Roseville Toyota

This is how I was treated at roseville toyota, and yes I blame myself too, but I did'nt need to be treated this way from the sales people.just watch out for this place all they care about is selling you a c blame myself too, but I did'nt need to be treated this way from the sales people.just watch out for this place all they care about is selling you a car then when they do they don't have nothing to do with you.and howard will try to sell you things for your car that you dont want even after you tell him no several times.and he will waste your time also. On sunday at 1pm I went to roseville toyota. looking to buy a new tuck but not rushing into it.when we sat down to talk about the the price and financing first thing I asked was how long it will take to see If I am approved for the 0%. the salesman told me about a couple of minutes. I said are you sure because I will need to take my diabetic medication soon.which I left at home.he told me it would be quick.I told him all I wanted to know was if I would qualify for the 0% and how much they would give me on my truck for a trade in.he keep pushing to take a test drive in a truck that I did not even want to buy. I kept telling him I dont want to drive it cause I know how it drives cause I already own one but he would not let up.It has now been over an hour and still no answer on the financing which he told me it would be a couple of minutes.then comes out the sale manager who added more pressure on me by getting me to buy a truck I did not want. it has been over 3 hours now and still no word on the financing and I had already told the salesman and the manager that I would need to go home and take my diabetic medication because I was feeling week and getting a headache and feeling sick.I did have my coworker there with me who witnessed all of this.they had asked for my truck keys within the first hour I was there.I had asked for my keys so I can have my coworker take me home and take my medication.they ignore my request and kept my keys.and moved my truck some were else and locked it with out me knowing about it.we have not even made an agreement on my truck for a trade in. It has been over 4 hours and I feel that my blood sugar is getting low and I don't feel like I have the capacity to make a sound decision.I believe they took advantage of my condition.I ended up signing the documents under distress because I was feeling very week and had a big headache and I told them several times I was not feeling good and that I had a headache. they keep saying we are almost done after many hours later.If I would have had my truck keys I would have had my co-worker take me home so I can take my medications but I could not do that since the salesman had my keys and did not want to give them to me just so he can make a sale.with regards to how I am feeling.they took total advantage of my sickness and something needs to be done about it. these sales people are very calloused.Like i said before I had asked for my truck keys so I can go home and take my medications and they did not seem to be concerned about me taking my medications. because they kept telling me we are almost done but we were not. I did not get out of the dealership until after 10:30pm.looking back at what happened at the dealership I believe they knew what they were doing. trying to wear me down knowing I needed my medication and they have my truck keys so I could not go anywhere. If they really cared about my well being and my health they would have giving me my keys so I can get my medications. but I guess it's more important to sell a car than a person's health. this all happened on 7-17-11 More

Jeannine is the best service advisor I have ever had! Because of the special care and attention she gives to my family, we make sure to go to her when any of our cars need service. She is very welcoming Because of the special care and attention she gives to my family, we make sure to go to her when any of our cars need service. She is very welcoming and goes above and beyond what I would expect from any service advisor, especially from a dealership that is as busy as Roseville Toyota. I visited the service center twice last month and both times, Jeannine did an excellent job of informing me about what needed to be done and how long the service would take. I would highly recommend her to anyone. More

express lube is one of the best around we have been to davis and vacaville dealerships for service and oil they have no ideal whats going on you guys got us in and out in less than 30 min so we could get davis and vacaville dealerships for service and oil they have no ideal whats going on you guys got us in and out in less than 30 min so we could get on the road for a family emercey down south thanks More

Ever since I have worked with Jeannine McElroy at Roseville Toyota I have felt that the customer service has been nothing but excellent. Jeannine is very professional, efficient and proactive about m Roseville Toyota I have felt that the customer service has been nothing but excellent. Jeannine is very professional, efficient and proactive about my car's service needs. I feel that the work is done is excellent and that there is no extra work being done that doesn't need to be done. If every service representative were like her, going in for car repairs would be a non-stressful experience because you would know that only the work that was needed would be done and you would not be taken for a ride about additional repairs and parts you don't need. It's nice to have that peace of mind. It's also nice that she is a woman because I can talk to her person to person and avoid all the "I'm the man and I know more about cars than you do" attitude that I often get when I deal with male service personnel. More

Jeannine has done a Fantastic Job at servicing my car! She is one of the reasons I return to this dealership! I have recommended friends to get their cars serviced and to ask for Jeannine. I have also rec She is one of the reasons I return to this dealership! I have recommended friends to get their cars serviced and to ask for Jeannine. I have also recommended they see her if they want to buy an new car! More

Jeannine Mcelroy provided me with excellent customer service above and beyond my expectations. I have had my car serviced from you before with no complaints, but she was exceptional. Jeannine made sur service above and beyond my expectations. I have had my car serviced from you before with no complaints, but she was exceptional. Jeannine made sure that my needs were met (she provided great and speedy service), explained concisely the needs of my car, and special incentives (tires price match with free rotation/brake inspection) that i was unaware of. More

We use this dealership for many years but last four years it was great pleasure to work with Jeannine McElroy. She is very professional, knowledgeable, kind, and attentive. We always get the best service for it was great pleasure to work with Jeannine McElroy. She is very professional, knowledgeable, kind, and attentive. We always get the best service for our cars. Actually Jeannine is doing more then regular customer as we are would expect from any auto service. More

This was a great car buying experience-low pressure; Mac McAllister was a wonderful salesman with whom to work. We felt like we were given excellent information and the pricing was reasonable and fair. Ther McAllister was a wonderful salesman with whom to work. We felt like we were given excellent information and the pricing was reasonable and fair. There was no game playing-an overall great experience. We would use this dealership again and recommend it to others. More

I had an excellent buying experience at Roseville Toyota Scion. I initially dealt with Nelson Pudandelion on the phone since I live about 2 hours away. Once we agreed on the vehicle price, I made the drive Scion. I initially dealt with Nelson Pudandelion on the phone since I live about 2 hours away. Once we agreed on the vehicle price, I made the drive in. Nelson was honest, friendly and professional. The buying process was pleasant and the dealership was a nice place to be. I would definitely buy another vehicle from Nelson and Roseville Toyota/Scion. I really enjoy my new car! More

Wow! I am blown away by the service and care I received; at first from Jeannine, then Cole helping me get my engine problems covered by the 60K warranty even though I was 545 miles over... Randy, Cole, Jean at first from Jeannine, then Cole helping me get my engine problems covered by the 60K warranty even though I was 545 miles over... Randy, Cole, Jeannine and the rest are why I'm a Toyota client for life. I had a Ford, and just after 60K the tranny went out and they wouldn't help me out. you all made it happen for me with Toyota. I have already told several people, and I'll tell everyone I see during the holdiay season and beyond how amazing Rosevill Toyota Service is. On behalf of my family, I truly thank you. Erik Carlson More