Roseville Toyota

Terrible. I wanted to trade in my Kia optima for a Toyota Prius. Turned into a 6 1/2 hour headache. I wanted a Prius that they had advertised online, a sales ma I wanted to trade in my Kia optima for a Toyota Prius. Turned into a 6 1/2 hour headache. I wanted a Prius that they had advertised online, a sales man approached us very quickly (12:00pm) as we pulled up which was nice, but then we walked around the lot trying to guess where the advertised car was at, then the salesman drove us around every lot/dealership/repair area they had for about an hour. Me and my friend asked if we could just wait inside for the sales person to find it, but the salesman said "maybe you will see another car you like while we drive around." We finally find the Prius advertised and it was at a repair area of one of the dealership's, both the front and rear bumpers had scratch marks from whatever the previous owner drove/backed into. I was OK with the condition the car was in. Then we drove over to the main dealership and waited for the next person to help us. The next person let me know that I would not be able to make the trade without putting down the 7k difference that I would owe since the Prius was much cheaper than the car I was trading in. Then another person told me that they might be able to help me out if I get a more expensive Prius, so that the difference price wouldn't be what was holding me back from making the deal. I decided I would be ok with getting a much more expensive Prius, plus the person I was with had to be somewhere important at 5:00pm. We walk out to the lot and picked out the second newer Prius we looked at, I didn't really care at this point, after all any of the newer Prius's were going to be better than the one we initially came to see. The rear bumper on this newer Prius had hit something, I could tell because it didn't line up just right on the passenger side and I was able to jiggle it a little. Don't get me wrong my trade in had scratch marks down the side of the wheel wells, the rear bumper was split open in the middle, the rims were all scratched, and the front driver side Controll arm or something was damaged so the car wanted to pull to the right a lot.... I didn't expect for good money on my trade in, I feel what they were offering me for my car was very reasonable, but no one said anything about the bumper on the Prius. It didn't feel right after they bragged about some 121 point inspection, and that the car fax says that the car has never been in an accident. Whatever, I would be ok with it I just needed to keep moving forward with the whole process. I wasn't very pleasant at this point, at around 6:00pm I get to the finance guy, and this guy started out super nice and really fun, but I told him that I was trying to still get my friend to his appointment even though it was an hour after 5:00. He was totally cool about it... Then he started offering the typical gap insurance, tire warranty, etc. I turned it all down, then he offered some coating for the car to protect it and I would never have to wax my car, he told me that all the finance people were having a little competition of who could sell the most of those, I turned it down and that's when his attitude completely changes. He became short and quiet after that, pretty sure it made him mad. I asked my buddy if he felt the same about that and he said he was thinking the same exaxt thing that the guy went from nice to quiet and bored with us. They finally hand the keys to the Prius over, but the car wasn't ready, so now I'm really frustrated, and then the original sales man walks up to me and says the finance guy says he needs more paperwork. They guide me over to a computer that is available so I can rummage through my emails/bank statements/etc to get them the info they need. They still say I need more info. This is the point that my friend looses his cool and starts telling the salesman how ridiculous this has become. A few more people notice us throwing a fit and then they tell the salesman to just follow us home to pick up the necessary paperwork. We tell the salesman that we have to get to a meeting, that might not even be happening amore because it is now 6:30. Another gentleman tells me that we can just email the info. We leave in the Prius, we drive right back up with the paperwork that they needed, because the meeting was cancelled because the interviewers could not wait any longer for the meeting. I make sure they make copies of everything. They tell me I'm all set. So I leave. Today I'm on my lunch break I missed 2 calls and have a text message.... "This is **** **** from Roseville Toyota please call me right away we need your few more sign on documentation. Please call me ***-***-****" Yes I'm frustrated. No I don't want anyone fired or even bothered, just needed to vent and maybe save some people from going through the same thing. More

Good People Make for a Good Experience Very responsive & easy to deal with via internet & in-person. Willing to negotiate. Nice people The process was long; I'm glad I brought a book to r Very responsive & easy to deal with via internet & in-person. Willing to negotiate. Nice people The process was long; I'm glad I brought a book to read while they worked out the numbers. I was worried I might HAVE to be "assertive" but they were so nice that I just remained friendly and honest about my needs & wants. Do your comparison shopping 1st so you are prepared - it is their job to sell, yours to stick to your parameters. For my 1st new car buying experience I have no regrets. More

