Roseville Toyota - Service Center

Recall service Thank you for great service. Professional, easy and quick. Checked in with Chris, he filled out a form and he said he’d call when it was completed. Thank you for great service. Professional, easy and quick. Checked in with Chris, he filled out a form and he said he’d call when it was completed. We got a free ride home and the work was done in a couple of hours Shuttle driver gets five stars! Thank you! More

Wonderful place! Wonderful people! Best service ever. Purchased my vehicle there. Great price! Amazing sales staff! ALL my service is done there and I won’t go anywhere else! Convenient Best service ever. Purchased my vehicle there. Great price! Amazing sales staff! ALL my service is done there and I won’t go anywhere else! Convenient! Great customer service! They really put people first! More

10k Service This was for my 10k mile service and from the time I pulled up until I left, I was greeted and treated extremely well, very professional service and v This was for my 10k mile service and from the time I pulled up until I left, I was greeted and treated extremely well, very professional service and very focused on customer service. Normal service time is about an hour but only took 40 minutes. Roseville Toyota even washed my car for me. I do recommend Roseville Toyota not only for the sales but also for the great service I receive every time. More

Wrong Service Went in for just an oil change. Told it would be about an hour. After an hour was informed that they had drained my transmission fluid on accident. My Went in for just an oil change. Told it would be about an hour. After an hour was informed that they had drained my transmission fluid on accident. My two issues with this. First, I feel that it is a safety issue having such lack of attention to detail. Second, with that happening it turned my wait time from one hour to about three and a half hours. My appointment was scheduled at 7 am and I did that for a reason. After my appointment I had a lot of things I had to take care of so I wanted to get my truck service taken care of and out of the way. With all that said. The service advisor was really great and understanding and did her best keeping me informed. Unfortunately I forgot her name but she had red hair if that’s helpful. Just want to make sure she gets kudos. I won’t stop coming because it was just a mistake but I do feel like it should be noted and corrected. Thank you, Tyler Plant Note: I selected a random employee from below because it required it. More

Awful customer service This is a follow up review, but it has not changed what so ever. This service center has zero communication with each other. It took them three days t This is a follow up review, but it has not changed what so ever. This service center has zero communication with each other. It took them three days to release my car, even though I paid for my bill. They delayed everything, and then when I called to ask them why it wasn’t being released; they said it was because of the bill. Even though I had already paid for it. The manager mike, then instead of taking to me, decided to play telephone and relay messages instead of talking to me. They did not value me as a customer. Apparently buying a new car and helping me get it fixed means nothing to these people. More

Car damaged during service . No offer for making me whole for wasted extra time. Took 1 week to get back with plan to fix damage; still has not offered anything to make me whole . No offer for making me whole for wasted extra time. Took 1 week to get back with plan to fix damage; still has not offered anything to make me whole More

Service was great Initially my service was a routine oil change on my ‘16 Tundra which I had recently purchased at another dealership who said they had throughly check Initially my service was a routine oil change on my ‘16 Tundra which I had recently purchased at another dealership who said they had throughly check out the truck but after my oil change was complete and the techs had walked through the vehicle they found a few problems. They were fixed in a very timely manner and also caught a factory warranty part that I was able to schedule to have replaced with a couple days. I was very adequately communicated to about the length of repairs and timeframes. Very satisfied More

Great experience Went in for my 1st service. Had a few other minor issues that needed to be addressed. Everything was addressed in a timely manner and received calls w Went in for my 1st service. Had a few other minor issues that needed to be addressed. Everything was addressed in a timely manner and received calls with updates on a regular basis. Very pleased with the service and work. More

Zag Gonzalez is a excellent Service Advisor. Zag Gonzalez made my visit very comfortable because all of his instructions pertaining to the repair maintenance of my vehicle was very clear and easy Zag Gonzalez made my visit very comfortable because all of his instructions pertaining to the repair maintenance of my vehicle was very clear and easy to understand. I would highly recommend Mr. Zag Gonzalez for a promotion. More

Great help, very kind Service dept. Was very kind and helpful. Were able to answer most of my questions, a mice place,to hang out while waiting Gor car to get serviced Service dept. Was very kind and helpful. Were able to answer most of my questions, a mice place,to hang out while waiting Gor car to get serviced More