Roseville Toyota

Great customers service and communication skills. On Sunday December 11, 2016, me and my husband Doua Yang was looking a new car at Roseville Toyota and this young man name Jesus Fernander came to gre On Sunday December 11, 2016, me and my husband Doua Yang was looking a new car at Roseville Toyota and this young man name Jesus Fernander came to greet us and was very polite and have good communication skills. He ask what kind of cars are we looking or have best interests in. I responded to him that I'm looking for new rava4 in the dark red color. Jesus know what I like and walked us around and us a couple of rava 4 and found the one that I like and was very flexible and workable with us and get his manager to approve the deal with us and everything went smoothly and we got our red rava 4 le all wheels drive at a great deal. Jesus Fernander was great sale man. Proud of great work and very patient humankind young man.😃👍🏻 More

Andy is the worst Out of all the dealerships I've ever been to (Kia, BMW, Chevrolet, Toyota, Ford, etc) no one has ever been more rude or unprofessional than Andy from Out of all the dealerships I've ever been to (Kia, BMW, Chevrolet, Toyota, Ford, etc) no one has ever been more rude or unprofessional than Andy from Roseville Toyota. Friday December 2nd 2016 I visit Toyota around 4pm to try and buy a Tundra 2017. I obviously want a good price, i have great credit and money to put down. Andy comes back after seeing my offer and says "We are not a charity, we do not give stuff out for free, we are a business, we need MONEY!" It was very condisending and rude tone. He then went on to tell his Sales guy Naick that he is doing everything wrong and yelling at him in front of customers (me). I just think he was very rude and unprofessional so much that I had to tell him to his face. He then said "You know what i don't care" and walked into the manager office. A different sales manager came out to comfort me (MUCH more professional) and tried to make a deal with me. In the end I still bought from John L. but at the Chevrolet branch on Saturday December 3rd 2016. Although John L Sullivan owns both (from what I have heard), Chevrolet is a 10/10 when it comes to customer service and kindness. Roseville Toyota is around a 7/10 and people like Andy are what bring it down even more to a 1/10. I will never recommend Roseville Toyota to any of my friends or family. And it is all because of how Andy not only treated me, but how he treated his employees. More

Falsified sales documentation Incredibly corrupt dealership. After agreeing on a sales price, I noticed that they had tacked on LoJack and dent protection within the optionals sec Incredibly corrupt dealership. After agreeing on a sales price, I noticed that they had tacked on LoJack and dent protection within the optionals section - totaling nearly $2000 for optionals we had not been notified of. When I indicated to the sales department that we did not want those optionals, they told us that we could not purchase the car without taking those options. We had already spent 2 1/2 hours at the dealership and I was exhausted (should have walked). We foolishly just communicated how disgusted we were with the whole situation and then finished up the deal. The weekend was ending and my husband urgently needed a car. I won't even bother describing what happened in the financial services department. But, in both departments, we noticed that they had listed our phone numbers incorrectly and that they had not listed our email address (wrote "did not provide email address" though I had indeed done so). Meanwhile, every department is pleading with us to give a good customer service survey when we leave. However, when it was clear that they were not going to get one because of how poorly they treated us in both departments, they completely falsified our contact information in the Toyota corporate system. I just got off the phone with Toyota corporate: Roseville Toyota had given them a completely fabricated email address, completely fabricated phone numbers, and completely fabricated mailing address. Meaning they were purposefully preventing Toyota corporate from being able to survey us on our sales experience. It would have been comical if it had not been so obscenely corrupt. These people may have succeeded in giving Toyota a bad name in my family, though I have been a loyal Toyota fan and customer since 1989. The only thing that they did right was that - after I lodged a complaint with Toyota corporate, they rewrote the contract to remove the optionals that we had never wanted. I would have been happy at that point if they had followed through with updating our contact information as requested to 5 seperate agents at Roseville Toyota. They absolutely refused. No, it would have been more honest to refuse. They claimed to have fixed the information, but instead created new fabrications. Disgusting business practices. More

