Roseville Toyota

I have purchased several vehicles over the years and several from Mr. John L. Sullivan's dealerships (both Toyota & Chevy). Most recently I purchased a 2014 Tacoma PreRunner and worked extensively w/Wa several from Mr. John L. Sullivan's dealerships (both Toyota & Chevy). Most recently I purchased a 2014 Tacoma PreRunner and worked extensively w/Walt & Tony (and also a little w/Rolando, Brittania & Robin). The overall deal took several days as I did a lot of test driving when I was unsure of exactly what I wanted, and then I had to order the truck as I was being very firm about a particular color and model that wasn't immediately available. Everyone that I worked with was outstanding... extremely helpful, professional, courteous, and just so pleasant. The truck arrived within the time frame I was given and it was well worth the wait and I just LOVE it. And as if I couldn't be happier with the whole experience I then received a cookie bouquet thanking me for my business... WOWZA! I'm doing my best to spread the word to everyone I know about the great deal and outstanding staff/service at Roseville Toyota. Thank you very much for making me an extremely happy customer and a brand new 2014 "Blue Ribbon" Tacoma owner... I couldn't be happier with my experience. More

Came in to buy a car. Worked with Josh and I am very happy with my purchasing experience. Josh was very knowledgeable about the vehicles and worked hard to get us a great deal. I am very happy with my p happy with my purchasing experience. Josh was very knowledgeable about the vehicles and worked hard to get us a great deal. I am very happy with my purchase and would work with Josh again. More

I like to shop around when I purchase a new car so that I can compare prices. This dealership bent over backwards to give me as great of a deal as they gave me. They not only price matched all the local comp can compare prices. This dealership bent over backwards to give me as great of a deal as they gave me. They not only price matched all the local competitors, but also beat out their offers. I was never pressured to hurry up and make any purchases faster than I wanted to. Even after I bought my new Rav4, they have made me feel like family in assisting me to learn more about my car and ensure I am pleased with my purchase. I would still do a lot of shopping around in the future if I ever choose to buy again, but I will be sure to keep this dealership high on my list. More

Justin was friendly, knowledgeable, and treated me as if I were his sister. When we were looking at cars, he gauged the cars' reliability and practicality for a single woman, and discussed the pros and cons I were his sister. When we were looking at cars, he gauged the cars' reliability and practicality for a single woman, and discussed the pros and cons with me. I trusted his judgement and felt safe with my decision because of it. I have no regrets. My car not only fitted my needs and budget, it fit my personality. I'm extremely grateful to have had Justin as my sales representative. More

I am writing to let you know how much I appreciate the outstanding customer service that your employees Razwan Muhammad and Shane Oneill provided me. I called your dealership to get info about XD Scion 20 outstanding customer service that your employees Razwan Muhammad and Shane Oneill provided me. I called your dealership to get info about XD Scion 2008 recall, Razwan made apt for me and also made sure I've the right dealership address. Razwan was very attentive, helpful, very knowledgeable about your dealership's and seemed genuinely interested in helping me find items that met my needs rather than just being focused on making a quick conversation. Because of his effort, I was able to find exactly what I needed and I am very satisfied. I came down all the way from Live Oak to get service because of your employees. I want to request their manager to give them a good raise because I think they totally deserve one, they know how to bring a customer in. I will continue to visit your dealership in the future, as well as recommend it to others. Please let Razwan and Shane, know that I'm very thankful for their great serive. You have put together a great team that makes customers feel respected and valued. I look forward to working with your team again in the future. Regards, Rukhsana Rasheed More

Razwan was great! My husband and I couldn't have asked for a better person to deal with. He was friendly, informative, and best of all, we did not feel as though we were being forced to purchase so asked for a better person to deal with. He was friendly, informative, and best of all, we did not feel as though we were being forced to purchase something we did not want. It felt great not having to haggle! Razwan waited for us to arrive, despite the fact that he was already off for the night. He was very quick (which was very much appreciated since I am pregnant and have very little patience and stamina, especially since I had not eaten since lunch time) and walked us through all the paperwork within an hour or two. He explained what we were signing and answered any questions we may have had. I have been to many dealerships, even many Toyota dealership, but purchasing a car has never been as easy as it was with Razwan helping us. At prior dealership, I felt rushed, as if the salesman either did not want to help us or wanted to get us to sign the paperwork before we changed our minds. I even had one tell my mom, "you can tell your daughter wants the car, so why not just agree to this great deal?" Razwan was so different. He took his time with us and made us feel as though we were the most important people in the world at that time. We will definitely recommend him to our friends and we will definitely come back in a few years to purchase a Tundra for my husband. More

