Roseville Toyota - Service Center

Hello,I unfortunately didn't have the best experience. I Hello, I unfortunately didn't have the best experience. I was treated unfairly (racial profiling) with the staff who check you out for your car from Hello, I unfortunately didn't have the best experience. I was treated unfairly (racial profiling) with the staff who check you out for your car from service/parts. I am a black woman and there were two clients ahead of me who weren't black. I also was not acknowledged by the lady working the kiosk for checking out. I also received my car last when I was ahead of another customer. When my car arrived I was asked to show my paper confirming the number (in order to receive my car). If the young lady was following protocol by confirming that is totally fine but the issue is, the other two clients were not asked e same questions. They were confronted with the words "is this your car, is the camry for you" . I then asked that same lady (who didn't help me) "is that protocal for you guys to confirm the numbers/paperwork etc.?" She replied " oh yes we have to ask everyone because there were incidents where other people (relatives) drove off with their uncles car etc. (she was referencing an incident). I then replied " how come the other to clients who got their car prior to me were not asked those questions?" She then replied " oh uhh I its because I thought he looked familiar I seen his face", but she did this with both customers. She then goes on apologizing and said they are supposed to. I felt uncomfortable and felt I was being racially profiled by your staff. I was a bit bothered that I ended up having to give my money away to an establishment who treats minorities this way. I won't be returning unfortunately due to this experience as well. I know it may not seem like "a big deal" but this it is something that us minorities have to sadly face on a daily basis throughout this nation. They should be told they need to follow protocol and follow that accordingly to all races and treating everyone fair, otherwise it is going to hurt the business/loss of customers. More

I was pleased with the service they provided! Great fast I was pleased with the service they provided! Great fast and easy service! My advisor was Micheal North he’s very polite and funny! Highly recommend I was pleased with the service they provided! Great fast and easy service! My advisor was Micheal North he’s very polite and funny! Highly recommend More

Very thorough service - nothing overlooked.good Very thorough service - nothing overlooked. good turnaround time Will be making them my “go-to” source for all service. Also very good COVID precau Very thorough service - nothing overlooked. good turnaround time Will be making them my “go-to” source for all service. Also very good COVID precautions used More

Always have both my Toyotas serviced at Roseville Toyota. They are always busy so always call and make an appointment.with the appointment you get in and on time They are always busy so always call and make an appointment.with the appointment you get in and on time More

Roseville Toyota is great they give you a time they’re there they do everything they promise they’re very polite in the waiting room is real nice and I got to see the new Toyota supra there they do everything they promise they’re very polite in the waiting room is real nice and I got to see the new Toyota supra More

Awesome I have always been apprehensive to go to the dealership but the experience I had with Paul Koontz will make me come back and buy another Toyota. I'll I have always been apprehensive to go to the dealership but the experience I had with Paul Koontz will make me come back and buy another Toyota. I'll get my family to buy aswell. More

Regular Service/ oil and fluids tire rotation Regular check ups for oil and fluids tire rotation and trouble shooting future concerns. Good service and staff. Fulfill service in reasonable amount Regular check ups for oil and fluids tire rotation and trouble shooting future concerns. Good service and staff. Fulfill service in reasonable amount of time More

excelent service it was nice experiance, i like this Roseville Toyota, everyone was friendly, my car was ready and washed within less than 45 min. honest and no extra it was nice experiance, i like this Roseville Toyota, everyone was friendly, my car was ready and washed within less than 45 min. honest and no extra fee. Good job More

Service The only issue I had when I brought my vehicle in for service was the service valet was moving the vehicle to the express lane and it did not seem lik The only issue I had when I brought my vehicle in for service was the service valet was moving the vehicle to the express lane and it did not seem like they knew how to drive a manual. More

Spectacular and awesome! My new Camry gets 33 mpg in my first 700 miles! I bought a neck pillow from parts Dept. and it is perfect. The car runs smoothly, handles like a sport My new Camry gets 33 mpg in my first 700 miles! I bought a neck pillow from parts Dept. and it is perfect. The car runs smoothly, handles like a sports car and is beautiful ?? More