They Broke My Car ? Roseville Toyota dealership suck.. I took my Toyota Corolla for air bag recall fixing on 9/12/2016 appt time 10am checked in with Cory Lunsford serv Roseville Toyota dealership suck.. I took my Toyota Corolla for air bag recall fixing on 9/12/2016 appt time 10am checked in with Cory Lunsford service consult.. Parked my car in the service area..left my keys inside the car..within 30mins Cory Lunsford comes and tells me your car is having major problems..I asked what happen he tells me the car broke..not able shift gears..gives loud noise..my reaction xxx...I said I drove my car fine over here no problem now you telling me the car broke..Cory also suggested I need to push my car out and have it towed away..I don't know what they did they broke it within 30mins time that it's not driveable any more... After speaking with service director Benjamin Kicinski the out come only was rental for day and free visual inspection which leads to the conclusion that the driver side axle broke and the cost was 840$ and told me to pay the amount...so they can fix it...As a concerned consumer my concern is if I drove my car fine without any problems to the dealership to have recall of passenger side air bag fixed and at the dealership in their parking lot they broke my car and refusing to fix it instead stating its the consumers fault they brought in the car like this...what kind of xxxxxxxx is...poor managment service at Roseville Toyota dealership.. As a consumer I just want my car fixed the way brought it in to the dealership... More

Over-the-top Our recent experience at Roseville Toyota was amazing! We don't buy cars very often and are always hesitant to step foot on a lot. Though Josh was ent Our recent experience at Roseville Toyota was amazing! We don't buy cars very often and are always hesitant to step foot on a lot. Though Josh was enthusiastic at first, he soon learned our more laid-back style and adjusted his sales approach to accommodate our pensive mood. Once we found the car for us, the closer was friendly and fair. The finance officer was phenomenal! Working as an administrator myself I can appreciate the ton of paperwork involved. He handled everything smoothly and with excellent knowledge of all products and terms...AND the desktop computer monitor was AWESOME! We did have one glitch at the end of our process however. The key to the vehicle was misplaced after being detailed. We were anxious to get on with our evening to celebrate our anniversary...#29...and weren't too happy about the key situation. After much scrambling and yet another person involved -- Jessica from Customer Service -- we left the lot 7 hours after entering it with a gently used Sentra (haha!). Though we didn't even buy a Toyota we were treated as Toyota customers with all rights and privileges. We were promised a gift certificate to pay for our anniversary dinner, a complimentary full tank of gas, and a free new key. 3 days later we have not received any of these things, however Josh called and assured me he will follow up for me. I am so impressed with his attention and follow up...and he has only been working there for a week! Thank you Roseville Toyota! More

Great experience Purchased a new Scion iM . Great great experience. Mo, Rahim,Daniel, Melissa, and everyone was awesome. Treated us great. Process was quick and easy. Purchased a new Scion iM . Great great experience. Mo, Rahim,Daniel, Melissa, and everyone was awesome. Treated us great. Process was quick and easy. We will definitely be customers for life. More

An enjoyable buying experience It took me a while to find the right salesperson while shopping online(as I live out of the area) but once I got in touch with Chuck Baccarella the Sa It took me a while to find the right salesperson while shopping online(as I live out of the area) but once I got in touch with Chuck Baccarella the Sales Manager and worked out the price I was looking for things went very smoothly. I made the drive to the dealership and everyone was very friendly and efficient in getting everything done and getting me on my way with my new 4Runner. More

