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2,152 Reviews of Roseville Toyota - Service Center
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April 07, 2016
They dont take care of there customers and lie to them I have a 2014 for the past 2 years my navigation and entune is not working. The unit has been replaced 3 times so this falls under the lemon law and I have a 2014 for the past 2 years my navigation and entune is not working. The unit has been replaced 3 times so this falls under the lemon law and this dealership doesn't care about its customers DONT BUY OR GET YOUR CAR SERVICED HERE they want to replace the unit for the 4th time. UNACCEPTABLE ive bought 6 cars from this dealership and I had some hiccups with my credit and they say they will help get into a new car they didn't even try to work with me or the banks More
by jth34
August 03, 2015
Poor customer service I have been a loyal customer since before it was Roseville Toyota. I have purchased numerous cars over almost 20 years and have always had a great exp I have been a loyal customer since before it was Roseville Toyota. I have purchased numerous cars over almost 20 years and have always had a great experience.....until this last time. I purchased a brand new 2013 sienna. I had problems almost immediately. Took the van in numerous times to have the leather fixed (Dealer works), the pannel on the drivers seat , trim on driver window coming down when window was rolled down, chair arms tightened, blue tooth system reset and several trips back (including leaving both my phone and van there), arm bolt covers reinstalled numerous times, and much more. Each time they fixed the problem i ended up going back and leaving my car. The last few times the panel on the driver seat came off they started hassling me. One service manager tried to charge me to fix it. Each time i insisted that they fix the problem at their cost. Then I started dealing with a service supervisor. He seemed really helpful in the beginning. ..then after the last time the seat frame came off he ordered parts and had me bring it in. When I came to pick it up to my suprise the paperwork said things like "one time good will fix" and seat problem due to outside source or something to that effect. And after market seat heater etc. I refused to sign the paperwork and left. I called and played phone tag with Cole for about 2 weeks then finally got him. I told him I bought the van brand new from the dealership so how could anything be after market? I have owned 3 other siennas and never had these problems. Also what outside influences? ?? I am large but am 80 lbs lighter than I was with the other 2 vans, so if its not my fat butt what could it be? My children are older and totally out of the kicking my chair phase. Other than being irritated I have never yelled or swore at anyone at Toyota! Our last conversation where he basically told me this was my fault ended mid sentence (me speaking) with a dial tone. I called him back and got his voicemail, so did he hang up on me??? I have been planning to go back and purchase a car for my daughter.....not so much now!!! I will be talking to my lawyer in the near future. I have never hated a vehicle I have purchased from this dealership.before now I just wish they would take it back!! Oh and I have also taken it to Maita several times because its closer. More
by Nancy 1971
Employees Worked With
Other Employees :
To many to remember, they have the records, Cole Anderson, Shane Oneill, Paul Hernandez
May 03, 2015
not clean! A few months ago we bought a used toyota corolla.it only had 36000 miles on it.it looked clean.u tell matenance time came around.i found a way dirty c A few months ago we bought a used toyota corolla.it only had 36000 miles on it.it looked clean.u tell matenance time came around.i found a way dirty cabin filter.motor oil was black.the engine cover underneath had dirt rocks and acorns jammed under it.found cigarette ashes under seats ..now when a dealer says they had it inspected and cleaned and you trusted they did ..shame on them way disapointed in service department#!!!!. More
by paulstoy209
Employees Worked With
Barry Lyman
March 17, 2014
I am writing to let you know how much I appreciate the outstanding customer service that your employees Razwan Muhammad and Shane Oneill provided me. I called your dealership to get info about XD Scion 20 outstanding customer service that your employees Razwan Muhammad and Shane Oneill provided me. I called your dealership to get info about XD Scion 2008 recall, Razwan made apt for me and also made sure I've the right dealership address. Razwan was very attentive, helpful, very knowledgeable about your dealership's and seemed genuinely interested in helping me find items that met my needs rather than just being focused on making a quick conversation. Because of his effort, I was able to find exactly what I needed and I am very satisfied. I came down all the way from Live Oak to get service because of your employees. I want to request their manager to give them a good raise because I think they totally deserve one, they know how to bring a customer in. I will continue to visit your dealership in the future, as well as recommend it to others. Please let Razwan and Shane, know that I'm very thankful for their great serive. You have put together a great team that makes customers feel respected and valued. I look forward to working with your team again in the future. Regards, Rukhsana Rasheed More
by rrukhsana23
Employees Worked With
Razwan Muhammad, Shane Oneill, Razwan Muhammad, Shane Oneill
August 03, 2013
For the first, maybe second time in 5 yrs scheduling my Toyota Camry was actually stress free! He made it his #1 goal to have the job completed within the estimated time and did not pressure me to complete Toyota Camry was actually stress free! He made it his #1 goal to have the job completed within the estimated time and did not pressure me to complete the recommended services. Very professional, one of the best so far at Roseville Toyota! Thanks :-) More
by HNM23
Employees Worked With
Michael North
June 06, 2011
Jeannine is the best service advisor I have ever had! Because of the special care and attention she gives to my family, we make sure to go to her when any of our cars need service. She is very welcoming Because of the special care and attention she gives to my family, we make sure to go to her when any of our cars need service. She is very welcoming and goes above and beyond what I would expect from any service advisor, especially from a dealership that is as busy as Roseville Toyota. I visited the service center twice last month and both times, Jeannine did an excellent job of informing me about what needed to be done and how long the service would take. I would highly recommend her to anyone. More
by lei.21
Employees Worked With
Jeannine McElroy
June 06, 2011
express lube is one of the best around we have been to davis and vacaville dealerships for service and oil they have no ideal whats going on you guys got us in and out in less than 30 min so we could get davis and vacaville dealerships for service and oil they have no ideal whats going on you guys got us in and out in less than 30 min so we could get on the road for a family emercey down south thanks More
by capt1204
Employees Worked With
express lube
May 18, 2011
Ever since I have worked with Jeannine McElroy at Roseville Toyota I have felt that the customer service has been nothing but excellent. Jeannine is very professional, efficient and proactive about m Roseville Toyota I have felt that the customer service has been nothing but excellent. Jeannine is very professional, efficient and proactive about my car's service needs. I feel that the work is done is excellent and that there is no extra work being done that doesn't need to be done. If every service representative were like her, going in for car repairs would be a non-stressful experience because you would know that only the work that was needed would be done and you would not be taken for a ride about additional repairs and parts you don't need. It's nice to have that peace of mind. It's also nice that she is a woman because I can talk to her person to person and avoid all the "I'm the man and I know more about cars than you do" attitude that I often get when I deal with male service personnel. More
by drmmsapienza
Employees Worked With
Jeannine McElroy
May 16, 2011
Jeannine has done a Fantastic Job at servicing my car! She is one of the reasons I return to this dealership! I have recommended friends to get their cars serviced and to ask for Jeannine. I have also rec She is one of the reasons I return to this dealership! I have recommended friends to get their cars serviced and to ask for Jeannine. I have also recommended they see her if they want to buy an new car! More
by knugent62
Employees Worked With
Jeannine McElroy
May 07, 2011
Jeannine Mcelroy provided me with excellent customer service above and beyond my expectations. I have had my car serviced from you before with no complaints, but she was exceptional. Jeannine made sur service above and beyond my expectations. I have had my car serviced from you before with no complaints, but she was exceptional. Jeannine made sure that my needs were met (she provided great and speedy service), explained concisely the needs of my car, and special incentives (tires price match with free rotation/brake inspection) that i was unaware of. More
by dkadoya
Employees Worked With
jeannine mcelroy
