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Roseville Toyota - Service Center

Roseville, CA

4.3
2,155 Reviews

2,155 Reviews of Roseville Toyota - Service Center

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April 02, 2025

Unless you have a warranty no charge please do not go in . This is the the the most criminal repair center out there, they are trying to charge my wife over $6200 to replace a torque converter on a Toyota F More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Wenham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Roseville Toyota responded

Kevin, it's concerning to hear about your experience with the repair center. We strive for transparency and fairness in our pricing, so this feedback is important to us. Please reach out directly if you'd like to discuss this further or explore any other options we might have available for you. Thank you. Mike Ortiz - Service Manager - mikeo@rosevilletoyota.com

March 29, 2025

Typically good customer service and reasonable value, especially for a large dealership. Perhaps slightly overpriced compared to smaller mechanic. More

by Jon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Lunsford
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Roseville Toyota responded

Jon, thank you for sharing your feedback! We're glad to hear that you've had a positive experience with our customer service at Roseville Toyota. We appreciate your input and will take it into consideration as we strive to offer the best value possible.

February 03, 2025

Siempre amables muy buen servicio y ambiente limpio y personal atento lo recomiendo para un servicio o en compra de algún carro More

by bautista.jesus91
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Lunsford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Roseville Toyota responded

Gracias por compartir tu experiencia positiva con Roseville Toyota. Nos alegra saber que disfrutaste del servicio y el ambiente limpio, ¡esperamos verte de nuevo pronto!

December 16, 2024

Michael Nelson and toyota keep sending me unwanted emails with no way to unsubscribe. They obviously got a bad email address but do not check to see if it's a valid customer email before they start s More

by Unhappy customer
Recommend Dealer
No
Employees Worked With
Michael Nelson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2024 -

Roseville Toyota responded

We apologize for the inconvenience caused by these unwanted emails. We take your feedback seriously and will ensure that this issue is addressed promptly to prevent further occurrences. Please reach out so we can assist you in resolving this matter directly. Thank you. Mike Ortiz - Service Manager - mikeo@rosevilletoyota.com

December 12, 2024

Great service department. They provided excellent service and gave me a VERY realistic estimate on how long it would take to service my car. More

by bubbascar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Lunsford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Roseville Toyota responded

We're glad to hear that our service department at Roseville Toyota provided you with excellent service and a realistic time estimate. Thank you for choosing us, and we look forward to assisting you again in the future!

December 07, 2024

I appreciate the efficiency, the service and the communication this dealership provides every time my car has been serviced. More

by empalomba
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Roseville Toyota responded

Thank you for sharing your positive experience with Roseville Toyota! We're delighted to know that our efficiency, service, and communication have consistently met your expectations. We look forward to serving you again in the future!

November 07, 2024

It has great advisors, competent techs, good environment, and provide good service. That's why I go there. More

by Katherisak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omid
Nov 11, 2024 -

Roseville Toyota responded

Thank you for the five-star review. We are very happy to have provided you with such a positive experience. We sincerely value your business and look forward to your next visit. Best Regards, Michael Ortiz Service Manager

November 06, 2024

My car was bought there in 2013. They answer all questions you bring to them. More

by rlmediati
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Roseville Toyota responded

Thank you! Chris and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Roseville Toyota. Best Regards, Michael Ortiz Service Manager

November 03, 2024

Always had great service. I have a concern about my warranty. have paperwork that shows I bought a 7 year warranty but my advisor says I only have a 5 year warranty and it expi More

by kwkinz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omid
Nov 05, 2024 -

Roseville Toyota responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Michael Ortiz Service Manager

Nov 06, 2024 -

kwkinz responded

Who do I see at dealership to discuss warranty?

October 31, 2024

Our Service Advisor Mr. Samuel Vega has been and was again outstanding during our last service. Mr. Vega is always knowledgeable and professional. Please thank Mr. Vega for More

by FMGERVACIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Vega
Oct 31, 2024 -

Roseville Toyota responded

We're delighted to hear that Samuel provided outstanding service during your visit at Roseville Toyota! We'll be sure to pass along your appreciation and kind words. Thank you for choosing us!

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