Roseville Toyota

We are from elk grove and saw an ad about a new corolla for 14K. My wife called and asked if it is still available. This ROBERT DE VENECIA said it is. He booked us to come and we did. He asked my wife to c for 14K. My wife called and asked if it is still available. This ROBERT DE VENECIA said it is. He booked us to come and we did. He asked my wife to call before we leave our place. We did and another guy named RAY confirmed it is still available. So off we went and when we arrived, they paged this ROBERT DE VENECIA and he never even came to see us. AND KNOW WHAT, THE CAR THAT WE CAME FOR WAS ALREADY SOLD! I do not understand why they would make us come all the way from Elk Grove to Roseville telling us that it is available when it is not. Are they hoping to sell us something else or this ad is a total fake trying to lure buyers? We did but a similar Corolla but from another guy...so far the nicest salesperson we met since we started buying cars. His name is RYAN, sorry, I can t remember his last name, but he is tall and has a goatee. He stayed with us throughout and entertained us while we nego with the price with his manager. He finally got it for us for the price we wanted. We give RYAN 5 STARS...but to you ROBERT DE VENECIA, hope you never sell another car... Will probably give them a 5 when I buy a new car again and I buy it from Ryan... More

Spoke to Barry on the phone who said " yeah, come on, we sold the one advertised but we wiill find a one in the same range and do whatever we can to match the advertisement. Turns out we spent 2 on, we sold the one advertised but we wiill find a one in the same range and do whatever we can to match the advertisement. Turns out we spent 2 hours looking for a rav4 when he Could have just checked inventory. I had specifically told him, if you have the car in stock, I will come. Turns put they never had any and just wanted me to come in so they could swoop down like vultures. Barry never showed his face, some jerk, Tim then offers me a car 2000 dollars more than what I wanted. I bought a new car from Maita Toyota and it was a 3000 upgraded car. Never ever will go back to Roseville Toyota. Very rude. Extremely shady business. More

The most professional, friendly, helpful sales, parts and service dept staff working for Roseville Toyota/Scion. This is our 4th Toyota vehicle purchase since 2004... Starting in 2004, a new Corolla S, in 05 service dept staff working for Roseville Toyota/Scion. This is our 4th Toyota vehicle purchase since 2004... Starting in 2004, a new Corolla S, in 05 a new Avalon Limited, and a new 06 Highlander that were all originally purchased at Vallejo Toyota where we lived. Since our move to Sun City Lincoln Hills 3 years ago, we have been more than satisfied customers using Roseville Toyota Service and Parts dept. And now we have a new 2012 Scion/IQ that we absolutely love! Roseville Toyota/Scion excels where other fail. I recently sold my 05 Avalon thinking my wife and I will be just fine with only the 06 Highlander. Well I was wrong...We never were able to put both vehicles in the garage at the same time because of exercise equipment and workshop space... So if I wanted to garage two vehicles the new vehicle would have to be mighty small in comparison. Fortunately a very personable salesman by the name of 'MO' started working with us for a few days showing different cars to decide on. Mo then smartly suggested the 2012 Scion IQ! After test driving this vehicle with Fleet Manager Richard and researching and reviewing the IQ, I fell in love with this diminutive car and found the measurements would fit perfectly in one of our garage slots. Now definite Kudos’s has to go to Linh Nguyen who has an absolutely great personality for auto sales. He was extremely helpful, courteous, informative, did I say helpful? And expert at his craft regarding sealing the deal which included finding a much lower interest rate, based on our good credit score. Linh also sold us on a few optional upgrades that I was not going to initially purchase. I am so glad I listened to his advice regarding the upgrades...My new IQ is perfect now, and I couldn't be happier...On to the parts department...Kudos'; to Jim Powell and Joe Brazil for excellent customer service skills and being total professionals behind the counter...They always make it a pleasure ordering parts... And that is saying a lot! Always GREAT customer service from all the service department staff too!...Chris...Tony...Heath and many, many others including the hardworking receptionists, billing clerks at the front desk in parts and service, and last but not least... John Roth... (Toyota's Certified Sales Manager) what a gentleman! My wife Ingrid and I met John for the first time this morning over at Scion's showroom area. Mr. Roth assisted us with a trouble shooting problem we were experiencing regarding mating our cell phones with the Scion IQ Bluetooth system. He also imparted to us some vital vehicle operation knowledge specific to the IQ that really explained certain functions that I was somewhat unaware of. We both appreciated the time he took without showing any reluctance on his part to assist us. Job well done! Well... Sorry I was so long winded...But I felt our appreciation of great service from ALL concerned at Roseville Toyota Scion should not go untold. Sincerely, Mark Berto More

