Roseville Toyota

great service and support from Michael and the whole team! Thank you, very happy with my service! team! Thank you, very happy with my service! More

If I could give negative stars, I would. Roseville Toyota not only damaged my bumper but also left grease marks on my sun visor. My hubby hand washes the cars every weekend so he’d know if there was even the not only damaged my bumper but also left grease marks on my sun visor. My hubby hand washes the cars every weekend so he’d know if there was even the smallest ding or scratch. Whenever we drop our cars off for service, he not only watches while the shop is indicating any damage on the vehicle but also leaves things a certain way to know if the shop has disrespected our property. In this case, not a single mark was on the paper when we dropped it off. We come back to pick up my car and he notices the driver side bumper was below the headlight bracket bumper ledge along with damage to the lumar clear bra on the car. We brought it up to our service advisor Chris Martinez he grabbed our drop off paperwork stating he had to take it to his boss. We watched him and he walked the opposite way of the supervisor into a back area with the paperwork and comes back our with that newly damaged area marked. Telling us that they’d pull it up on the cameras and check the damage when we brought it in. We stayed and viewed the footage as well which revealed that there was NO damage at drop off. You know, we are all human and make mistakes, admitting mistakes and making them right is forgivable. However lying about it, trying to cover it up and falsifying documents is completely unethical. Due to this horrid experience, hubby will be taking pictures of the damage sheet when any of our vehicles dropped off. At the end of the day, Mike Ortiz the supervisor got everything fixed for us. Which is great however allowing unscrupulous people to work underneath him is very poor management. I will be looking for a new Toyota dealership to service my still pretty new car (only 30k miles on it) moving forward at least until Chris Martinez is no longer employed there. If this review helps at least one person not make the same mistake that I did, it’ll be worth it! More

Expect to wait 5 hours to get through this process. Expensive and such a hassle. Expensive and such a hassle. More

Shane O’Neil has always been great taking care of my concerns. He goes above and beyond. concerns. He goes above and beyond. More

Received excellent service especially from service advisor Samuel Vega. Easy to book an appointment and car repairs were completed on time. advisor Samuel Vega. Easy to book an appointment and car repairs were completed on time. More

Rep Molly was very professional and helpful. Dealership is very clean. Nice waiting rooms. Yes is very clean. Nice waiting rooms. Yes More

Molly was fantastic. She was knowledgeable and explained everything very well. Very courteous and a pleasure to work with. A great experience. everything very well. Very courteous and a pleasure to work with. A great experience. More

Very friendly, good customer service and responsibilities for research to find out the cars issue . Thank You, for research to find out the cars issue . Thank You, More

My advisor Conor was excellent. Great communication through out the process. Mechanic left my car mat dirty. Even picking up the rubber mat to dirty the original Toyota mat. Don’t they use the paper through out the process. Mechanic left my car mat dirty. Even picking up the rubber mat to dirty the original Toyota mat. Don’t they use the paper covers anymore?? More

Great customer support . Informative staff. I would Great customer support . Informative staff. I would recommend any one to go there . Very easy access Great customer support . Informative staff. I would recommend any one to go there . Very easy access More