends at Roseville Toyota!

May 23, 2024

Best of the best Howard sweeny jamal and lance Duarta Tony Bernasconi Tony Raza put More

by 879brush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Wenham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024 -

Roseville Toyota responded

Hi, Thanks for the 5-star review. We are happy to hear that you had the best experience at Roseville Toyota. Until next time, enjoy the road ahead!

May 23, 2024

On 4-6-2024 I went to Roseville toyota to service my car. Just a regular oil change. Upon their inspection the service department recommended that my front control arm is worn and needs replacing. I agreed t More

by A. Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Schumacher
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024 -

Roseville Toyota responded

Hello, We regret to hear about the details of your recent visit. We understand your frustration and would like to help. We would like the opportunity to look into this further, please contact me at your earliest convenience. Mike Ortiz - Service Manager - mikeo@rosevilletoyota.com

April 04, 2024

I like most everything about the service I get here but the prices are getting outrageous. More

by Fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Lunsford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Roseville Toyota responded

Fred, Thank you for choosing Roseville Toyota. Your feedback and rating mean a lot to us. We're glad Colby was able to help, and we hope to see you again! Best Regards, Michael Ortiz Service Manager

March 27, 2024

Time was short, they were thorough no smudges left on my car and very thoughtful. Best in town. More

by Ellisgarym
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

Roseville Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Michael Ortiz Service Manager

March 26, 2024

Very friendly crew and very professional! Thanks for taking good care of my car! 🚗. You guys rock! More

by Singlecc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Roseville Toyota responded

It's great to hear that Kyle was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Roseville Toyota! Best Regards, Michael Ortiz Service Manager

March 14, 2024

Service Department billed 4 services on 9/21/2021 wiping out my Toyoguard Extended warranty. Their service advisor took pictures of my service record showing this occurred. It’s been 2 years and at least 5 More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gabriel Mayhew was the one who showed me my service record he was helpful
Mar 15, 2024 -

Roseville Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Michael Ortiz Service Manager

Mar 19, 2024 -

Customer responded

Toyota Corporate Brand Engagement has reached out 4 times to you to restore my warranty. I have the screenshots provided by your service advisor showing the entire record and all 4 services 2 oil changes, tire rotations all billed on one day. I’ve contacted your dealership multiple times all ignored. Restore the Toyoguard warranty I purchased. I have contacted you all so many times, and I was forced to come back to you when you all broke my lug nuts during a previous service visit. I went to another dealership and they could not rotate my tires because you all broke my lug nuts. Restore the warranty.

March 13, 2024

Everytime i get my service done at Roseville Toyota i am delightfully reminded of the fact that my car, this dealership and its awesome employees are the reason that doing business here is probably the smar More

by BigBadBarbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Branden Rush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Bernasconi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

Roseville Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Michael Ortiz Service Manager