Buying experience I made an appointment with linh to purchase a new truck. The experience was the best I have ever had. I have purchased several vehicles from Roseville I made an appointment with linh to purchase a new truck. The experience was the best I have ever had. I have purchased several vehicles from Roseville Toyota over the last four years, and this was by far the best experience I have had. Thanks linh!!! More

Camry Hybrid Came in to test drive the 2017 Toyota Camry Hybrid. Our sales Rep was John Wood, he was very attentive to our needs and made the process very simple. Came in to test drive the 2017 Toyota Camry Hybrid. Our sales Rep was John Wood, he was very attentive to our needs and made the process very simple. He did not try to push too hard, but I guess in this business you have to, to survive. We were very pleased with our purchase. Everyone was very knowledgeable of the process. More

Terrible. I wanted to trade in my Kia optima for a Toyota Prius. Turned into a 6 1/2 hour headache. I wanted a Prius that they had advertised online, a sales ma I wanted to trade in my Kia optima for a Toyota Prius. Turned into a 6 1/2 hour headache. I wanted a Prius that they had advertised online, a sales man approached us very quickly (12:00pm) as we pulled up which was nice, but then we walked around the lot trying to guess where the advertised car was at, then the salesman drove us around every lot/dealership/repair area they had for about an hour. Me and my friend asked if we could just wait inside for the sales person to find it, but the salesman said "maybe you will see another car you like while we drive around." We finally find the Prius advertised and it was at a repair area of one of the dealership's, both the front and rear bumpers had scratch marks from whatever the previous owner drove/backed into. I was OK with the condition the car was in. Then we drove over to the main dealership and waited for the next person to help us. The next person let me know that I would not be able to make the trade without putting down the 7k difference that I would owe since the Prius was much cheaper than the car I was trading in. Then another person told me that they might be able to help me out if I get a more expensive Prius, so that the difference price wouldn't be what was holding me back from making the deal. I decided I would be ok with getting a much more expensive Prius, plus the person I was with had to be somewhere important at 5:00pm. We walk out to the lot and picked out the second newer Prius we looked at, I didn't really care at this point, after all any of the newer Prius's were going to be better than the one we initially came to see. The rear bumper on this newer Prius had hit something, I could tell because it didn't line up just right on the passenger side and I was able to jiggle it a little. Don't get me wrong my trade in had scratch marks down the side of the wheel wells, the rear bumper was split open in the middle, the rims were all scratched, and the front driver side Controll arm or something was damaged so the car wanted to pull to the right a lot.... I didn't expect for good money on my trade in, I feel what they were offering me for my car was very reasonable, but no one said anything about the bumper on the Prius. It didn't feel right after they bragged about some 121 point inspection, and that the car fax says that the car has never been in an accident. Whatever, I would be ok with it I just needed to keep moving forward with the whole process. I wasn't very pleasant at this point, at around 6:00pm I get to the finance guy, and this guy started out super nice and really fun, but I told him that I was trying to still get my friend to his appointment even though it was an hour after 5:00. He was totally cool about it... Then he started offering the typical gap insurance, tire warranty, etc. I turned it all down, then he offered some coating for the car to protect it and I would never have to wax my car, he told me that all the finance people were having a little competition of who could sell the most of those, I turned it down and that's when his attitude completely changes. He became short and quiet after that, pretty sure it made him mad. I asked my buddy if he felt the same about that and he said he was thinking the same exaxt thing that the guy went from nice to quiet and bored with us. They finally hand the keys to the Prius over, but the car wasn't ready, so now I'm really frustrated, and then the original sales man walks up to me and says the finance guy says he needs more paperwork. They guide me over to a computer that is available so I can rummage through my emails/bank statements/etc to get them the info they need. They still say I need more info. This is the point that my friend looses his cool and starts telling the salesman how ridiculous this has become. A few more people notice us throwing a fit and then they tell the salesman to just follow us home to pick up the necessary paperwork. We tell the salesman that we have to get to a meeting, that might not even be happening amore because it is now 6:30. Another gentleman tells me that we can just email the info. We leave in the Prius, we drive right back up with the paperwork that they needed, because the meeting was cancelled because the interviewers could not wait any longer for the meeting. I make sure they make copies of everything. They tell me I'm all set. So I leave. Today I'm on my lunch break I missed 2 calls and have a text message.... "This is **** **** from Roseville Toyota please call me right away we need your few more sign on documentation. Please call me ***-***-****" Yes I'm frustrated. No I don't want anyone fired or even bothered, just needed to vent and maybe save some people from going through the same thing. More

