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Roseville Toyota - Service Center

Roseville, CA

4.3
2,152 Reviews

2,152 Reviews of Roseville Toyota - Service Center

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September 27, 2024

My car was scheduled for a safety recall resolution. The entire experience was pleasant, the Service Department seems like an efficient operation, and everyone I dealt with was friendly and welcoming. More

by Pretty Penny Prius
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Sep 28, 2024 -

Roseville Toyota responded

Thank you for choosing Roseville Toyota. Your feedback and rating mean a lot to us. We're glad Paul was able to help, and we hope to see you again! Best Regards, Michael Ortiz Service Manager

September 21, 2024

Great service, thank you. My car was ready when promised and things were explained well. More

by hollyc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2024 -

Roseville Toyota responded

Holly, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Michael Ortiz Service Manager

September 12, 2024

Dealership staff were friendly and courteous. Samuel, service advisor, was friendly and quick to get my car in for service. Service was completed in a reasonable amount of time. Will definitel More

by Peter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel from service
Sep 12, 2024 -

Roseville Toyota responded

Peter, we're delighted to hear that Samuel and the Roseville Toyota team provided you with friendly and efficient service. We look forward to seeing you again for your next scheduled visit!

August 23, 2024

Overall, the people are nice, friendly and helpful. One thing that was of concern was that the map lights were never turned off after the inspection and became hot. Thankfully, I noticed them later in More

by alcp-8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
Aug 26, 2024 -

Roseville Toyota responded

Thanks for your review! We apologize about the map lights and appreciate you bringing it to our attention. We'll pass along your feedback to our team, and we look forward to serving you in the future. Best Regards, Michael Ortiz Service Manager

August 21, 2024

Lousy service! I had my SUV serviced for oil changed and tire rotation. Tires were underinflated but invoice states tires at required psi, oil change reminder was n More

by A.B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tye
Aug 21, 2024 -

Roseville Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Michael Ortiz Service Manager

August 09, 2024

Fast service. Spacious waiting space. Friendly staff. Logan was very helpful and was able to have the service done in the allotted time. More

by Very Patient Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Tapp
Aug 09, 2024 -

Roseville Toyota responded

Thank you for the feedback! We're glad to hear Logan and our team at Roseville Toyota provided fast service in a comfortable environment. We appreciate your support!

July 26, 2024

I have always had a wonderful experience with the service at Roseville Toyota. I have purchased my vehicles and had them serviced there always. More

by Youngte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Roseville Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Roseville Toyota. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Michael Ortiz Service Manager

July 25, 2024

Roseville Toyota's service SUCKS! I paid for a Lithia Lifetime Oil Change.....tried to make appt but when I said "Lithia Lifetime" they said I would have to be scheduled late in the More

by philip.joyman.hicks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bekah Huey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Lunsford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Wenham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Schumacher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Roseville Toyota responded

Hi Phillip, It is unfortunate to see your dissatisfaction with your recent visit. Our team apologizes for the extended wait time for your vehicle's services. We hope you will allow us the opportunity to regain your confidence in our team, as your business is valued. When the time allows, please consider reaching out to me as I would appreciate discussing your experience in detail. Mike Ortiz - Service Manager - mikeo@rosevilletoyota.com

June 18, 2024

I recently purchased a Tundra for Roseville Toyota. The service department was great. I want to especially mention Paul in service. He took care of everything in a timely manner and has a great pers More

by PlacerCo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Koontz
Jun 19, 2024 -

Roseville Toyota responded

Thank you for sharing your experience! We're glad to hear Paul and the Roseville Toyota team provided excellent service and got you a great deal on your new Tundra. Enjoy the ride!

June 16, 2024

Good dealer as local Toyota choice for sale and service in sacramento metropolitan areas California More

by Joseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Wenham
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Roseville Toyota responded

Knowing we are providing this level of service and care to you is validating for our team! Thank you for your business, from your friends at Roseville Toyota!