Roseville Toyota

Amazing customer service After spending a good year and a half fighting with the company of my previous car (will remain unnamed) as I had my car in the service center at leas After spending a good year and a half fighting with the company of my previous car (will remain unnamed) as I had my car in the service center at least once a month I was not expecting much when I finally bought a new car. I was so drained from my previous experience that I think I was stopped in my tracks the first time I took my car to Roseville Toyota for its regular maintenance service. I was blown away by the fact they had a coffee shop and little Cafe. This was the ideal spot to spend the hour while I waited for my car. I jumped on my computer and actually lost track of time as I felt like i was in coffee shop. Now what really got me was the customer service. I cannot.... I MEAN CANNOT... say enough positive stuff about my service rep Courtney Guetschow. Not only was she the most friendly person, she communicated with me, explained everything perfectly, made sure I did not have any further questions and kept me updated as my car went through the process. The experience was the best I have ever had... so great that I felt compelled to write a review. The icing on the cake is the fact i ABSOLUTELY love my Highlander. I talk about my car so much that my mother-in-law just bought one a few weeks ago and my friends are selling their Tahoe to get one as well this week. I will be urging them to have Courtney as their service rep as she just makes the whole process complete. More

Very glad to have my 2nd Toyota at same dealer. Since we bought a Prius at Roseville Toyota in 2008, we have used it as our service center. The members are always friend and honest, and we trust th Since we bought a Prius at Roseville Toyota in 2008, we have used it as our service center. The members are always friend and honest, and we trust them. When the time comes to buy a new car, we checked on line this dealer first, and Tyson called us to make an appointment. At first meeting, Tyson understood what we wanted: Model, color, details and price etc. Deals done quickly. But we waited another hour to finish signing all the papers, and finally all happy. More

Awesome! I'm so happy with my brand new car thanks to Mundeep! I told him exactly what I wanted and that's what I got. Glad I had his help making such a big co I'm so happy with my brand new car thanks to Mundeep! I told him exactly what I wanted and that's what I got. Glad I had his help making such a big commitment! More

I was satisfied with my salesperson for the purchase. I contacted the dealership by email and Tyson perry man contacted me regarding my interest. Tyson was absolutely wonderful and I did not feel pressur I contacted the dealership by email and Tyson perry man contacted me regarding my interest. Tyson was absolutely wonderful and I did not feel pressured to buy or the price. What we paid was within few hundred dollars of our estimate from my research. Buying a car is time consuming. We had to wait to sign papers etc. I love my RAV4. Thanks Tyson More

Great customer service from Waltor and his Manager Torres Very helpful,attentive n great customer service from Waltor n Torres,would recommend dem to everyone whose trying to purchase a car,I got brand new 20 Very helpful,attentive n great customer service from Waltor n Torres,would recommend dem to everyone whose trying to purchase a car,I got brand new 2016 corolla s,salute to both of dem for helping me out.....best sales person from Prasad n kishore....thank u Waltor,Torres,Brittiana and melissa More

Great customers service and communication skills. On Sunday December 11, 2016, me and my husband Doua Yang was looking a new car at Roseville Toyota and this young man name Jesus Fernander came to gre On Sunday December 11, 2016, me and my husband Doua Yang was looking a new car at Roseville Toyota and this young man name Jesus Fernander came to greet us and was very polite and have good communication skills. He ask what kind of cars are we looking or have best interests in. I responded to him that I'm looking for new rava4 in the dark red color. Jesus know what I like and walked us around and us a couple of rava 4 and found the one that I like and was very flexible and workable with us and get his manager to approve the deal with us and everything went smoothly and we got our red rava 4 le all wheels drive at a great deal. Jesus Fernander was great sale man. Proud of great work and very patient humankind young man.😃👍🏻 More

Andy is the worst Out of all the dealerships I've ever been to (Kia, BMW, Chevrolet, Toyota, Ford, etc) no one has ever been more rude or unprofessional than Andy from Out of all the dealerships I've ever been to (Kia, BMW, Chevrolet, Toyota, Ford, etc) no one has ever been more rude or unprofessional than Andy from Roseville Toyota. Friday December 2nd 2016 I visit Toyota around 4pm to try and buy a Tundra 2017. I obviously want a good price, i have great credit and money to put down. Andy comes back after seeing my offer and says "We are not a charity, we do not give stuff out for free, we are a business, we need MONEY!" It was very condisending and rude tone. He then went on to tell his Sales guy Naick that he is doing everything wrong and yelling at him in front of customers (me). I just think he was very rude and unprofessional so much that I had to tell him to his face. He then said "You know what i don't care" and walked into the manager office. A different sales manager came out to comfort me (MUCH more professional) and tried to make a deal with me. In the end I still bought from John L. but at the Chevrolet branch on Saturday December 3rd 2016. Although John L Sullivan owns both (from what I have heard), Chevrolet is a 10/10 when it comes to customer service and kindness. Roseville Toyota is around a 7/10 and people like Andy are what bring it down even more to a 1/10. I will never recommend Roseville Toyota to any of my friends or family. And it is all because of how Andy not only treated me, but how he treated his employees. More

Falsified sales documentation Incredibly corrupt dealership. After agreeing on a sales price, I noticed that they had tacked on LoJack and dent protection within the optionals sec Incredibly corrupt dealership. After agreeing on a sales price, I noticed that they had tacked on LoJack and dent protection within the optionals section - totaling nearly $2000 for optionals we had not been notified of. When I indicated to the sales department that we did not want those optionals, they told us that we could not purchase the car without taking those options. We had already spent 2 1/2 hours at the dealership and I was exhausted (should have walked). We foolishly just communicated how disgusted we were with the whole situation and then finished up the deal. The weekend was ending and my husband urgently needed a car. I won't even bother describing what happened in the financial services department. But, in both departments, we noticed that they had listed our phone numbers incorrectly and that they had not listed our email address (wrote "did not provide email address" though I had indeed done so). Meanwhile, every department is pleading with us to give a good customer service survey when we leave. However, when it was clear that they were not going to get one because of how poorly they treated us in both departments, they completely falsified our contact information in the Toyota corporate system. I just got off the phone with Toyota corporate: Roseville Toyota had given them a completely fabricated email address, completely fabricated phone numbers, and completely fabricated mailing address. Meaning they were purposefully preventing Toyota corporate from being able to survey us on our sales experience. It would have been comical if it had not been so obscenely corrupt. These people may have succeeded in giving Toyota a bad name in my family, though I have been a loyal Toyota fan and customer since 1989. The only thing that they did right was that - after I lodged a complaint with Toyota corporate, they rewrote the contract to remove the optionals that we had never wanted. I would have been happy at that point if they had followed through with updating our contact information as requested to 5 seperate agents at Roseville Toyota. They absolutely refused. No, it would have been more honest to refuse. They claimed to have fixed the information, but instead created new fabrications. Disgusting business practices. More

Buying experience I made an appointment with linh to purchase a new truck. The experience was the best I have ever had. I have purchased several vehicles from Roseville I made an appointment with linh to purchase a new truck. The experience was the best I have ever had. I have purchased several vehicles from Roseville Toyota over the last four years, and this was by far the best experience I have had. Thanks linh!!! More

Camry Hybrid Came in to test drive the 2017 Toyota Camry Hybrid. Our sales Rep was John Wood, he was very attentive to our needs and made the process very simple. Came in to test drive the 2017 Toyota Camry Hybrid. Our sales Rep was John Wood, he was very attentive to our needs and made the process very simple. He did not try to push too hard, but I guess in this business you have to, to survive. We were very pleased with our purchase. Everyone was very knowledgeable of the process. More