Our initial visit to the dealership was right out of the car sales textbook. One salesman (Brent) greeted us, we took a couple of test drives, and when we didn't immediately commit to buying, he excused hi car sales textbook. One salesman (Brent) greeted us, we took a couple of test drives, and when we didn't immediately commit to buying, he excused himself and came back with another salesman (Rozzi)...this is a classic dealership scenario...I believe it's known as the "turnover" system. Brent then asked us what he had done wrong that we didn't want to buy either car, saying he didn't want to get in trouble with his manager. The old guilt trip ploy. Rozzi started right in with his pitch. My wife asked if the car we were interested in came in a pearl paint job. He said the one we were looking at was pearl (it wasn't). He also tried the guilt trip ploy, and when I said we were looking at other makes of car (Hyundai), he started bad-mouthing them, saying they weren't quality, why were we bothering to look at them, we shouldn't be comparing apples and oranges, etc. We asked how much we could get for our trade-in...he went and got still another person who took all the information on our vehicle and said he'd call us by 5 pm without fail. He didn't. When we got home, I went online and looked around the Roseville Toyota website, and asked for some additional info through a link on one of their "Internet Specials." David Feiss called me within 10 minutes. I told him about the other guy not calling us with a trade-in price. He took the info right then while I was on the phone, and gave me a value with a $500 spread. I asked if he could hold the car for us (it was a particular color my wife wanted), and he said no problem, he could hold it for 24 hours, no deposit or anything. When we got to the dealership the next day, he was at a sales meeting, so we worked with his partner, Nelson Pu. No high pressure, no guilt trips, he just gave us the straightforward information we asked for, told us what our options were, and committed to taking our trade-in at the middle of the price range Dave had told me earlier...which is how much I expected to get. Buying the car actually became fun after we started working with Nelson. To find him, go to the Roseville Toyota website...click New Vehicles or Pre-Owned, then click Internet Sales Department. More

If you want to get played, disrespected, mistreated, and throw some money away go to Roseville Toyota! Yaaaaaaaaaaay They are the best! My family purchased a car and within 2 months the car has been in the throw some money away go to Roseville Toyota! Yaaaaaaaaaaay They are the best! My family purchased a car and within 2 months the car has been in the shop 6 times.... [is that normal???] No matter how many trips we make there to complain we "can't" speak to a general manager and our problem is never resolved; only bandaged enough to pacify us. Before the papers were signed everyone was nice, ease to get in contact with, offering popcorn, etc. But once the papers are signed, you are treated like a red-headed stepchild. We are unhappy and we wish our experience went differently. More

My first impression of Roseville Toyota was with Richard My first impression of Roseville Toyota was with Richard Blackburn. He was extraordinarily helpful, professional, and truly symbolized the meaning My first impression of Roseville Toyota was with Richard Blackburn. He was extraordinarily helpful, professional, and truly symbolized the meaning of an Honest Businessman. While closing my deal with Richard, I again was pleased to meet his Customer Relations Manager John Roth. Again Mr. Roth like Richard, epitomized those qualities that every consumer looks for in a Car Sales Representative, yet rarely experiences. At the connclusion of the sale, I was again impressed with the superior efficiency and professionalism of Anthony Kailany and Sean Lyons. Both gentlemen continued to receive and then pass on the torch of excellence in customer service. If I were ever inclined to become a member of a New Car Sales Team, I would be extremely lucky to aspire to such a high level of quality and distinction, while attempting to follow this consistent and incredible example of how to "Do it Right.". Most Sincerely, Steven W. Reppond More

