Roseville Toyota

Our initial visit to the dealership was right out of the car sales textbook. One salesman (Brent) greeted us, we took a couple of test drives, and when we didn't immediately commit to buying, he excused hi car sales textbook. One salesman (Brent) greeted us, we took a couple of test drives, and when we didn't immediately commit to buying, he excused himself and came back with another salesman (Rozzi)...this is a classic dealership scenario...I believe it's known as the "turnover" system. Brent then asked us what he had done wrong that we didn't want to buy either car, saying he didn't want to get in trouble with his manager. The old guilt trip ploy. Rozzi started right in with his pitch. My wife asked if the car we were interested in came in a pearl paint job. He said the one we were looking at was pearl (it wasn't). He also tried the guilt trip ploy, and when I said we were looking at other makes of car (Hyundai), he started bad-mouthing them, saying they weren't quality, why were we bothering to look at them, we shouldn't be comparing apples and oranges, etc. We asked how much we could get for our trade-in...he went and got still another person who took all the information on our vehicle and said he'd call us by 5 pm without fail. He didn't. When we got home, I went online and looked around the Roseville Toyota website, and asked for some additional info through a link on one of their "Internet Specials." David Feiss called me within 10 minutes. I told him about the other guy not calling us with a trade-in price. He took the info right then while I was on the phone, and gave me a value with a $500 spread. I asked if he could hold the car for us (it was a particular color my wife wanted), and he said no problem, he could hold it for 24 hours, no deposit or anything. When we got to the dealership the next day, he was at a sales meeting, so we worked with his partner, Nelson Pu. No high pressure, no guilt trips, he just gave us the straightforward information we asked for, told us what our options were, and committed to taking our trade-in at the middle of the price range Dave had told me earlier...which is how much I expected to get. Buying the car actually became fun after we started working with Nelson. To find him, go to the Roseville Toyota website...click New Vehicles or Pre-Owned, then click Internet Sales Department. More

If you want to get played, disrespected, mistreated, and throw some money away go to Roseville Toyota! Yaaaaaaaaaaay They are the best! My family purchased a car and within 2 months the car has been in the throw some money away go to Roseville Toyota! Yaaaaaaaaaaay They are the best! My family purchased a car and within 2 months the car has been in the shop 6 times.... [is that normal???] No matter how many trips we make there to complain we "can't" speak to a general manager and our problem is never resolved; only bandaged enough to pacify us. Before the papers were signed everyone was nice, ease to get in contact with, offering popcorn, etc. But once the papers are signed, you are treated like a red-headed stepchild. We are unhappy and we wish our experience went differently. More

My first impression of Roseville Toyota was with Richard My first impression of Roseville Toyota was with Richard Blackburn. He was extraordinarily helpful, professional, and truly symbolized the meaning My first impression of Roseville Toyota was with Richard Blackburn. He was extraordinarily helpful, professional, and truly symbolized the meaning of an Honest Businessman. While closing my deal with Richard, I again was pleased to meet his Customer Relations Manager John Roth. Again Mr. Roth like Richard, epitomized those qualities that every consumer looks for in a Car Sales Representative, yet rarely experiences. At the connclusion of the sale, I was again impressed with the superior efficiency and professionalism of Anthony Kailany and Sean Lyons. Both gentlemen continued to receive and then pass on the torch of excellence in customer service. If I were ever inclined to become a member of a New Car Sales Team, I would be extremely lucky to aspire to such a high level of quality and distinction, while attempting to follow this consistent and incredible example of how to "Do it Right.". Most Sincerely, Steven W. Reppond More

I was very impressed by this dealership! The application process was absolutely painless, Nelson made sure of that! He was very quick in getting all the paperwork done, submitting it & getting back to me. process was absolutely painless, Nelson made sure of that! He was very quick in getting all the paperwork done, submitting it & getting back to me. When I got to the dealership to finalize my paperwork & pick up my new car, Nelson met me there even though he was off! Talk about great customer service! The whole car buying experience took me about 2 hours... That was just awesome!!! Thank you Nelson! And Mike H. our finance guy was very personable & made me feel like he had my best interests at heart! I certainly do recommend them to anyone looking to buy their next car! More