Worst. Experience. Ever. Roseville Toyota is, without a doubt, the worst car buying experience you can possibly imagine. I had always been a fan of Toyotas, and was looking to Roseville Toyota is, without a doubt, the worst car buying experience you can possibly imagine. I had always been a fan of Toyotas, and was looking to trade in my Tacoma for a larger model. Upon arriving, they immediately took my keys for the trade in. This is not unusual, except for the fact that they never gave them back. When I had finished looking at vehicles and could not come to an agreement on price, I asked for my keys back. Instead, they continued to bring insufficient and overpriced offer after offer instead of bringing me the keys to my own vehicle. Hours later, I finally left. The salesman then called me and said that they were willing to give me the price that I had requested. When I went back to the dealership however, they then took my keys to my vehicle, and proceeded to come back at me with prices that were nowhere near what we had agreed upon. Again, when I asked to get my keys back for my own vehicle, they didn't bring them. Instead, they continued to bring me insufficient and overpriced offer after offer until finally, I had to get up, go to the desk myself, and demand my keys in order to escape the dealership. These are not straightforward individuals. They will cheat you. They shift to deceitful tactics in order to get your business. Save yourself the headache and your precious time. Do not go to Roseville Toyota. More

Falsify repairs needed to your vehicle Please read this before going to the dealership for service. I really don't want what happened to me to happen to anyone else. I've always had my Please read this before going to the dealership for service. I really don't want what happened to me to happen to anyone else. I've always had my car serviced at the dealership & recently moved to the area so Roseville Toyota was the closest dealership. I had my tires rotated & an inspection done. I got a laundry list of things that were wrong with my car that were not wrong 3,000 miles ago. They told me they did a "thorough" inspection on my vehicle. They were so pushy that I get the service done that day or within the week. I wanted to get a second opinion before shelling out $4,500. When I got my car back my back sun shield didn't work and my front passenger window didn't work. I called the dealership & asked to schedule an appointment to fix what wasn't working. They had the audacity to tell me that I would have to pay, up front, before the dealership will even look at it when it was a simple fuse fix. They said I would be reimbursed if they found they were the cause of the issue. Fast forward 2 days after service. My battery light comes on & then my car died in the middle of the road. I called AAA & they stated my alternator went out. Toyota's "thorough" inspection showed the alternator as fine but the battery needing a recharge. THREE different AAA mechanics stated the disbelief & with my car's low mileage that the alternator went out. When I told them I just had it looked at by the Roseville Toyota dealership all THREE (they came out on separate occasions, 1 battery, 1 tow & 1 more battery) all said that the dealership is very crooked, hurting for money & has been known to purposefully sabotage vehicles so customers would have to bring them back in for repair. I called 2 different, highly rated & recommended, mechanic shops. They both stated I was not their first customer whose brought in a vehicle from Toyota with the same laundry list of issues. When I brought my vehicle in, behold the inflated issues that Toyota presented to me were FALSE! For example, Toyota stated my rack & pinion had gone out along with my CV boot. Upon close inspection, by my choice mechanic, they stated NOTHING was wrong with my rack & pinion. It was just my CV boot flinging grease & it didn't need to be changed & nothing was wrong with it. Let me tell you that more than 1/2 of Toyota's laundry list was completely exaggerated. Instead of spending $4,500 I walked away spending $650.00 in repairs with a new battery. My family has a fleet of Toyota's that will never see the inside of Roseville Toyota. It boils my blood that they don't care about their customers & only see us as dollar signs More

I have a very good experience at Roseville Toyota. I submit my request through Truecare.com for interesting to buy RAV4. Razwan contacted with me next day, regarding the information I requested. My car I submit my request through Truecare.com for interesting to buy RAV4. Razwan contacted with me next day, regarding the information I requested. My car buying experience at Roseville Toyota is very good. More

Outstanding experience - very easy process, great staff This was one of the best car buying experiences that we have ever had. We first were contacted by Anish with Internet Sales and were provided with ba This was one of the best car buying experiences that we have ever had. We first were contacted by Anish with Internet Sales and were provided with basic information regarding different models of the Camry in a non-pressure way. We visited the dealership and Ryan showed us several Camrys.. He was extremely friendly and helpful. We were then contacted via the internet and phone by Judy Cunningham and Dean Haught (sp?). Again, very informative and no pressure. We decided to purchase a Camry and returned to the dealership. Linn Nyugen was our salesperson. He made the experience very enjoyable - an extremely courteous, friendly professional. Processing through the financial office with Eric again was easy and non-pressure to buy all the extras. We will recommend Roseville Toyota to our friends. More