Roseville Toyota

Stellar If you are looking for a great car and an awesome sales/finance team who shatters all the preconceived notions of car salesmen, look no further than R If you are looking for a great car and an awesome sales/finance team who shatters all the preconceived notions of car salesmen, look no further than Roseville Toyota !! I was long overdue for a new car, but since I had some credit challenges, I thought getting a newer model car was out of the question. Luckily, being the determined person that I am, I called Roseville Toyota and made an appointment to talk to Todd Ritter. From the beginning, he took care of me and efficiently streamlined the whole process. Todd and his finance team, Todd Brannon, Sean Lyons and Jeanine McElroy, really went above and beyond. Not only did they help me secure an awesome new Yaris SE, but made a lasting impression on me with their professionalism, efficiency and world-class customer service. It's obvious that these people take great care and pride in what they do. I highly recommend Toyota of Roseville with no reservations. I will definitely be a returning customer! More

Excellent servcie Todd was very helpful, knew all of the features, and listened to what I wanted. When I finally decided, he out in the extra effort to track down the e Todd was very helpful, knew all of the features, and listened to what I wanted. When I finally decided, he out in the extra effort to track down the exact color I wanted too. More

Our experience with Todd brought us back for more! Our experience with Todd during the purchase of our Tacoma in March was a 100% why we came back to purchase our Corolla. We did not work with Todd th Our experience with Todd during the purchase of our Tacoma in March was a 100% why we came back to purchase our Corolla. We did not work with Todd this time around but he continued to check in and see how we were doing even though he had no motive (credit for the sale). This meant a lot to us. Mike Brand was very attentive and personable during our transaction. He went as far as offering to go get us something to eat while we did the negotiation portion with his manager, Oleg and finance. Oleg was fair and honest with us which to me is very important when it comes to sales. Our final paperwork was with Nelson who was very knowledgeable and did a great job of explaining the paperwork and process. To finish our experience Kelli did a great job of explaining and showing the specs of our Corolla. Toyota's altruistic approach with us have made us repeated customers. More

Sales Contract/Financing Dispute with Roseville Toyota BUYERS BEWARE, even if you have a signed contract, made a $2,000 down payment, and made your payment on-time, Roseville Toyota may still try to take y BUYERS BEWARE, even if you have a signed contract, made a $2,000 down payment, and made your payment on-time, Roseville Toyota may still try to take your vehicle back from you after 37-47 days. Since I had a previous bankruptcy and a newer job, I sought out special financing at various dealerships. After speaking and working with the special finance staff at Roseville Toyota, I purchased this vehicle from them on 10/25/14 and gave them $1,000 as the down payment. Within 10 calendar days, Roseville Toyota found a lender to finance the vehicle for me with my credit and work history but based on terms different than what was agreed to on 10/25/14. Roseville Toyota requested I come in to re-sign another contract with an additional $1,000 down payment; which I did on 11/04/14. On 11/15/14, “Armando” called requesting proof of residency for the other two individuals residing at the home. He said acceptable examples of this proof were paystubs, utilities bills, bank statements, etc. I sent via mobile text photos the documents to “Armando”. On 11/18/14, “Cara” called stating they still needed the information requested by “Armando”. This time, I sent two emails with attachments to “Armando” and “Sean”. After sending these emails, I received no further communication from Roseville Toyota until 12/11/14. On 11/20/14, the DMV titled the vehicle with me as the registered owner and mailed the proof of registration. On 12/11/14 (47 calendar days after Contract #1 and 37 calendar days after Contract #2), individuals from Roseville Toyota called me to tell me I have to return the vehicle. They said the lender kicked the loan out and they weren't going to finance the vehicle for me. On 12/12/14, I spoke with individuals at Roseville Toyota and they threatened me with vehicle repossession, application fraud and legal costs plus fees associated with reclaiming "their" vehicle. On 12/15/14, I spoke with the special finance manager who said due to lack of lender financing they need the vehicle and there's no in-house financing available with Roseville Toyota; a member of the Sullivan Auto Group. I explained to each of the callers the situation as I saw it on both Contract #1 and Contract #2: "Seller's Right to Cancel". They had me come in within 10 calendar days to re-sign. Either way, it was already past the 10 calendar days for the Seller's Right to Cancel. Roseville Toyota and Sullivan Auto Group should be held responsible for their actions of harassing, intimidating, threatening and lying to a buyer/consumer. On 12/19/14, the 1st monthly payment of $344.40 due on December 19th was delivered to Roseville Toyota via USPS Certified Mail. As the "Buyer", I held my end of the contract on multiple occasions. As the "Seller-Creditor", Roseville Toyota should hold their end of the contract by finding a lender on these terms or to in-house finance the vehicle within their dealership or Sullivan Auto Group. I believe they also have a business by the name of "Sullivan Auto Credit" so it is difficult to believe that they are unable to "in-house finance" as they claimed by phone. More

