Roseville Toyota - Service Center

Friendly timely service Advisor was friendly and competent. Explained the planned service in language that I could understand. My car was ready when promised and the deanshi Advisor was friendly and competent. Explained the planned service in language that I could understand. My car was ready when promised and the deanship had a very comfortable lounge. More

Say it, do it...don't ask if they still want it!!! We brought our truck in for the recall...they said they'll include a complimentary car wash. Next day, i got a phone call around 11am that my truck is We brought our truck in for the recall...they said they'll include a complimentary car wash. Next day, i got a phone call around 11am that my truck is done and ready for pickup. When I arrived to pick up my truck, my truck was not washed, they asked if I wanted the car wash but I was in a hurry to go pick up my kids from school so I didn't have time to wait. What kind of crap is that?? Only toyota dealership/service in Roseville and in sac has this kind of crapy service! More

Torn with score I’m torn with my score because Zab was great with customer service and very friendly. I would like to work with him in the future. I came in at 5:47 t I’m torn with my score because Zab was great with customer service and very friendly. I would like to work with him in the future. I came in at 5:47 to pick up my car which I was called and told was ready. I paid $1146 for my tires and brakes and was told to go to the valet desk to get my vehicle. I went to the desk gave them my paperwork and waited... and waited.... and waited. 10 minutes goes by and people who came up after me had gotten their vehicle and left so I went to the counter and asked if they had forgotten about me waiting for my car. The lady told me that she went to get it but it was a stick and she cane drive stick and had to have someone else get it and it was being washed cause I asked for a wash and would be out shortly. I waited an additional 15 minutes for my car which pulled up at 6:22pm. My question is why was called saying my car was ready when it wasn’t? You should specify that cars won’t be washed until after you get there so people know they will have to be waiting in the cold for 35 mins after they get there to get their car while the babysitter clock is $1 a minute after 6pm. More

Confidence I brought in my truck for service and I feel very confident in the repairs that were done. The service advisor was very helpful. I would bring my truc I brought in my truck for service and I feel very confident in the repairs that were done. The service advisor was very helpful. I would bring my truck here for service. More

Always Excellant Service Here Thank you, once again, Roseville Toyota, for the excellent customer service you have provided to me. The service coordinator took time to explain to Thank you, once again, Roseville Toyota, for the excellent customer service you have provided to me. The service coordinator took time to explain to me all pertinent details involved in this service appointment. I will continue to keep returning to Roseville Toyota for my car's service maintenance needs. More

Compassionate advisor and technician I was fortunate to have Mike as my service advisor and Don as my technician in identifying the issue with my car. Don’s assessment was correct and wa I was fortunate to have Mike as my service advisor and Don as my technician in identifying the issue with my car. Don’s assessment was correct and warranty covered my repair. Thanks to Don, the whole warranty process was buttery smooth. The issue is resolved and my car drives a smoother now. Mike also assured me that if here are other symptoms, please bring it in for a second look. Through the process, I heard many service employees using the phrase “if it were my car, I would...”. I applaud Roseville Toyota for having this mentality. Thank you. More

Hybrids Derrick in service is amazing he jumped in and called me after my car was towed in just to see what the circumstances were and he was a huge help Derrick in service is amazing he jumped in and called me after my car was towed in just to see what the circumstances were and he was a huge help More

Service was aweome! Shuttle not so great Toyota has always had pretty good service. The prices are definitely comparable to other local mechanics. I brought my 2010 Corolla in for an airbag Toyota has always had pretty good service. The prices are definitely comparable to other local mechanics. I brought my 2010 Corolla in for an airbag recall along with a tire rotation. Since I bought the tires at Toyota the whole service was free. The inspection they perform pointed out that one of the brake lights were out and the cabin air filter was dirty. I changed those on my own after, but it was nice that they brought it up because i'm not sure how long it would have taken me to notice that the brake light was out. The shuttle was a bit behind, I put a name in at 8:08 and didn't get a call until 8:44. I'm a bit surprised they don't have some sort of GPS tracking on the car. Then they could at least inform you of the current location of the vehicle and possibly how many more drop offs, this would make it easier to decide right away if you want to wait for the shuttle or not. After about 10 minutes of waiting I decided to just call a friend instead of waiting without any ETA of when a shuttle would be ready. I didn't remove any stars because the shuttle just seems like an extra perk. However, if you are going to offer it I think the communication between the shuttles and the customers should be a bit more open. More

Quick and Painless Hassle free. Dropped off my Tacoma first thing in the morning, told them what was going on and within an hour they called me telling what the problem Hassle free. Dropped off my Tacoma first thing in the morning, told them what was going on and within an hour they called me telling what the problem was and offered to tighten up a few other issues. I said go for it and they finished up an hour earlier then they quoted! Truck runs like new again!!! Conor Egan rocks! More

Great folks Knowledgeable staff. On time as promised. Clean facility. They tell you what exactly needs to be done. No gimmicks at all. Will definitely come back. Knowledgeable staff. On time as promised. Clean facility. They tell you what exactly needs to be done. No gimmicks at all. Will definitely come back. More