Good People Make for a Good Experience Very responsive & easy to deal with via internet & in-person. Willing to negotiate. Nice people The process was long; I'm glad I brought a book to r Very responsive & easy to deal with via internet & in-person. Willing to negotiate. Nice people The process was long; I'm glad I brought a book to read while they worked out the numbers. I was worried I might HAVE to be "assertive" but they were so nice that I just remained friendly and honest about my needs & wants. Do your comparison shopping 1st so you are prepared - it is their job to sell, yours to stick to your parameters. For my 1st new car buying experience I have no regrets. More

They Broke My Car ? Roseville Toyota dealership suck.. I took my Toyota Corolla for air bag recall fixing on 9/12/2016 appt time 10am checked in with Cory Lunsford serv Roseville Toyota dealership suck.. I took my Toyota Corolla for air bag recall fixing on 9/12/2016 appt time 10am checked in with Cory Lunsford service consult.. Parked my car in the service area..left my keys inside the car..within 30mins Cory Lunsford comes and tells me your car is having major problems..I asked what happen he tells me the car broke..not able shift gears..gives loud noise..my reaction xxx...I said I drove my car fine over here no problem now you telling me the car broke..Cory also suggested I need to push my car out and have it towed away..I don't know what they did they broke it within 30mins time that it's not driveable any more... After speaking with service director Benjamin Kicinski the out come only was rental for day and free visual inspection which leads to the conclusion that the driver side axle broke and the cost was 840$ and told me to pay the amount...so they can fix it...As a concerned consumer my concern is if I drove my car fine without any problems to the dealership to have recall of passenger side air bag fixed and at the dealership in their parking lot they broke my car and refusing to fix it instead stating its the consumers fault they brought in the car like this...what kind of xxxxxxxx is...poor managment service at Roseville Toyota dealership.. As a consumer I just want my car fixed the way brought it in to the dealership... More

Over-the-top Our recent experience at Roseville Toyota was amazing! We don't buy cars very often and are always hesitant to step foot on a lot. Though Josh was ent Our recent experience at Roseville Toyota was amazing! We don't buy cars very often and are always hesitant to step foot on a lot. Though Josh was enthusiastic at first, he soon learned our more laid-back style and adjusted his sales approach to accommodate our pensive mood. Once we found the car for us, the closer was friendly and fair. The finance officer was phenomenal! Working as an administrator myself I can appreciate the ton of paperwork involved. He handled everything smoothly and with excellent knowledge of all products and terms...AND the desktop computer monitor was AWESOME! We did have one glitch at the end of our process however. The key to the vehicle was misplaced after being detailed. We were anxious to get on with our evening to celebrate our anniversary...#29...and weren't too happy about the key situation. After much scrambling and yet another person involved -- Jessica from Customer Service -- we left the lot 7 hours after entering it with a gently used Sentra (haha!). Though we didn't even buy a Toyota we were treated as Toyota customers with all rights and privileges. We were promised a gift certificate to pay for our anniversary dinner, a complimentary full tank of gas, and a free new key. 3 days later we have not received any of these things, however Josh called and assured me he will follow up for me. I am so impressed with his attention and follow up...and he has only been working there for a week! Thank you Roseville Toyota! More

Great experience Purchased a new Scion iM . Great great experience. Mo, Rahim,Daniel, Melissa, and everyone was awesome. Treated us great. Process was quick and easy. Purchased a new Scion iM . Great great experience. Mo, Rahim,Daniel, Melissa, and everyone was awesome. Treated us great. Process was quick and easy. We will definitely be customers for life. More