
Roseville Toyota
Roseville, CA
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 8:00 AM - 9:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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We found a truck we were interested in online and requested a price quote. The quote was emailed to us and was followed by an email from Richard. We decided to go look at the truck since the price requested a price quote. The quote was emailed to us and was followed by an email from Richard. We decided to go look at the truck since the price was right and it looked like a nice truck. After meeting with Richard and looking at the truck, we decided to take it for a test drive. The truck was listed at $11,998, but was in excellent condition with low miles. I asked why it was so cheap and if something was wrong with it and Richard just responded that since they're a Toyota dealer, they try to move the Dodge trucks off the lot quickly. About 2 hours into the process and after paperwork was being filled out, we were informed that the online price and the price they had emailed to us was incorrect and the best they could do was $14,988! Richard talked to several people and they weren't willing to budge on the price because of what they paid for it. Richard was pleasant to work with and I'm not sure he had any say in the pricing. An interesting note on this: I had brought the email with us and had showed it to him before we even test drove the vehicle. We decided against the truck and after leaving the dealership, I decided to call back and talk to the sales manager, Charles, to see if he could offer any help. After calling twice, I was able to talk to him. When I explained the situation, his response was, "well, people make mistakes and it happens in every industry." He didn't offer a solution, to help or even look into it. When I told him what truck it was, he actually laughed at me, saying I should've known that a 2008 truck with that low of miles wouldn't be priced at $11,988! I've been a sales manager for years and would never treat any of my customers that way. Offering a solution or at least saying you'll look into it is part of being a manager and being in customer service. I completely understand that mistakes can be made, but it's how you correct them that matters. I have other friends who have gone to this dealership as well and have had problems and complaints. I would strongly suggest people to think twice before going to this dealership. The funny thing is, we found the exact same truck (same year and features), with less miles for the incorrect price it was listed for online! More
Our initial visit to the dealership was right out of the car sales textbook. One salesman (Brent) greeted us, we took a couple of test drives, and when we didn't immediately commit to buying, he excused hi car sales textbook. One salesman (Brent) greeted us, we took a couple of test drives, and when we didn't immediately commit to buying, he excused himself and came back with another salesman (Rozzi)...this is a classic dealership scenario...I believe it's known as the "turnover" system. Brent then asked us what he had done wrong that we didn't want to buy either car, saying he didn't want to get in trouble with his manager. The old guilt trip ploy. Rozzi started right in with his pitch. My wife asked if the car we were interested in came in a pearl paint job. He said the one we were looking at was pearl (it wasn't). He also tried the guilt trip ploy, and when I said we were looking at other makes of car (Hyundai), he started bad-mouthing them, saying they weren't quality, why were we bothering to look at them, we shouldn't be comparing apples and oranges, etc. We asked how much we could get for our trade-in...he went and got still another person who took all the information on our vehicle and said he'd call us by 5 pm without fail. He didn't. When we got home, I went online and looked around the Roseville Toyota website, and asked for some additional info through a link on one of their "Internet Specials." David Feiss called me within 10 minutes. I told him about the other guy not calling us with a trade-in price. He took the info right then while I was on the phone, and gave me a value with a $500 spread. I asked if he could hold the car for us (it was a particular color my wife wanted), and he said no problem, he could hold it for 24 hours, no deposit or anything. When we got to the dealership the next day, he was at a sales meeting, so we worked with his partner, Nelson Pu. No high pressure, no guilt trips, he just gave us the straightforward information we asked for, told us what our options were, and committed to taking our trade-in at the middle of the price range Dave had told me earlier...which is how much I expected to get. Buying the car actually became fun after we started working with Nelson. To find him, go to the Roseville Toyota website...click New Vehicles or Pre-Owned, then click Internet Sales Department. More
If you want to get played, disrespected, mistreated, and throw some money away go to Roseville Toyota! Yaaaaaaaaaaay They are the best! My family purchased a car and within 2 months the car has been in the throw some money away go to Roseville Toyota! Yaaaaaaaaaaay They are the best! My family purchased a car and within 2 months the car has been in the shop 6 times.... [is that normal???] No matter how many trips we make there to complain we "can't" speak to a general manager and our problem is never resolved; only bandaged enough to pacify us. Before the papers were signed everyone was nice, ease to get in contact with, offering popcorn, etc. But once the papers are signed, you are treated like a red-headed stepchild. We are unhappy and we wish our experience went differently. More
My first impression of Roseville Toyota was with Richard My first impression of Roseville Toyota was with Richard Blackburn. He was extraordinarily helpful, professional, and truly symbolized the meaning My first impression of Roseville Toyota was with Richard Blackburn. He was extraordinarily helpful, professional, and truly symbolized the meaning of an Honest Businessman. While closing my deal with Richard, I again was pleased to meet his Customer Relations Manager John Roth. Again Mr. Roth like Richard, epitomized those qualities that every consumer looks for in a Car Sales Representative, yet rarely experiences. At the connclusion of the sale, I was again impressed with the superior efficiency and professionalism of Anthony Kailany and Sean Lyons. Both gentlemen continued to receive and then pass on the torch of excellence in customer service. If I were ever inclined to become a member of a New Car Sales Team, I would be extremely lucky to aspire to such a high level of quality and distinction, while attempting to follow this consistent and incredible example of how to "Do it Right.". Most Sincerely, Steven W. Reppond More
