Roseville Toyota

Biggest waste of my time. These people had me waiting 3 weeks for a Camry XSE to come in, which is fine except for the fact that they failed to even return my calls. I’ve had to call 3 times over the cours weeks for a Camry XSE to come in, which is fine except for the fact that they failed to even return my calls. I’ve had to call 3 times over the course of 2 days just to get an update and figure out a time I can come in for an appointment. Every time they said they would call me back, but I never received any calls back from them. I’ve spoken to Dan, Ryan, and Reggie. All of these men have failed to answer or return my phone calls. I wasted 3 weeks that I could’ve gone elsewhere to find a car thanks to these men. This lack of respect for their customers is why I’ve decided to go through another Toyota dealership. I hope others have a better experience at the Roseville Toyota. More

everyone was very welcoming, nice and polite. we didn’t have to spend all day there, car was ready to go after all the paperwork was finalized. great experience! have to spend all day there, car was ready to go after all the paperwork was finalized. great experience! More

Ali had Excellent customer service, he was willing to go above & beyond to make sure I left with a smile & the right vehicle for me. above & beyond to make sure I left with a smile & the right vehicle for me. More

Good experience. Only negative, I did not appreciate that they did not explain hidden fees in the beginning and just skipped over them as if they were part of the tax titles and document fees which were abou they did not explain hidden fees in the beginning and just skipped over them as if they were part of the tax titles and document fees which were about $4400.00 for add ons we wouldn't have purchased. More

Amazing. Go see Jacob. He will work out good deal and price. He even took the extra step and help me return my rental. I told him exactly what I wanted and we didn't waste time told him how bad of an exp price. He even took the extra step and help me return my rental. I told him exactly what I wanted and we didn't waste time told him how bad of an experience I had buying my first car. I didn't have time to waste. He's not pushy either and trust me I was super picky. Very respectful. It was 103 degrees outside and he didn't let it bother his personality and business skills. I wil definitely be coming back to them and referring people to him specifically. He is a great asset to the company. More

Great service. Explained everything to us. Everyone very friendly and helpful. Price a little high but service rep gave a little discount so that helped. friendly and helpful. Price a little high but service rep gave a little discount so that helped. More

Tried to purchase the vehicle using my insurance purchase program but roseville doesn't allow online discounts. Barry worked with me to get a reasonable price but still not as low as expected program but roseville doesn't allow online discounts. Barry worked with me to get a reasonable price but still not as low as expected More

Hello,I unfortunately didn't have the best experience. I Hello, I unfortunately didn't have the best experience. I was treated unfairly (racial profiling) with the staff who check you out for your car from Hello, I unfortunately didn't have the best experience. I was treated unfairly (racial profiling) with the staff who check you out for your car from service/parts. I am a black woman and there were two clients ahead of me who weren't black. I also was not acknowledged by the lady working the kiosk for checking out. I also received my car last when I was ahead of another customer. When my car arrived I was asked to show my paper confirming the number (in order to receive my car). If the young lady was following protocol by confirming that is totally fine but the issue is, the other two clients were not asked e same questions. They were confronted with the words "is this your car, is the camry for you" . I then asked that same lady (who didn't help me) "is that protocal for you guys to confirm the numbers/paperwork etc.?" She replied " oh yes we have to ask everyone because there were incidents where other people (relatives) drove off with their uncles car etc. (she was referencing an incident). I then replied " how come the other to clients who got their car prior to me were not asked those questions?" She then replied " oh uhh I its because I thought he looked familiar I seen his face", but she did this with both customers. She then goes on apologizing and said they are supposed to. I felt uncomfortable and felt I was being racially profiled by your staff. I was a bit bothered that I ended up having to give my money away to an establishment who treats minorities this way. I won't be returning unfortunately due to this experience as well. I know it may not seem like "a big deal" but this it is something that us minorities have to sadly face on a daily basis throughout this nation. They should be told they need to follow protocol and follow that accordingly to all races and treating everyone fair, otherwise it is going to hurt the business/loss of customers. More

Nobody took the time to show me how the features of the truck work, so I am guessing and using the instruction manual the best I can. A little to many emotions on the sales side in my opinion causing them truck work, so I am guessing and using the instruction manual the best I can. A little to many emotions on the sales side in my opinion causing them to be a bit over the top and pushy. I understand the stresses of the job so I can sympothize, still irratating though. Like the truck good product. More

I was pleased with the service they provided! Great fast I was pleased with the service they provided! Great fast and easy service! My advisor was Micheal North he’s very polite and funny! Highly recommend I was pleased with the service they provided! Great fast and easy service! My advisor was Micheal North he’s very polite and funny! Highly recommend More