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Roseville Toyota - Service Center

Roseville, CA

4.3
2,152 Reviews

2,152 Reviews of Roseville Toyota - Service Center

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September 05, 2022

Cory in the service department is my regular go to guy, and he’s awesome! I drive for a living, so my car goes in for service quite often. Couldn’t ask for a better service department! More

by cmc162u
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory Lunsford
Sep 06, 2022 -

Roseville Toyota responded

We truly appreciate the 5-star review! It's our goal to keep your vehicle running smooth and efficient. Safe travels from Roseville Toyota!

September 02, 2022

Brought Toyota Tacoma PU in for oil & filter, and transmission fluid change. Next day had a puddle of transmission fluid on floor of garage. Turns out to be a bad gasket on drain plug. Too bad they d More

by lbridgman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Schumacher
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2022 -

Roseville Toyota responded

Hello, I’m sorry to hear about your gasket and drain plug. It is our goal to make sure your vehicle is safe and road-ready after every service appointment. Please reach out to me at the number below so we can make things right, thank you. Cole Anderson 916-527-6211 Service Director

September 02, 2022

Sam was efficient and smiled frequently. He was attentive. Everyone was efficient. I got in and out in a reasonable amount of time. More

by rhonda01403
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel
Sep 02, 2022 -

Roseville Toyota responded

We're thrilled to hear your visit was timely and efficient! Thanks for the five stars and we hope to see you back at Roseville Toyota soon!

August 24, 2022

Waited almost 3 hours at dealership and then told wrong part ordered. Sam from Service Dept handed me free oil change certificate which was appreciated. Been waiting since September 2021 for Part. Once Col More

by rosevillealice68
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam from Service Dept, Cole Anderson
Aug 30, 2022 -

Roseville Toyota responded

Hello, thanks for leaving us feedback. I’m sorry your part order is taking longer than expected, but our service team is working diligently to get it to you. Feel free to reach out to me anytime at the number below, thank you. Cole Anderson 916-527-6211 Service Director

August 22, 2022

Overall check in , service and pick up went well. The only issue was I was quoted the incorrect cost for the oil change Peyton did help by applying a dealer coupon and got the price down but still h More

by DSd.att.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peyton provided excellent service to get my car repaired and back
Sep 02, 2022 -

Roseville Toyota responded

Hello, thank you for your review. We’re glad to hear your service and pick up went smoothly but also want to apologize for the level of communication regarding the oil change quote. I’d like the opportunity to discuss your experience in more detail. Please give me a call at the number below when convenient, thank you. Cole Anderson 916-527-6211 Service Director

August 19, 2022

Sam Vegas was excellent Very patient with me A wonderful adviser The best I have ever had actually!!!!!!’n More

by Judy100
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel tire expert
Aug 25, 2022 -

Roseville Toyota responded

Judy, thank you for your great review and for trusting us with your vehicle. Nothing pleases us more here at Roseville Toyota than reading about the wonderful experience you had working with our Service Team. Please let us know if we can be of any further assistance.

August 17, 2022

Service representative Kyle Shumacher is an excellent representative, his service is very helpful and great! More

by 65blewis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2022 -

65blewis responded

I just cannot express my appreciation for having Kyle Schumacher as my servicr representative whenever I have my car service there, he takes the time to explain things, and always keeps you up-to-date on the service being done. Much Thank you for his services as an excellent customer service representative!

Aug 18, 2022 -

Roseville Toyota responded

Thank you for trusting us with your vehicle and choosing Roseville Toyota. We appreciate your perfect star review, and our Service Team will always be here to assist you with any future needs.

August 14, 2022

Shane our service writer was very helpful and very knowledgeable his professionalism is top notch. More

by tfoletta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cole Anderson, Shane Oneill
Aug 15, 2022 -

Roseville Toyota responded

Thank you for giving us at Roseville Toyota 5 stars. We're so glad to learn that your encounter with our Service Team was so helpful and professional. We greatly appreciate you choosing our dealership for your vehicle services. We are here for you if you need further assistance.

August 13, 2022

Mr Chris Martinez of Roseville toyota service department gives a very good customer service. Explain everything and listen to your needs . And is also very helpful. More

by bernardo_noe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Roseville Toyota responded

Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon!

August 12, 2022

The service was as everyone’s. There were no problems with the service and I am satisfied with the result More

by jeffdavis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elmer
Aug 13, 2022 -

Roseville Toyota responded

Jeff, thank you for your five-star review. It was our pleasure to provide a positive dealership experience. Our Service Team will always be here at Roseville Toyota to assist with any future needs.

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