Roseville Toyota - Service Center

Their customer service today was horrible. I was asked by the representative if I was would be waiting for my car and I confirmed that I would be waiting in the lobby. I received a called from I was asked by the representative if I was would be waiting for my car and I confirmed that I would be waiting in the lobby. I received a called from a weird number at about 7:45am, and then another 40 mins went by and I asked if my car was ready by another representative and he replied with “it’s been ready “. I got there at 6:40am with a 7am appointment and did not leave until 8:40am. No one attempted to come find me, even though I was maybe 10 feet away sitting down and no other curtesy call was made. This is extremely frustrating and I didn’t get an apology or some type of “sorry, I should have called you again or sorry for the inconvenience”. Even worse was that my original representative came back and was doing nothing but sitting down and relaxing. It was even busy! More

I was told what my car needed to be serviced on and they gave me a time that it would be ready and sure enough it was ready on time great service I enjoyed the visit gave me a time that it would be ready and sure enough it was ready on time great service I enjoyed the visit More

I actually enjoy taking my Rav 4 to Roseville Toyota for general maintenance. Cory and his team are terrific. Cory always keeps me informed as to the status of vehicle. Also Cole Anderson, service manager general maintenance. Cory and his team are terrific. Cory always keeps me informed as to the status of vehicle. Also Cole Anderson, service manager, always greets me to see how I am doing. It’s a good experience. More

Had our Tacoma serviced again and yet again have not been disappointed with either the vehicle service or the customer service. I always work with Austin and have found her to be easy to work with and very h disappointed with either the vehicle service or the customer service. I always work with Austin and have found her to be easy to work with and very helpful and honest. I've never felt pressured to do any additional work/service. More

Fast and efficient job with no surprises. .. Awesome and Thanks! Give them a try and see. .. Awesome and Thanks! Give them a try and see. More

Great service dept. The staff is very friendly and knowledgeable. Get you in/out quickly The staff is very friendly and knowledgeable. Get you in/out quickly More

Excellent customer service. Everyone I was in contact with with friendly, helpful and professional. Very pleasant experience. Made my day. Everyone I was in contact with with friendly, helpful and professional. Very pleasant experience. Made my day. More

Was Great help I was told by someone else that I wouldn’t Qualify another man said wait one minute I know someone that will and introduced me to sawan and by the end I had truck thank sawan Qualify another man said wait one minute I know someone that will and introduced me to sawan and by the end I had truck thank sawan More

Usually a good experience. Had my 4runner serviced at this dealership for many years . Always good service and polite employees . Had my 4runner serviced at this dealership for many years . Always good service and polite employees . More

They focus on the satisfaction of the customer and also listen the needs of customers listen the needs of customers More