I feel compelled to write a review after our awesome experience at Roseville Toyota. We were greeted by Joshua Joseph the car salesman, who was helpful, honest, and just a joy to be around. Tony Kala experience at Roseville Toyota. We were greeted by Joshua Joseph the car salesman, who was helpful, honest, and just a joy to be around. Tony Kalami and Ron were in the finance department and I really felt like they had our best interest at heart. Tony was awesome with our 3 year old which made the experience a little less stressful. I wish I could remember everyone's name that we met there that day. Joshua even called us to see how we were enjoying our car and if we had any questions. This dealership is the best of the best, and I have been to many car dealers. We bought a beautiful Toyota Camry with the best warranty money can buy, and still got an amazing deal. I will buy every one of my cars there from now on, and will continue to rave about these guys to everyone I know. Way to go Roseville Toyota! You guys trump every car dealer in the auto-mall and car max by far. More

We visited Roseville Toyota to look at used Tundras, and to entertain the possibility of trading in our current Toyota Tacoma. We knew we could sell our truck as private party, and could get the current Kel to entertain the possibility of trading in our current Toyota Tacoma. We knew we could sell our truck as private party, and could get the current Kelly Blue Book value for it ($12,000). When we saw a used Tundra on the used lot, the salesman had asked about Tacoma for a possible trade-in, and had even mentioned that Tacoma's hold their value, and that it will sell quick. We really liked the Tundra we saw, so we went into the showroom to see what they would offer us for our Tacoma. We expected to be low balled, especially when trading in a vehicle, so we were expecting them to offer us 6-$7000. The salesman asked us for our keys so he could look at the mileage, vin #, and overall interior condition of our truck. Once he came back and offered us $3900 for our truck (YES $3900!) we were a bit insulted, and were no longer interested in a trade-in option. Before we knew it, we looked outside and the used car sales manager was in our truck, and driving it off the lot! We had never been introduced to the used car sales manager (Lance Duarte), let alone did he or the salesman ask if it was okay that they "test drive" our vehicle, or see if we needed anything from our vehicle (my purse, and work computers were inside the car). We understood that if we were seriously considering trading in our truck, then of course the dealership needs to test drive our vehicle. That wasn't the problem. The problem was that after they insulted us by offering $3900 for our Tacoma, they then took the liberty to take the keys, and drive it off the lot without our permission. We were very upset and immediately wanted to leave. The sales manager brought our car back. When we explained that it wasn't appropriate for him to take our truck off the lot without asking us first, his response was "You gave me the keys." We had never been introduced to the sales manager, nor did he introduce himself. After we left the lot, we received a phone call from the sales manager. When we told him why we were frustrated, not only did he NOT apologize, he continued to defend his actions and blame us for giving them the keys. With that being said, we will not be returning to this dealership, nor will we recommend this dealership to anyone. Too bad, because the initial salesman was great (Chris, I believe, is a recent hire), and we were not only considering trading in for a new vehicle, but looking at the possibility of purchasing another Toyota vehicle as well. More

