Roseville Toyota

Went to this dealership after i got pre-approval letter qualification offers in the mail. Called them ( spoke to Andy Acevedo of special financing ) and inquired and was told that they acknowledge that le qualification offers in the mail. Called them ( spoke to Andy Acevedo of special financing ) and inquired and was told that they acknowledge that letter and asked about my job and credit score. I informed them ahead of time about my challenged credit 640 not once , not twice , more than 3x and made it clear i didn't want my credit run so many times. Andy said "Ok, you're fine, you should be ok." After about an hour, he came out of the office and said, let's go ahead and find your car. I said, " what? Am I approved, he nodded with a big smile and said yes. I asked "but what's the % rate", He clearly stated, " you got approved for a 0%". I said, " That's great but I wasn't really expecting 0 %" and he went on and explained about how special financial department works and that since he's selling a lot to customers, finance dept would grant it so he can bring more cust. in. ??? So we went around the lot, had my test drive that turned out to be the worst nightmare in my history of car purchase. You all know what happened next. I signed all the papers and brought the car home , as they took my otehr car as trade in. We had the chance to enjoy the vehicle for 11 days until finance dept. (Zack) called and gave me unacceptable options which we didn't take and so was told we had to return the car. I was so upset but was never rude.. He apologized ( sincerely I would assume ) but he wanted the car back like that same night which I didn't agree and explained it's unacceptable, I didn't have any clue at all??? All along i thought the deal has been finanlized now he's telling me no bank would finance it unless blah blah blah. I told him again how frustrating and upsetting it is and he said he understands, I hanged up the phone.... Thought about it overnight... researched and learned that it's not the first time it's happened to customers of this dealership.... learned about what they call " spot delivery". I just thought, ok, we'll just return the car, don't want anymore headache, we shouldn't have trusted them in the frisrt place but then again it hurts to think that they've taken advantage of you. So, I planned of returning the car the next day and just get myself a used car. Woke up with missed calls and VM's from tyhis dealership , one of which I returned and spoke to a guy from finance named " John " ( director./ head of fiannce I heard )- I wrote his name on my notebook just in case. We went over it again . My initial question was " what happened there?", I didn't have a clue that financing was still pending??" I was given the impression that it's been approved, and since i was signing papers w/ Toyota finance on it, I thought they finaced it. He explained and asked me " why there are 3 cars in the credit report?? " My reply : Well , they asked me that prior to purchase and I told them , one is being paid by a cousin and they didn't say it would be a problem. Then he asked , "you have a missed payment with Toyota", what was that all about, Again I said, they asked me that too prior to purchase and even asked me to write down the reason. He's starting to sound sarcastic and so I said. "" Well isn't that the reason why you ran the credit?? to check and see , if a deal is even possible??? I mean if you're doing it for a while, you could have already known??? ( at that time i had 9 notifications of credit check ). He replied " Well, what do you think?? Do you really think it is possisble to get financed w/ 3 cars??? . This made me more so upset that I was crying out of rage and said " Why do you sound like you're blaming me for even purchasing the car??? I should have read all the reviews about your dealership before I even went there. They are all true and I cannot believe it's happening to me. And you know what? you're are being rude. All I wanted to hear from you at least is that you sincerely apologize for what happened " He raised his voice and said " and now you are giving us accussations!!. I hanged up the phone, feeling so terrible. I asked my husband to go ahead and return the car. then I got a call from Robert , from sales dept. I believe, who offered to be our contact. He at least sincerely apologized for what happened and offered to be the POC. I asked if they will still buy the car that is in their possesion for 2 wks and they agreed. They faxed papers for us to sign , faxed it back. Gave them time to process, followed up after a week... pending... after another week... was told check has been ,mailed... after another week ( this week ) , I was told " Sorry , they'll have to wait until the title transfer is completed. Who wouldn't be angry at this time??? I checked TOyotafinancial website for that car we're selling about 2 wks ago, it showed that it's been paid. I e-mailed finance dept. , no reponse. Got hold of Robert , who again apologized and offered to help w/ the process and all. I 'm so mad for all the time, effort, we wasted on this ,, WE sure had some bad experiences w/ cust service and sales in the past but there's nothing worse than this. And this is the first time I am sharing an experience / review for other future customers' sake. Don't beleive in special financing w/ them. Or better, don't trust them at all. All you read here and other review sites are true. Go to a dealership with proven integrity ,, who would value and respect their customers all the way. . More

For the first, maybe second time in 5 yrs scheduling my Toyota Camry was actually stress free! He made it his #1 goal to have the job completed within the estimated time and did not pressure me to complete Toyota Camry was actually stress free! He made it his #1 goal to have the job completed within the estimated time and did not pressure me to complete the recommended services. Very professional, one of the best so far at Roseville Toyota! Thanks :-) More

