Roseville Toyota

Justin was friendly, knowledgeable, and treated me as if I were his sister. When we were looking at cars, he gauged the cars' reliability and practicality for a single woman, and discussed the pros and cons I were his sister. When we were looking at cars, he gauged the cars' reliability and practicality for a single woman, and discussed the pros and cons with me. I trusted his judgement and felt safe with my decision because of it. I have no regrets. My car not only fitted my needs and budget, it fit my personality. I'm extremely grateful to have had Justin as my sales representative. More

I am writing to let you know how much I appreciate the outstanding customer service that your employees Razwan Muhammad and Shane Oneill provided me. I called your dealership to get info about XD Scion 20 outstanding customer service that your employees Razwan Muhammad and Shane Oneill provided me. I called your dealership to get info about XD Scion 2008 recall, Razwan made apt for me and also made sure I've the right dealership address. Razwan was very attentive, helpful, very knowledgeable about your dealership's and seemed genuinely interested in helping me find items that met my needs rather than just being focused on making a quick conversation. Because of his effort, I was able to find exactly what I needed and I am very satisfied. I came down all the way from Live Oak to get service because of your employees. I want to request their manager to give them a good raise because I think they totally deserve one, they know how to bring a customer in. I will continue to visit your dealership in the future, as well as recommend it to others. Please let Razwan and Shane, know that I'm very thankful for their great serive. You have put together a great team that makes customers feel respected and valued. I look forward to working with your team again in the future. Regards, Rukhsana Rasheed More

Razwan was great! My husband and I couldn't have asked for a better person to deal with. He was friendly, informative, and best of all, we did not feel as though we were being forced to purchase so asked for a better person to deal with. He was friendly, informative, and best of all, we did not feel as though we were being forced to purchase something we did not want. It felt great not having to haggle! Razwan waited for us to arrive, despite the fact that he was already off for the night. He was very quick (which was very much appreciated since I am pregnant and have very little patience and stamina, especially since I had not eaten since lunch time) and walked us through all the paperwork within an hour or two. He explained what we were signing and answered any questions we may have had. I have been to many dealerships, even many Toyota dealership, but purchasing a car has never been as easy as it was with Razwan helping us. At prior dealership, I felt rushed, as if the salesman either did not want to help us or wanted to get us to sign the paperwork before we changed our minds. I even had one tell my mom, "you can tell your daughter wants the car, so why not just agree to this great deal?" Razwan was so different. He took his time with us and made us feel as though we were the most important people in the world at that time. We will definitely recommend him to our friends and we will definitely come back in a few years to purchase a Tundra for my husband. More

Excellent service from Razwan - friendly, patient and most importantly will get you a great deal! I was able to find the car of my choice. most importantly will get you a great deal! I was able to find the car of my choice. More

If you want to be disrespected and have your intelligence insulted, go ahead and negotiate with the arrogant and condescending, Howard Sweeney. Although tasked with closing the deal, leave it to Howard to te insulted, go ahead and negotiate with the arrogant and condescending, Howard Sweeney. Although tasked with closing the deal, leave it to Howard to terminate all negotiations and goodwill. Thank goodness for the free enterprise system. Intelligent consumers have choices and thanks to Howard he has helped keep the competition alive and well. Do yourself a favor. Shop anywhere but Roseville Toyota and you will be glad you did. More

My husband and I purchased a used 1999 Camry from Roseville Toyota in 2002. Our experience then was fine. We love this car but after 227,000k miles, it was time for another car. We went it in earl Roseville Toyota in 2002. Our experience then was fine. We love this car but after 227,000k miles, it was time for another car. We went it in early November and we were greeted by a friendly, younger male (don't know his name). After asking a few basic questions (horsepower, gas mileage) about the newer Camrys, he said she was going to get someone else with more experience and who was more knowledgeable about the cars. Not good that he didn't know himself but he was smart enough to get someone who could help us. We drove a Camry Hybrid with Chan. We liked him but I did not like the way the hybrid drove. After doing more internet research I decided that I would look at the Camry V6 and the Acura TL. I went back in early Dec. I asked for Chan but I was told he left to start his own business. I worked with Hamid who was a nice, friendly young man with 6 months experience at this dealership. He also told me he owned a 1997 CamryV6 and a 2012 CamryV6 so he had experience with the car I own and the car I wanted to test drive. We took a red Camry SE V6 out for a spin. I really did like the car but I was not ready to buy because I did not have my husband with me and I still wanted to test drive an Acura TL. He said we could just run the numbers so I could go back and let my husband know what our cost would be. He also said he would get some payment for bringing me inside so that would help him. I agreed. He had me fill out some paperwork but without my SS# so my credit would not be checked at this point. After waiting for about 20 minutes, Andy, a finance person came out. He verified the car I was looking at and asked me how my credit was. I told him it was "not that great". He spun away and disappeared for another 20 minutes or longer. He came back and set a paper down in front of me that showed me payments of $575/month over 60 months with $5000 down. This is on a car that was listed at $21,000. I am sure my eyes popped out of my head. I asked him what interest rate this was based on. He told me 15.99%. I told him we were approved at our credit union for 100% financing, $25,000 at 5.99% for a max of 72 months. He said, "well, it would have helped if I knew this before." I thought to myself, "you never asked". I told him the credit score I got from Equifax and he said he was sure he could beat or match our credit unions financing. I found him to be arrogant and rude. I went straight to Niello Acura where the experience there was wonderful. I ended up very happy with a certified 2010 Acura TL with 18,000 miles with a payment of $372/month over 72 months and $3000 down. I don't know what kind of math they are doing at Roseville Toyota but I can't imagine paying more than $200/month for a Camry! Also, I don't understand why the sales staff does not know the answers to simple questions about their cars. I understand not knowing all of specs on all of the used cars on their lot but they should at least know about the Toyotas. In fact, I asked Hamid what the gas mileage was on the V6 Camry. He told me it was 25/35. In reality it is more like 19/28. He should have known this if he owns the car! I would still consider buying another Toyota but not from Roseville Toyota. More