I live in SoCal and had been looking for a 2011 Tacoma X-Runner. There were none - zero, zip, nada X-Runners in SoCal but Roseville actually had a selection of them. I was reluctant to travel 400+ miles X-Runner. There were none - zero, zip, nada X-Runners in SoCal but Roseville actually had a selection of them. I was reluctant to travel 400+ miles to shop for a new Toyota at a dealer I knew nothing about, but that was where the trucks were. I initially contacted John Roth, who introduced me to Dan Wermuth. Dan was superb in demonstrating the truck and assisting me in all phases of purchasing the X-Runner. Dan knew as much (or more) as I did about the X-Runner, and I had been driving my own old one since 2006! It only took a few minutes to agree on a price, and the deal was done in another hour. Kelly Myers, one of Roseville's Customer Service Representatives did a great job explaining the operational details of the truck and even found me a couple of sandwiches and sodas to take with me on the long drive home. The F&I guy was easy to work with too! I'd rented a car to drive to Roseville with hopes of striking a deal, and Dan patiently accompanied me to the AVIS office to drop the rental and bring me back to Roseville Toyota - what a nice guy! I can't express how lucky I was to be able to buy the truck through Roseville, as I know many dealers don't operate with the integrity and professionalism of Roseville. Although it would be unlikely anyone I know in SoCal would go to Roseville Toyota to purchase a car, but if you are in the market for a new car or truck check them out and ask for Dan. Dick K. More

It was a pleasure to do business with Nelson P. from Roseville Toyota Scion. He was very professional and friendly which made the whole car buying experience fast and easy. We were so happy upon the pur Roseville Toyota Scion. He was very professional and friendly which made the whole car buying experience fast and easy. We were so happy upon the purchase of our new car, that we came back to Nelson months later for a second car. Everyone at Roseville Toyota Scion was great! More

This is how I was treated at roseville toyota, and yes I blame myself too, but I did'nt need to be treated this way from the sales people.just watch out for this place all they care about is selling you a c blame myself too, but I did'nt need to be treated this way from the sales people.just watch out for this place all they care about is selling you a car then when they do they don't have nothing to do with you.and howard will try to sell you things for your car that you dont want even after you tell him no several times.and he will waste your time also. On sunday at 1pm I went to roseville toyota. looking to buy a new tuck but not rushing into it.when we sat down to talk about the the price and financing first thing I asked was how long it will take to see If I am approved for the 0%. the salesman told me about a couple of minutes. I said are you sure because I will need to take my diabetic medication soon.which I left at home.he told me it would be quick.I told him all I wanted to know was if I would qualify for the 0% and how much they would give me on my truck for a trade in.he keep pushing to take a test drive in a truck that I did not even want to buy. I kept telling him I dont want to drive it cause I know how it drives cause I already own one but he would not let up.It has now been over an hour and still no answer on the financing which he told me it would be a couple of minutes.then comes out the sale manager who added more pressure on me by getting me to buy a truck I did not want. it has been over 3 hours now and still no word on the financing and I had already told the salesman and the manager that I would need to go home and take my diabetic medication because I was feeling week and getting a headache and feeling sick.I did have my coworker there with me who witnessed all of this.they had asked for my truck keys within the first hour I was there.I had asked for my keys so I can have my coworker take me home and take my medication.they ignore my request and kept my keys.and moved my truck some were else and locked it with out me knowing about it.we have not even made an agreement on my truck for a trade in. It has been over 4 hours and I feel that my blood sugar is getting low and I don't feel like I have the capacity to make a sound decision.I believe they took advantage of my condition.I ended up signing the documents under distress because I was feeling very week and had a big headache and I told them several times I was not feeling good and that I had a headache. they keep saying we are almost done after many hours later.If I would have had my truck keys I would have had my co-worker take me home so I can take my medications but I could not do that since the salesman had my keys and did not want to give them to me just so he can make a sale.with regards to how I am feeling.they took total advantage of my sickness and something needs to be done about it. these sales people are very calloused.Like i said before I had asked for my truck keys so I can go home and take my medications and they did not seem to be concerned about me taking my medications. because they kept telling me we are almost done but we were not. I did not get out of the dealership until after 10:30pm.looking back at what happened at the dealership I believe they knew what they were doing. trying to wear me down knowing I needed my medication and they have my truck keys so I could not go anywhere. If they really cared about my well being and my health they would have giving me my keys so I can get my medications. but I guess it's more important to sell a car than a person's health. this all happened on 7-17-11 More