Roseville Toyota

TOTALLY UNPROFESSIONAL - RUN AWAY AS FAST AS YOU CAN TOTALLY UNPROFESSIONAL - RUN AWAY AS FAST AS YOU CAN We went in to purchase a land cruiser. They said they could match the written quote we had TOTALLY UNPROFESSIONAL - RUN AWAY AS FAST AS YOU CAN We went in to purchase a land cruiser. They said they could match the written quote we had from another dealer which was $200 dollars over dealer invoice. Quote "it is not worth losing a customer to sourthern california over the price." Before arriving we had already sent them the exact quote from the other dealership. Three dealers in LA were already bidding for our business. This dealership was condescending. One would think when both buyers have credit rating over 800 with income in the top 2% of all Americans the car dealership would act in some professional manner. Instead they wasted 2 hours of my time. You can rest assured that I am now sending them a bill for my time at my normal billable rate per hour. Roseville Toyota uses sleezy used car lot salesman tactics. Makes me really wonder if they did this just because we are female or if they act so badly to all of their customers. They wasted my time showing me how to get monthly payments down by extending the months to pay it over when all I wanted was the cost of the car out the door. I did not need their help with the financing. I guess that the sales staff must have flunked math class because no matter how you divide it out the final cost of the car is still based on the initial cost of the car out the door. They never moved from MSRP. They also advertise a military discount. This promotion is running on a sign on their showroom floor . I had submitted my request in advance to USAA and knew exactly what the Toyota dealers in Northern and Southern california were supposed to quote for this military discount as well as for the few extra options for this car. It seems their support at this dealership for our military is all lipservice. If you want a new car call David Sanchez at 714-522-6144. He is the Internet sales manager at Power Toyota in Buean Park and he will give you the best deal available. Buena Park was no hassle, no haggle policy. They even threw in the accessories I wanted at no extra cost and matched the USAA financing rate. Basically for the 6 hour drive I saved $7000 More

I went in to purchase a new Camry...Long story short, the dropped the price from 28500 to 23511, still 1K off from what I offered. Wasted 3 hours of time and would not return my registration for my trade in dropped the price from 28500 to 23511, still 1K off from what I offered. Wasted 3 hours of time and would not return my registration for my trade in so I could leave. Called 2 days later to see if they would accept my intial offer, they said they can't and since my sales rep was not there he told me to come the next day and he would do his best to get them to lower it a little more. Went in and would not even accept the fact they had offered me the 23511 out the door. They wasted a total of 5 hrs of my time, did not honor there offers and were VERY pushy and would not return my registration. The only reason I gave them a 3 for Cust Service and friendliness is because the very first sales rep, Dominique, I worked with tried to get me the deal and was nice. More

We visited this dealership to buy a new Sienna. With lots of discussions we agreed on a price with 0% APR as advertised by Toyota. When we signed the sale deed, FI guy spent all time in selling the warrantie of discussions we agreed on a price with 0% APR as advertised by Toyota. When we signed the sale deed, FI guy spent all time in selling the warranties and insurance and no explanation for the sale deed figures. Already exhausted, we assumed all was as per the discussion and signed all. After returning home, we reviewed everything and were shocked and horrified to find that we were charged 5+% APR which escalated price by $5000 over 5 years payment duration. We went back the next day to get this fixed, waited for 2 hours and then were sent back as FI guys were busy. We came the next day and with their GMs intervention, things were sorted out. After a couple of days we realized the warranties were not needed for us and went for another visit to cancel that. Waited for 1 hour and then again we were told to come after some time even though it was mere 5 minutes job to sign on a paper for cancellation. The whole buying experience was horrific to say the least and needless to say that when we thought of buying the second car, this dealership was out of our list and we had a very pleasant experience from another Toyota dealer who were honest and genuine with their words and pricing. More

This is the second time I purchased a vehicle from Mr. Scarborough. He gave me a good price, both times, and was friendly and "real". He spent an incredible amount of time with me and my daughter (for w Scarborough. He gave me a good price, both times, and was friendly and "real". He spent an incredible amount of time with me and my daughter (for whom this latest purchase was) and was personable and right there the whole time. I would wholeheartedly recommend him! More

We found a truck we were interested in online and requested a price quote. The quote was emailed to us and was followed by an email from Richard. We decided to go look at the truck since the price requested a price quote. The quote was emailed to us and was followed by an email from Richard. We decided to go look at the truck since the price was right and it looked like a nice truck. After meeting with Richard and looking at the truck, we decided to take it for a test drive. The truck was listed at $11,998, but was in excellent condition with low miles. I asked why it was so cheap and if something was wrong with it and Richard just responded that since they're a Toyota dealer, they try to move the Dodge trucks off the lot quickly. About 2 hours into the process and after paperwork was being filled out, we were informed that the online price and the price they had emailed to us was incorrect and the best they could do was $14,988! Richard talked to several people and they weren't willing to budge on the price because of what they paid for it. Richard was pleasant to work with and I'm not sure he had any say in the pricing. An interesting note on this: I had brought the email with us and had showed it to him before we even test drove the vehicle. We decided against the truck and after leaving the dealership, I decided to call back and talk to the sales manager, Charles, to see if he could offer any help. After calling twice, I was able to talk to him. When I explained the situation, his response was, "well, people make mistakes and it happens in every industry." He didn't offer a solution, to help or even look into it. When I told him what truck it was, he actually laughed at me, saying I should've known that a 2008 truck with that low of miles wouldn't be priced at $11,988! I've been a sales manager for years and would never treat any of my customers that way. Offering a solution or at least saying you'll look into it is part of being a manager and being in customer service. I completely understand that mistakes can be made, but it's how you correct them that matters. I have other friends who have gone to this dealership as well and have had problems and complaints. I would strongly suggest people to think twice before going to this dealership. The funny thing is, we found the exact same truck (same year and features), with less miles for the incorrect price it was listed for online! More