H-O-R-R-I-B-L-E! My attempt to purchase a vehicle from H-O-R-R-I-B-L-E! My attempt to purchase a vehicle from Roseville Toyota was the WORST experience I have ever had buying a vehicle. I could go into H-O-R-R-I-B-L-E! My attempt to purchase a vehicle from Roseville Toyota was the WORST experience I have ever had buying a vehicle. I could go into detail of how the interaction transpired; but I will try to keep it brief. I hate leaving bad reviews of any kind (if you can’t say anything nice…), BUT the person I dealt with at this dealership was all kinds of bad. I didn’t ask him how long he has been in auto finance, but I will in the future. The “Special Finance” department’s physical location and decoration (or lack thereof) is a great indicator of what the company thinks of those particular types of customers. It basically a warehouse that is made up of three primary colors: grey, grey and greyer. The décor was a small thing compared to the shady, unethical and unprofessional manner I was treated. I completed the initial process online and submitting my personal information. I then sent electronically my documents ahead of time to ensure that if there were any issues, that would make the purchase not happen, I’d save myself the hassle of someone driving me 60 miles on a Sunday afternoon. The process started on a Thursday and my appointment was on a Sunday, plenty of time for anyone with a clue to know if something was a “go” or not. Suffices to say, I went to the appointment as planned on time with a family member. Went over the process, was shown a car not they type I wanted for $3,000 more than I wanted to spend, and then ended the appointment with the finance guy telling me a bold-face lie and no vehicle. That would have been bad enough, but two days later and 13 (yes - THIRTEEN) hard credit inquiries later, this guy would not return a phone call. I ultimately had to send him a sternly written email to get him to reply. Dear Roseville Toyota, As a matter of saving the universe from your less than above-board practices, might I suggest you divert some of those advertising funds, for publications that obviously are not your target audience, and invest in ethics and customer service training for your employees. On your website you promote your dealership as honest and straightforward, unfortunately I experienced neither. In the future I will return to companies that treat their customers with respect. Such as Folsom Lake Toyota and Kuni in Sacramento, where my household has purchased three vehicles collectively over the past 10 years. I will also encourage everyone else that I know who wants to buy a vehicle to do as well. A. King Sacramento, California More

We have purchased two cars from these folks and still get service done here. For the most part we have been pleased with the overall experience. However, I inquired about a used Infiniti they had on the l service done here. For the most part we have been pleased with the overall experience. However, I inquired about a used Infiniti they had on the lot (not an "ad vehicle"), but out of all the dealers we had contacted about various cars we might be interested in, this was the only one who would not come down on the price - at all. That was disappointing to me since we had been longtime customers. We ended up buying another Toyota a few days later from a different dealership. More

I visited the Roseville Toyota dealership on 5-28-2013 to look at Prius models for purchase. I purchased a new 2008 Prius from Roseville Toyota previously. Prior to arrival, I had multiple email exchange look at Prius models for purchase. I purchased a new 2008 Prius from Roseville Toyota previously. Prior to arrival, I had multiple email exchanges with seller Brittania Petersen, since I live 125 miles away. I wanted to make sure advertised models were still available. I communicated with Ms. Petersen about the availability of the two Prius Two and one Prius Three on special, and she confirmed that the dealership still had the sale vehicles as late as Sunday evening. I was unable to travel to the dealership on Monday, but communicated again with Ms. Petersen late that day and said I would be at the dealership on Tuesday. I recognize it was my mistake to not confirm again availability of vehicles, but I incorrectly assumed Ms. Petersen would let me know if they were not available, especially since my communication with Ms. Petersen (both email and phone conversations) involved inquiries about availability of the advertised vehicles. The email string to which she last responded on Tuesday afternoon (1:19 pm) had made this clear. Upon arrival at the dealership I waited 10 minutes for Ms. Petersen to come out to tell me she was with another client and introduced me to another sales representative who would serve me. The salesman immediately started discussing other vehicles as he walked me into the lot, because he said it had been a very busy weekend. He repeated that he'd help get me in a vehicle as close to the sale price "as possible." I affirmed I wanted to start with the vehicles on special. The salesman appeared to have no idea of the sale price, because after I insisted I wanted to see the vehicles on special, we headed back inside the dealership so he could look up the vehicles and their price. I don’t understand why he didn’t start with this. But supposedly one remained, which by the way was NOT the color of either of the two models Ms. Petersen said were on sale in the Prius Two category. We walked the sales lot to the likely places the vehicle might be and then walked entirely around the sales lot. The salesman then said it must be in their other lot "across the street." After walking some more to find a key to a vehicle to drive across the street, we secured a key and vehicle and drove to this other lot--which was actually 3/4 mile away. The salesman then proceeded to drive around trying to get a car to respond to the alarm button of the supposed sale vehicle. Ridiculous. After the unsuccessful search and return to the dealership headquarters, I said I was leaving and asked the salesman to call me when the car was found. I said I was off to another dealership to look at another model. I never heard back from Roseville Toyota. No apology, nothing. I guess they were busy trying find their lost car. I now wonder if it ever existed. The irony: I wanted to view the specials against other vehicles with more options. But if we couldn't even find the specials, or, perhaps more to the point, I couldn't get a straight answer, they weren't going to get my business. More