Came here a few months ago to get a car and they tried for hours to get me to buy a car I did not even want. I told the sales man several times the color I wanted and the options I wanted and every time h for hours to get me to buy a car I did not even want. I told the sales man several times the color I wanted and the options I wanted and every time he said he had one they would bring it up for me to see it was a different color or did have the options. I told him I would wait until he found the right car and then get it from him and he said there were none in California. I went home, got online, and found one at Modesto Toyota, bought it online for 3,500$ less and picked it up the next day. The car is perfect. I took it to Roseville Toyota for its first service and to have a button replaced that never worked and they kept the car the whole day and never fixed the button. The service guy said he would call when the car was done and I had to call him at 430 in the afternoon just to find out he did not even get it fixed, CRAP. So here it is a week later I have yet to get a call about the button being in. This is a Toyota there a millions out there how hard is it to get the button. This place sucks you will get a better deal on your car in Modesto and the people there were great. I am now trying to figure out if it is better to get my service done in Auburn instead of Roseville, If they are trying to get people to come here it not working!!! More

Went to this dealership after i got pre-approval letter qualification offers in the mail. Called them ( spoke to Andy Acevedo of special financing ) and inquired and was told that they acknowledge that le qualification offers in the mail. Called them ( spoke to Andy Acevedo of special financing ) and inquired and was told that they acknowledge that letter and asked about my job and credit score. I informed them ahead of time about my challenged credit 640 not once , not twice , more than 3x and made it clear i didn't want my credit run so many times. Andy said "Ok, you're fine, you should be ok." After about an hour, he came out of the office and said, let's go ahead and find your car. I said, " what? Am I approved, he nodded with a big smile and said yes. I asked "but what's the % rate", He clearly stated, " you got approved for a 0%". I said, " That's great but I wasn't really expecting 0 %" and he went on and explained about how special financial department works and that since he's selling a lot to customers, finance dept would grant it so he can bring more cust. in. ??? So we went around the lot, had my test drive that turned out to be the worst nightmare in my history of car purchase. You all know what happened next. I signed all the papers and brought the car home , as they took my otehr car as trade in. We had the chance to enjoy the vehicle for 11 days until finance dept. (Zack) called and gave me unacceptable options which we didn't take and so was told we had to return the car. I was so upset but was never rude.. He apologized ( sincerely I would assume ) but he wanted the car back like that same night which I didn't agree and explained it's unacceptable, I didn't have any clue at all??? All along i thought the deal has been finanlized now he's telling me no bank would finance it unless blah blah blah. I told him again how frustrating and upsetting it is and he said he understands, I hanged up the phone.... Thought about it overnight... researched and learned that it's not the first time it's happened to customers of this dealership.... learned about what they call " spot delivery". I just thought, ok, we'll just return the car, don't want anymore headache, we shouldn't have trusted them in the frisrt place but then again it hurts to think that they've taken advantage of you. So, I planned of returning the car the next day and just get myself a used car. Woke up with missed calls and VM's from tyhis dealership , one of which I returned and spoke to a guy from finance named " John " ( director./ head of fiannce I heard )- I wrote his name on my notebook just in case. We went over it again . My initial question was " what happened there?", I didn't have a clue that financing was still pending??" I was given the impression that it's been approved, and since i was signing papers w/ Toyota finance on it, I thought they finaced it. He explained and asked me " why there are 3 cars in the credit report?? " My reply : Well , they asked me that prior to purchase and I told them , one is being paid by a cousin and they didn't say it would be a problem. Then he asked , "you have a missed payment with Toyota", what was that all about, Again I said, they asked me that too prior to purchase and even asked me to write down the reason. He's starting to sound sarcastic and so I said. "" Well isn't that the reason why you ran the credit?? to check and see , if a deal is even possible??? I mean if you're doing it for a while, you could have already known??? ( at that time i had 9 notifications of credit check ). He replied " Well, what do you think?? Do you really think it is possisble to get financed w/ 3 cars??? . This made me more so upset that I was crying out of rage and said " Why do you sound like you're blaming me for even purchasing the car??? I should have read all the reviews about your dealership before I even went there. They are all true and I cannot believe it's happening to me. And you know what? you're are being rude. All I wanted to hear from you at least is that you sincerely apologize for what happened " He raised his voice and said " and now you are giving us accussations!!. I hanged up the phone, feeling so terrible. I asked my husband to go ahead and return the car. then I got a call from Robert , from sales dept. I believe, who offered to be our contact. He at least sincerely apologized for what happened and offered to be the POC. I asked if they will still buy the car that is in their possesion for 2 wks and they agreed. They faxed papers for us to sign , faxed it back. Gave them time to process, followed up after a week... pending... after another week... was told check has been ,mailed... after another week ( this week ) , I was told " Sorry , they'll have to wait until the title transfer is completed. Who wouldn't be angry at this time??? I checked TOyotafinancial website for that car we're selling about 2 wks ago, it showed that it's been paid. I e-mailed finance dept. , no reponse. Got hold of Robert , who again apologized and offered to help w/ the process and all. I 'm so mad for all the time, effort, we wasted on this ,, WE sure had some bad experiences w/ cust service and sales in the past but there's nothing worse than this. And this is the first time I am sharing an experience / review for other future customers' sake. Don't beleive in special financing w/ them. Or better, don't trust them at all. All you read here and other review sites are true. Go to a dealership with proven integrity ,, who would value and respect their customers all the way. . More