I was very impressed by this dealership! The application process was absolutely painless, Nelson made sure of that! He was very quick in getting all the paperwork done, submitting it & getting back to me. process was absolutely painless, Nelson made sure of that! He was very quick in getting all the paperwork done, submitting it & getting back to me. When I got to the dealership to finalize my paperwork & pick up my new car, Nelson met me there even though he was off! Talk about great customer service! The whole car buying experience took me about 2 hours... That was just awesome!!! Thank you Nelson! And Mike H. our finance guy was very personable & made me feel like he had my best interests at heart! I certainly do recommend them to anyone looking to buy their next car! More

I feel compelled to write a review after our awesome experience at Roseville Toyota. We were greeted by Joshua Joseph the car salesman, who was helpful, honest, and just a joy to be around. Tony Kala experience at Roseville Toyota. We were greeted by Joshua Joseph the car salesman, who was helpful, honest, and just a joy to be around. Tony Kalami and Ron were in the finance department and I really felt like they had our best interest at heart. Tony was awesome with our 3 year old which made the experience a little less stressful. I wish I could remember everyone's name that we met there that day. Joshua even called us to see how we were enjoying our car and if we had any questions. This dealership is the best of the best, and I have been to many car dealers. We bought a beautiful Toyota Camry with the best warranty money can buy, and still got an amazing deal. I will buy every one of my cars there from now on, and will continue to rave about these guys to everyone I know. Way to go Roseville Toyota! You guys trump every car dealer in the auto-mall and car max by far. More

We visited Roseville Toyota to look at used Tundras, and to entertain the possibility of trading in our current Toyota Tacoma. We knew we could sell our truck as private party, and could get the current Kel to entertain the possibility of trading in our current Toyota Tacoma. We knew we could sell our truck as private party, and could get the current Kelly Blue Book value for it ($12,000). When we saw a used Tundra on the used lot, the salesman had asked about Tacoma for a possible trade-in, and had even mentioned that Tacoma's hold their value, and that it will sell quick. We really liked the Tundra we saw, so we went into the showroom to see what they would offer us for our Tacoma. We expected to be low balled, especially when trading in a vehicle, so we were expecting them to offer us 6-$7000. The salesman asked us for our keys so he could look at the mileage, vin #, and overall interior condition of our truck. Once he came back and offered us $3900 for our truck (YES $3900!) we were a bit insulted, and were no longer interested in a trade-in option. Before we knew it, we looked outside and the used car sales manager was in our truck, and driving it off the lot! We had never been introduced to the used car sales manager (Lance Duarte), let alone did he or the salesman ask if it was okay that they "test drive" our vehicle, or see if we needed anything from our vehicle (my purse, and work computers were inside the car). We understood that if we were seriously considering trading in our truck, then of course the dealership needs to test drive our vehicle. That wasn't the problem. The problem was that after they insulted us by offering $3900 for our Tacoma, they then took the liberty to take the keys, and drive it off the lot without our permission. We were very upset and immediately wanted to leave. The sales manager brought our car back. When we explained that it wasn't appropriate for him to take our truck off the lot without asking us first, his response was "You gave me the keys." We had never been introduced to the sales manager, nor did he introduce himself. After we left the lot, we received a phone call from the sales manager. When we told him why we were frustrated, not only did he NOT apologize, he continued to defend his actions and blame us for giving them the keys. With that being said, we will not be returning to this dealership, nor will we recommend this dealership to anyone. Too bad, because the initial salesman was great (Chris, I believe, is a recent hire), and we were not only considering trading in for a new vehicle, but looking at the possibility of purchasing another Toyota vehicle as well. More