Roseville Toyota

I visited the Roseville Toyota dealership on 5-28-2013 to look at Prius models for purchase. I purchased a new 2008 Prius from Roseville Toyota previously. Prior to arrival, I had multiple email exchange look at Prius models for purchase. I purchased a new 2008 Prius from Roseville Toyota previously. Prior to arrival, I had multiple email exchanges with seller Brittania Petersen, since I live 125 miles away. I wanted to make sure advertised models were still available. I communicated with Ms. Petersen about the availability of the two Prius Two and one Prius Three on special, and she confirmed that the dealership still had the sale vehicles as late as Sunday evening. I was unable to travel to the dealership on Monday, but communicated again with Ms. Petersen late that day and said I would be at the dealership on Tuesday. I recognize it was my mistake to not confirm again availability of vehicles, but I incorrectly assumed Ms. Petersen would let me know if they were not available, especially since my communication with Ms. Petersen (both email and phone conversations) involved inquiries about availability of the advertised vehicles. The email string to which she last responded on Tuesday afternoon (1:19 pm) had made this clear. Upon arrival at the dealership I waited 10 minutes for Ms. Petersen to come out to tell me she was with another client and introduced me to another sales representative who would serve me. The salesman immediately started discussing other vehicles as he walked me into the lot, because he said it had been a very busy weekend. He repeated that he'd help get me in a vehicle as close to the sale price "as possible." I affirmed I wanted to start with the vehicles on special. The salesman appeared to have no idea of the sale price, because after I insisted I wanted to see the vehicles on special, we headed back inside the dealership so he could look up the vehicles and their price. I don’t understand why he didn’t start with this. But supposedly one remained, which by the way was NOT the color of either of the two models Ms. Petersen said were on sale in the Prius Two category. We walked the sales lot to the likely places the vehicle might be and then walked entirely around the sales lot. The salesman then said it must be in their other lot "across the street." After walking some more to find a key to a vehicle to drive across the street, we secured a key and vehicle and drove to this other lot--which was actually 3/4 mile away. The salesman then proceeded to drive around trying to get a car to respond to the alarm button of the supposed sale vehicle. Ridiculous. After the unsuccessful search and return to the dealership headquarters, I said I was leaving and asked the salesman to call me when the car was found. I said I was off to another dealership to look at another model. I never heard back from Roseville Toyota. No apology, nothing. I guess they were busy trying find their lost car. I now wonder if it ever existed. The irony: I wanted to view the specials against other vehicles with more options. But if we couldn't even find the specials, or, perhaps more to the point, I couldn't get a straight answer, they weren't going to get my business. More

TOTALLY UNPROFESSIONAL - RUN AWAY AS FAST AS YOU CAN TOTALLY UNPROFESSIONAL - RUN AWAY AS FAST AS YOU CAN We went in to purchase a land cruiser. They said they could match the written quote we had TOTALLY UNPROFESSIONAL - RUN AWAY AS FAST AS YOU CAN We went in to purchase a land cruiser. They said they could match the written quote we had from another dealer which was $200 dollars over dealer invoice. Quote "it is not worth losing a customer to sourthern california over the price." Before arriving we had already sent them the exact quote from the other dealership. Three dealers in LA were already bidding for our business. This dealership was condescending. One would think when both buyers have credit rating over 800 with income in the top 2% of all Americans the car dealership would act in some professional manner. Instead they wasted 2 hours of my time. You can rest assured that I am now sending them a bill for my time at my normal billable rate per hour. Roseville Toyota uses sleezy used car lot salesman tactics. Makes me really wonder if they did this just because we are female or if they act so badly to all of their customers. They wasted my time showing me how to get monthly payments down by extending the months to pay it over when all I wanted was the cost of the car out the door. I did not need their help with the financing. I guess that the sales staff must have flunked math class because no matter how you divide it out the final cost of the car is still based on the initial cost of the car out the door. They never moved from MSRP. They also advertise a military discount. This promotion is running on a sign on their showroom floor . I had submitted my request in advance to USAA and knew exactly what the Toyota dealers in Northern and Southern california were supposed to quote for this military discount as well as for the few extra options for this car. It seems their support at this dealership for our military is all lipservice. If you want a new car call David Sanchez at 714-522-6144. He is the Internet sales manager at Power Toyota in Buean Park and he will give you the best deal available. Buena Park was no hassle, no haggle policy. They even threw in the accessories I wanted at no extra cost and matched the USAA financing rate. Basically for the 6 hour drive I saved $7000 More

I went in to purchase a new Camry...Long story short, the dropped the price from 28500 to 23511, still 1K off from what I offered. Wasted 3 hours of time and would not return my registration for my trade in dropped the price from 28500 to 23511, still 1K off from what I offered. Wasted 3 hours of time and would not return my registration for my trade in so I could leave. Called 2 days later to see if they would accept my intial offer, they said they can't and since my sales rep was not there he told me to come the next day and he would do his best to get them to lower it a little more. Went in and would not even accept the fact they had offered me the 23511 out the door. They wasted a total of 5 hrs of my time, did not honor there offers and were VERY pushy and would not return my registration. The only reason I gave them a 3 for Cust Service and friendliness is because the very first sales rep, Dominique, I worked with tried to get me the deal and was nice. More

We visited this dealership to buy a new Sienna. With lots of discussions we agreed on a price with 0% APR as advertised by Toyota. When we signed the sale deed, FI guy spent all time in selling the warrantie of discussions we agreed on a price with 0% APR as advertised by Toyota. When we signed the sale deed, FI guy spent all time in selling the warranties and insurance and no explanation for the sale deed figures. Already exhausted, we assumed all was as per the discussion and signed all. After returning home, we reviewed everything and were shocked and horrified to find that we were charged 5+% APR which escalated price by $5000 over 5 years payment duration. We went back the next day to get this fixed, waited for 2 hours and then were sent back as FI guys were busy. We came the next day and with their GMs intervention, things were sorted out. After a couple of days we realized the warranties were not needed for us and went for another visit to cancel that. Waited for 1 hour and then again we were told to come after some time even though it was mere 5 minutes job to sign on a paper for cancellation. The whole buying experience was horrific to say the least and needless to say that when we thought of buying the second car, this dealership was out of our list and we had a very pleasant experience from another Toyota dealer who were honest and genuine with their words and pricing. More

This is the second time I purchased a vehicle from Mr. Scarborough. He gave me a good price, both times, and was friendly and "real". He spent an incredible amount of time with me and my daughter (for w Scarborough. He gave me a good price, both times, and was friendly and "real". He spent an incredible amount of time with me and my daughter (for whom this latest purchase was) and was personable and right there the whole time. I would wholeheartedly recommend him! More