For the first, maybe second time in 5 yrs scheduling my Toyota Camry was actually stress free! He made it his #1 goal to have the job completed within the estimated time and did not pressure me to complete Toyota Camry was actually stress free! He made it his #1 goal to have the job completed within the estimated time and did not pressure me to complete the recommended services. Very professional, one of the best so far at Roseville Toyota! Thanks :-) More

H-O-R-R-I-B-L-E! My attempt to purchase a vehicle from H-O-R-R-I-B-L-E! My attempt to purchase a vehicle from Roseville Toyota was the WORST experience I have ever had buying a vehicle. I could go into H-O-R-R-I-B-L-E! My attempt to purchase a vehicle from Roseville Toyota was the WORST experience I have ever had buying a vehicle. I could go into detail of how the interaction transpired; but I will try to keep it brief. I hate leaving bad reviews of any kind (if you can’t say anything nice…), BUT the person I dealt with at this dealership was all kinds of bad. I didn’t ask him how long he has been in auto finance, but I will in the future. The “Special Finance” department’s physical location and decoration (or lack thereof) is a great indicator of what the company thinks of those particular types of customers. It basically a warehouse that is made up of three primary colors: grey, grey and greyer. The décor was a small thing compared to the shady, unethical and unprofessional manner I was treated. I completed the initial process online and submitting my personal information. I then sent electronically my documents ahead of time to ensure that if there were any issues, that would make the purchase not happen, I’d save myself the hassle of someone driving me 60 miles on a Sunday afternoon. The process started on a Thursday and my appointment was on a Sunday, plenty of time for anyone with a clue to know if something was a “go” or not. Suffices to say, I went to the appointment as planned on time with a family member. Went over the process, was shown a car not they type I wanted for $3,000 more than I wanted to spend, and then ended the appointment with the finance guy telling me a bold-face lie and no vehicle. That would have been bad enough, but two days later and 13 (yes - THIRTEEN) hard credit inquiries later, this guy would not return a phone call. I ultimately had to send him a sternly written email to get him to reply. Dear Roseville Toyota, As a matter of saving the universe from your less than above-board practices, might I suggest you divert some of those advertising funds, for publications that obviously are not your target audience, and invest in ethics and customer service training for your employees. On your website you promote your dealership as honest and straightforward, unfortunately I experienced neither. In the future I will return to companies that treat their customers with respect. Such as Folsom Lake Toyota and Kuni in Sacramento, where my household has purchased three vehicles collectively over the past 10 years. I will also encourage everyone else that I know who wants to buy a vehicle to do as well. A. King Sacramento, California More