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2,152 Reviews of Roseville Toyota - Service Center
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February 12, 2018
My reliable place to get my oil changed. I trust them. Its nice to be able to book an oil change on Sundays. Its so convienent for working people. Always good service and I trust the service department. Its nice to be able to book an oil change on Sundays. Its so convienent for working people. Always good service and I trust the service department. More
by SOURGIRLJENN
Verified CustomerEmployees Worked With
Jon Pepper
February 12, 2018
Roseville Toyota service excellent I have been a loyal customer to Roseville Toyota for over 10 years. I have always been treated well. The appointment process and check in has been ea I have been a loyal customer to Roseville Toyota for over 10 years. I have always been treated well. The appointment process and check in has been easy. I like how the service representative goes over the service in detail. More
by edbroneske
Employees Worked With
Jon Pepper
February 12, 2018
Drove there 3 times.. Went in for a normal service, all went well. They found an issue that need to be fix and gave me a loaner/rental car. The car was to be ready first th Went in for a normal service, all went well. They found an issue that need to be fix and gave me a loaner/rental car. The car was to be ready first thing next day. Next day I was called and was told the part was not in and it would not be done for 2 days. I needed my car and would come pick it up, they said no problem and we could reschedule. On my way to pick it up they called again and said there was a mix up on the part number and it could be done that day, I agreed and turned around. The next day I went in to pick up and it was fixed. Iv'e been there many times and had no problems in the past. More
by GOLFDJP
Employees Worked With
Other Employees :
Adam, no last name and Jose in the rental car area.
February 12, 2018
Very good customer service The person who helped me at the service center desk was fantastic- friendly, great follow up and explanations. I wish customer service was as good ev The person who helped me at the service center desk was fantastic- friendly, great follow up and explanations. I wish customer service was as good everywhere else! More
by cory.irish
Employees Worked With
Can't recall his name (sorry)
February 12, 2018
no wash Adam was great! Was extremely disappointed my car did not get a wash as I was asked when dropping it off. I was not asked about it when picking it u Adam was great! Was extremely disappointed my car did not get a wash as I was asked when dropping it off. I was not asked about it when picking it up either. More
by STURMB9328
Employees Worked With
Adam from service
February 12, 2018
Poor Attitude from Service Advisors This may be the last time I use Roseville Toyota. It's a bit frustrating to deal with service advisors that act like you are the last person they wan This may be the last time I use Roseville Toyota. It's a bit frustrating to deal with service advisors that act like you are the last person they want to see. Not very friendly and a gruff attitude in general.... and that was from two different service advisors, as I was servicing both my car and my daughter's. This dealership emails me regularly asking me to come in, yet when I do, they act like they are too busy to help me. I may be looking for another service department. More
by PM
Employees Worked With
Natashalli Torres, Sean Bouthillier
February 12, 2018
You can do better The car maintenance was good, however the staff inside upon greeting and checking me in were grumpy and unwelcoming.... made me feel like I was imposi The car maintenance was good, however the staff inside upon greeting and checking me in were grumpy and unwelcoming.... made me feel like I was imposing on them, they did not like their jobs and would rather be anywhere else. More
by skm
Employees Worked With
Natasha Torres
February 12, 2018
Service review Excellent service and very professional. Corey was thorough and polite. All staff were prompt and courteous. Cory reviewed everything that was done to Excellent service and very professional. Corey was thorough and polite. All staff were prompt and courteous. Cory reviewed everything that was done to my car and explained why the additional work that was not anticipated was needed. More
by JCPESCHKO
Employees Worked With
February 12, 2018
Great Service I called and received an appointment the same day. Service was done promptly. Service person was very courteous and called back when vehicle was don I called and received an appointment the same day. Service was done promptly. Service person was very courteous and called back when vehicle was done. More
by JONBURGESS7
Employees Worked With
February 12, 2018
A total headache. Lack ofcommunication between service reps and mechanics and detail service. I had to pay for an extra day for the rental and had to take 2 vacation da Lack ofcommunication between service reps and mechanics and detail service. I had to pay for an extra day for the rental and had to take 2 vacation days because vehicle wasn't repaired correctly. I was told that it was ready for pick up and the work wasn't even completed. The washer fluid was empty which I was told was repaired properly, the radiator overflow was empty, the parts that I was told.that were replaced weren't and the detail was half xxx. The vehicle wasn't even vacuumed. After taking it home the washer fluid leaked all over my garage floor. I had to take it back to have the job completed and to have the vehicle detail redone somewhere else instead of there because the rep didn't trust the in house detail department. I had to use another rental car and then was told.that was going to take another day longer than expected. No one really cared. The department mgr.Cole saw me.in there many times but never inquired why. Slapstick business. They just tell you what they want you to hear bit really give a crap. More
by DANPANCOAST
Employees Worked With
Sean , Cole Anderson