Excellent service from Razwan - friendly, patient and most importantly will get you a great deal! I was able to find the car of my choice. most importantly will get you a great deal! I was able to find the car of my choice. More

If you want to be disrespected and have your intelligence insulted, go ahead and negotiate with the arrogant and condescending, Howard Sweeney. Although tasked with closing the deal, leave it to Howard to te insulted, go ahead and negotiate with the arrogant and condescending, Howard Sweeney. Although tasked with closing the deal, leave it to Howard to terminate all negotiations and goodwill. Thank goodness for the free enterprise system. Intelligent consumers have choices and thanks to Howard he has helped keep the competition alive and well. Do yourself a favor. Shop anywhere but Roseville Toyota and you will be glad you did. More

My husband and I purchased a used 1999 Camry from Roseville Toyota in 2002. Our experience then was fine. We love this car but after 227,000k miles, it was time for another car. We went it in earl Roseville Toyota in 2002. Our experience then was fine. We love this car but after 227,000k miles, it was time for another car. We went it in early November and we were greeted by a friendly, younger male (don't know his name). After asking a few basic questions (horsepower, gas mileage) about the newer Camrys, he said she was going to get someone else with more experience and who was more knowledgeable about the cars. Not good that he didn't know himself but he was smart enough to get someone who could help us. We drove a Camry Hybrid with Chan. We liked him but I did not like the way the hybrid drove. After doing more internet research I decided that I would look at the Camry V6 and the Acura TL. I went back in early Dec. I asked for Chan but I was told he left to start his own business. I worked with Hamid who was a nice, friendly young man with 6 months experience at this dealership. He also told me he owned a 1997 CamryV6 and a 2012 CamryV6 so he had experience with the car I own and the car I wanted to test drive. We took a red Camry SE V6 out for a spin. I really did like the car but I was not ready to buy because I did not have my husband with me and I still wanted to test drive an Acura TL. He said we could just run the numbers so I could go back and let my husband know what our cost would be. He also said he would get some payment for bringing me inside so that would help him. I agreed. He had me fill out some paperwork but without my SS# so my credit would not be checked at this point. After waiting for about 20 minutes, Andy, a finance person came out. He verified the car I was looking at and asked me how my credit was. I told him it was "not that great". He spun away and disappeared for another 20 minutes or longer. He came back and set a paper down in front of me that showed me payments of $575/month over 60 months with $5000 down. This is on a car that was listed at $21,000. I am sure my eyes popped out of my head. I asked him what interest rate this was based on. He told me 15.99%. I told him we were approved at our credit union for 100% financing, $25,000 at 5.99% for a max of 72 months. He said, "well, it would have helped if I knew this before." I thought to myself, "you never asked". I told him the credit score I got from Equifax and he said he was sure he could beat or match our credit unions financing. I found him to be arrogant and rude. I went straight to Niello Acura where the experience there was wonderful. I ended up very happy with a certified 2010 Acura TL with 18,000 miles with a payment of $372/month over 72 months and $3000 down. I don't know what kind of math they are doing at Roseville Toyota but I can't imagine paying more than $200/month for a Camry! Also, I don't understand why the sales staff does not know the answers to simple questions about their cars. I understand not knowing all of specs on all of the used cars on their lot but they should at least know about the Toyotas. In fact, I asked Hamid what the gas mileage was on the V6 Camry. He told me it was 25/35. In reality it is more like 19/28. He should have known this if he owns the car! I would still consider buying another Toyota but not from Roseville Toyota. More

Came here a few months ago to get a car and they tried for hours to get me to buy a car I did not even want. I told the sales man several times the color I wanted and the options I wanted and every time h for hours to get me to buy a car I did not even want. I told the sales man several times the color I wanted and the options I wanted and every time he said he had one they would bring it up for me to see it was a different color or did have the options. I told him I would wait until he found the right car and then get it from him and he said there were none in California. I went home, got online, and found one at Modesto Toyota, bought it online for 3,500$ less and picked it up the next day. The car is perfect. I took it to Roseville Toyota for its first service and to have a button replaced that never worked and they kept the car the whole day and never fixed the button. The service guy said he would call when the car was done and I had to call him at 430 in the afternoon just to find out he did not even get it fixed, CRAP. So here it is a week later I have yet to get a call about the button being in. This is a Toyota there a millions out there how hard is it to get the button. This place sucks you will get a better deal on your car in Modesto and the people there were great. I am now trying to figure out if it is better to get my service done in Auburn instead of Roseville, If they are trying to get people to come here it not working!!! More