TOTALLY UNPROFESSIONAL - RUN AWAY AS FAST AS YOU CAN TOTALLY UNPROFESSIONAL - RUN AWAY AS FAST AS YOU CAN We went in to purchase a land cruiser. They said they could match the written quote we had TOTALLY UNPROFESSIONAL - RUN AWAY AS FAST AS YOU CAN We went in to purchase a land cruiser. They said they could match the written quote we had from another dealer which was $200 dollars over dealer invoice. Quote "it is not worth losing a customer to sourthern california over the price." Before arriving we had already sent them the exact quote from the other dealership. Three dealers in LA were already bidding for our business. This dealership was condescending. One would think when both buyers have credit rating over 800 with income in the top 2% of all Americans the car dealership would act in some professional manner. Instead they wasted 2 hours of my time. You can rest assured that I am now sending them a bill for my time at my normal billable rate per hour. Roseville Toyota uses sleezy used car lot salesman tactics. Makes me really wonder if they did this just because we are female or if they act so badly to all of their customers. They wasted my time showing me how to get monthly payments down by extending the months to pay it over when all I wanted was the cost of the car out the door. I did not need their help with the financing. I guess that the sales staff must have flunked math class because no matter how you divide it out the final cost of the car is still based on the initial cost of the car out the door. They never moved from MSRP. They also advertise a military discount. This promotion is running on a sign on their showroom floor . I had submitted my request in advance to USAA and knew exactly what the Toyota dealers in Northern and Southern california were supposed to quote for this military discount as well as for the few extra options for this car. It seems their support at this dealership for our military is all lipservice. If you want a new car call David Sanchez at 714-522-6144. He is the Internet sales manager at Power Toyota in Buean Park and he will give you the best deal available. Buena Park was no hassle, no haggle policy. They even threw in the accessories I wanted at no extra cost and matched the USAA financing rate. Basically for the 6 hour drive I saved $7000 More

I went in to purchase a new Camry...Long story short, the dropped the price from 28500 to 23511, still 1K off from what I offered. Wasted 3 hours of time and would not return my registration for my trade in dropped the price from 28500 to 23511, still 1K off from what I offered. Wasted 3 hours of time and would not return my registration for my trade in so I could leave. Called 2 days later to see if they would accept my intial offer, they said they can't and since my sales rep was not there he told me to come the next day and he would do his best to get them to lower it a little more. Went in and would not even accept the fact they had offered me the 23511 out the door. They wasted a total of 5 hrs of my time, did not honor there offers and were VERY pushy and would not return my registration. The only reason I gave them a 3 for Cust Service and friendliness is because the very first sales rep, Dominique, I worked with tried to get me the deal and was nice. More

We visited this dealership to buy a new Sienna. With lots of discussions we agreed on a price with 0% APR as advertised by Toyota. When we signed the sale deed, FI guy spent all time in selling the warrantie of discussions we agreed on a price with 0% APR as advertised by Toyota. When we signed the sale deed, FI guy spent all time in selling the warranties and insurance and no explanation for the sale deed figures. Already exhausted, we assumed all was as per the discussion and signed all. After returning home, we reviewed everything and were shocked and horrified to find that we were charged 5+% APR which escalated price by $5000 over 5 years payment duration. We went back the next day to get this fixed, waited for 2 hours and then were sent back as FI guys were busy. We came the next day and with their GMs intervention, things were sorted out. After a couple of days we realized the warranties were not needed for us and went for another visit to cancel that. Waited for 1 hour and then again we were told to come after some time even though it was mere 5 minutes job to sign on a paper for cancellation. The whole buying experience was horrific to say the least and needless to say that when we thought of buying the second car, this dealership was out of our list and we had a very pleasant experience from another Toyota dealer who were honest and genuine with their words and pricing. More

This is the second time I purchased a vehicle from Mr. Scarborough. He gave me a good price, both times, and was friendly and "real". He spent an incredible amount of time with me and my daughter (for w Scarborough. He gave me a good price, both times, and was friendly and "real". He spent an incredible amount of time with me and my daughter (for whom this latest purchase was) and was personable and right there the whole time. I would wholeheartedly recommend him! More