I was very impressed by this dealership! The application process was absolutely painless, Nelson made sure of that! He was very quick in getting all the paperwork done, submitting it & getting back to me. process was absolutely painless, Nelson made sure of that! He was very quick in getting all the paperwork done, submitting it & getting back to me. When I got to the dealership to finalize my paperwork & pick up my new car, Nelson met me there even though he was off! Talk about great customer service! The whole car buying experience took me about 2 hours... That was just awesome!!! Thank you Nelson! And Mike H. our finance guy was very personable & made me feel like he had my best interests at heart! I certainly do recommend them to anyone looking to buy their next car! More
I feel compelled to write a review after our awesome experience at Roseville Toyota. We were greeted by Joshua Joseph the car salesman, who was helpful, honest, and just a joy to be around. Tony Kala experience at Roseville Toyota. We were greeted by Joshua Joseph the car salesman, who was helpful, honest, and just a joy to be around. Tony Kalami and Ron were in the finance department and I really felt like they had our best interest at heart. Tony was awesome with our 3 year old which made the experience a little less stressful. I wish I could remember everyone's name that we met there that day. Joshua even called us to see how we were enjoying our car and if we had any questions. This dealership is the best of the best, and I have been to many car dealers. We bought a beautiful Toyota Camry with the best warranty money can buy, and still got an amazing deal. I will buy every one of my cars there from now on, and will continue to rave about these guys to everyone I know. Way to go Roseville Toyota! You guys trump every car dealer in the auto-mall and car max by far. More
We visited Roseville Toyota to look at used Tundras, and to entertain the possibility of trading in our current Toyota Tacoma. We knew we could sell our truck as private party, and could get the current Kel to entertain the possibility of trading in our current Toyota Tacoma. We knew we could sell our truck as private party, and could get the current Kelly Blue Book value for it ($12,000). When we saw a used Tundra on the used lot, the salesman had asked about Tacoma for a possible trade-in, and had even mentioned that Tacoma's hold their value, and that it will sell quick. We really liked the Tundra we saw, so we went into the showroom to see what they would offer us for our Tacoma. We expected to be low balled, especially when trading in a vehicle, so we were expecting them to offer us 6-$7000. The salesman asked us for our keys so he could look at the mileage, vin #, and overall interior condition of our truck. Once he came back and offered us $3900 for our truck (YES $3900!) we were a bit insulted, and were no longer interested in a trade-in option. Before we knew it, we looked outside and the used car sales manager was in our truck, and driving it off the lot! We had never been introduced to the used car sales manager (Lance Duarte), let alone did he or the salesman ask if it was okay that they "test drive" our vehicle, or see if we needed anything from our vehicle (my purse, and work computers were inside the car). We understood that if we were seriously considering trading in our truck, then of course the dealership needs to test drive our vehicle. That wasn't the problem. The problem was that after they insulted us by offering $3900 for our Tacoma, they then took the liberty to take the keys, and drive it off the lot without our permission. We were very upset and immediately wanted to leave. The sales manager brought our car back. When we explained that it wasn't appropriate for him to take our truck off the lot without asking us first, his response was "You gave me the keys." We had never been introduced to the sales manager, nor did he introduce himself. After we left the lot, we received a phone call from the sales manager. When we told him why we were frustrated, not only did he NOT apologize, he continued to defend his actions and blame us for giving them the keys. With that being said, we will not be returning to this dealership, nor will we recommend this dealership to anyone. Too bad, because the initial salesman was great (Chris, I believe, is a recent hire), and we were not only considering trading in for a new vehicle, but looking at the possibility of purchasing another Toyota vehicle as well. More
I live in SoCal and had been looking for a 2011 Tacoma X-Runner. There were none - zero, zip, nada X-Runners in SoCal but Roseville actually had a selection of them. I was reluctant to travel 400+ miles X-Runner. There were none - zero, zip, nada X-Runners in SoCal but Roseville actually had a selection of them. I was reluctant to travel 400+ miles to shop for a new Toyota at a dealer I knew nothing about, but that was where the trucks were. I initially contacted John Roth, who introduced me to Dan Wermuth. Dan was superb in demonstrating the truck and assisting me in all phases of purchasing the X-Runner. Dan knew as much (or more) as I did about the X-Runner, and I had been driving my own old one since 2006! It only took a few minutes to agree on a price, and the deal was done in another hour. Kelly Myers, one of Roseville's Customer Service Representatives did a great job explaining the operational details of the truck and even found me a couple of sandwiches and sodas to take with me on the long drive home. The F&I guy was easy to work with too! I'd rented a car to drive to Roseville with hopes of striking a deal, and Dan patiently accompanied me to the AVIS office to drop the rental and bring me back to Roseville Toyota - what a nice guy! I can't express how lucky I was to be able to buy the truck through Roseville, as I know many dealers don't operate with the integrity and professionalism of Roseville. Although it would be unlikely anyone I know in SoCal would go to Roseville Toyota to purchase a car, but if you are in the market for a new car or truck check them out and ask for Dan. Dick K. More
It was a pleasure to do business with Nelson P. from Roseville Toyota Scion. He was very professional and friendly which made the whole car buying experience fast and easy. We were so happy upon the pur Roseville Toyota Scion. He was very professional and friendly which made the whole car buying experience fast and easy. We were so happy upon the purchase of our new car, that we came back to Nelson months later for a second car. Everyone at Roseville Toyota Scion was great! More
Have filed case in BBB for dishonesty, fraud and misinformation. Do not buy vehicle from this dealer. The price you agreed upon will never match on your agreement. They try their best to make you fo misinformation. Do not buy vehicle from this dealer. The price you agreed upon will never match on your agreement. They try their best to make you fool. More