Love my corolla! Todd helped me pick out my new corolla. He listened to exactly what I wanted and was able to help me pick out the perfect car. He was very patient and Todd helped me pick out my new corolla. He listened to exactly what I wanted and was able to help me pick out the perfect car. He was very patient and kind, would definitely recommend him. More

excellent Excellent customer service..raza is a very nice and humble guy...very helpful ..I will recommend my family n friend to him..Thank you so much Excellent customer service..raza is a very nice and humble guy...very helpful ..I will recommend my family n friend to him..Thank you so much More

Buy another new car We had a guy named mundeep help us as a sales associate and Todd to help us. This is the second car we bought in two months from toyota. The first tim We had a guy named mundeep help us as a sales associate and Todd to help us. This is the second car we bought in two months from toyota. The first time was amazing and so was the second. Unfortunately when we were going to get out second car, we had a guy named Ray instead of Todd. This guy was so rude. He didn't shake anyone's hand or tell us his name. The first thing he said was "How do you pay your taxes?" How is that relevant at all. My mom was working the deal because the guy got on my dad's nerve. The whole time( 1 hour 30 minutes) he disrespected my mom. Also, he kept saying how this might be too expensive for us and our payment might be too much to handle. And even though my mom said don''t worry about the payment, he kept asking us about our taxes and financial stuff. He said that we could go and just shop else where we can get a better price. We finally agreed on a price and when we were going to sign the papers, we noticed that wasn't the price we agreed on at all. He charged us twice for tax. He even left and everyone was looking for him. We said no that the price was too much even though we were trading our truck in as well. When we were leaving, my dad went to the car since he was so mad. We were walking out, and the guy stopped us just to prove my mom wrong on her deal. My mom was like I need to go and he's like you spent 2 hours here, you can listen to me for a minute. She's like okay you have a minute, I have work in the morning and I'm sorry it didn't work. He's like oh well I have work too. So, listen. I have one minute. At the end, we just left and he folded the paper and said Thanks for wasting my time and threw his hands in the air. I was like wow. We have been with this company since 1997 and never been treated like this till we met Ray. So, quick lesson. Don't deal with him. I wonder how much business loss he has done for Toyota. He is so rude to women. He has also done this to another family member of ours that's a woman. We went again to get the car and thankfully we had Mundeep,Todd, and Brandon to help us. I would recommend working with them. It was hassle free and done within 20 minutes. More

Specific Needs/AMAZING SERVICE & HELP !! Entire process easy, pleasant & efficient. Service & help were impeccable. I'm very grateful for internet, sales, CS, & finance for creatively meeti Entire process easy, pleasant & efficient. Service & help were impeccable. I'm very grateful for internet, sales, CS, & finance for creatively meeting my needs ! Razwan worked patiently and researched all options to get me out of one car and into a new RAV4, while introducing me to options I hadn't even considered and he was very thorough at making it work for me. No stress at all! I recommend this dealership to everyone in need. More