Roseville Toyota

Decent deals, terrible customer service Customer Service should be the top priority of any sales driven enterprise. Unfortunately, Roseville Toyota has forgotten that fact. Upon arrival for Customer Service should be the top priority of any sales driven enterprise. Unfortunately, Roseville Toyota has forgotten that fact. Upon arrival for an appointment, the team at Roseville Toyota from sales to delivery put themselves first, not the customer. On a 100 plus degree day and with an infant in tow, no water was offered to us. We found a vehicle we wanted at which point the buying process was slower than molasses even after approval and sales parameters were set. We secured the deal within 2 hours of being here, and spent another 5 hours waiting for an available finance employee to write the deal, wash the car, and make delivery. On top of that, I had to fight them to fill the tank (really? I just spent $30k on a car, you can't spend $40 on fuel?), and have since been called back to the dealer 3 subsequent times to fill out paperwork they neglected to fill out correctly; I work nights and to have them call me during the day after knowing I sleep in that timeframe not just once but multiple times (and yes, I told them I would be there later that afternoon after the first and second calls). I will absolutely never ever visit this dealer again and I will never steer friends or family here. More

New car experience John Wood helped me get into a new Tundra. He was very helpful in meeting my needs and finding the truck that I wanted. And he doesn't stop after the John Wood helped me get into a new Tundra. He was very helpful in meeting my needs and finding the truck that I wanted. And he doesn't stop after the sale. Awesome follow up and making sure that I was happy with the truck, asking if I had any problems or questions with the operation of the new vehicle. Great service and very professional. Thanks John More

I highly recommend Roman when purchasing your next car Roman Lupu went above and beyond to help us find the van we were looking for. We had an idea of which van we liked but we could not decide which color Roman Lupu went above and beyond to help us find the van we were looking for. We had an idea of which van we liked but we could not decide which color we wanted. He ran all over the place helping us in 106-degree heat and he spent a lot of time with us. He even parked the different van's side by side a few different times so we could compare them. I brought my two kids, both under 2 years old, it was a crazy day but Roman was very helpful and patient with us. He was also able to hook us up with a great deal! At the end, we are very pleased with our vehicle! Roman was great and would highly recommend anyone to work with him. More

Tacoma V6 4x4.....2017 purchase Dallas Thornsteinsson was very detailed n up to date on his job in internet sales Dept. Brad Tillerson in finance also very detailed n friendly. Dea Dallas Thornsteinsson was very detailed n up to date on his job in internet sales Dept. Brad Tillerson in finance also very detailed n friendly. Deal went thru smoothly. Good deal n a lot of choices n good prices. More

Treated me with professionalism and friendly respect! I purchased my vehicle through the CarPro referral program, but that was only the beginning. The kindness and respect I received from everyone involv I purchased my vehicle through the CarPro referral program, but that was only the beginning. The kindness and respect I received from everyone involved was incredible. I was not the grade A credit risk. I was the opposite. Since I had not purchased anything on credit in 8 years, I had a 0 (zero) Fico score. My salesman Robin, took care of me exclusively. I was not shuffled from salesman to salesman to manager and closer. They were upfront and honest with me, and finally qualified me. Then, I went on and made an aggressive offer on a car that I wanted, not some old model that didn't sell for them. I purchased a 2017 Toyota Corolla SE. The incentives through Toyota allowed me to put a substantial down payment on the new vehicle. I knew my situation was going to be challenging, but they treated me extremely well, they were honest and very understanding. I am very happy with Roseville Toyota and my 2017 Corolla. More

Amazing sales staff. Service center is a customers nightmare Amazing internet staff set my family and I up for a test drive appointment with Henley Hernandez on May 6,2017. Henley is a friendly person with an ex Amazing internet staff set my family and I up for a test drive appointment with Henley Hernandez on May 6,2017. Henley is a friendly person with an exceptional ability to connect with his customers wants and needs without making them feel pressured to purchase immediately. Needless to say, we felt confident in our decision and purchased our 2017 Sienna the same day. Joe Beitzel helped us in the finance department with exceptional patients with our three children while signing on the dotted line. We purchased the 10 year 100,000 mile warranty with Joe. Malon helped us set up and explain our new features upon leaving, again extremely friendly and relatable. We left Roseville Toyota feeling like family on May 6, 2017. My husband and I decided we wanted body side molding, got in touch with Henley who once again helped us place that order. Sally called to schedule the Cilajet Sealant application once the molding was delivered to Toyota. Appointment was made for Friday, May 26th and was told I would have a Sienna reserved for the day. On May 26th, Julian R. Castellan checked my Sienna in for the scheduled work and pointed me to the rental desk- that is where everything began going downhill with Roseville Toyota. Rental desk "lost" my Sienna reservation and tried giving me a Prius, then a Camry. I quickly explained I have three carseats that will not fit. After a few minutes I was given a Sienna. The keyfob I was given had duct tape covering the automatic sliding doors. I was told the 2016's will be recalled due to doors flying open while people are driving! That sounds criminal that your dealership would let a soon to be recalled vehicle off your lot. I was in a rush to get to work and left knowing my children would not be riding in that faulty Sienna. At two o'clock, I got a call from Jess letting me know my van was ready. Valet dropped my van and keys and I left for the Roseville Galleria. My husband noticed what looked like dried bird poop below one of our fog lights and oil droplets on the bumper which would not easily wipe off with a dry napkin. Nothing should have dried so fast to where I could not easily wipe off with napkin unless it was already dried before my van was taken in. I wondered if the Cilajet was applied over the poop and oil. Called Julian to explain my concern and was completely shut down right away without any concern. We immediately returned to service department where Jess and Julian met us. Juilan quickly dismissed anything said and rubbed poop and oil off with a rag wet with some kind of liquid. Julian made it clear there was nothing he would say or do to help listen and try to resolve any of our concerns- we needed to take that up with finance to possibly get our money back for the Cilajet Application. I quickly brought up the fact that we would not get money back due to the application was included in our 10 year/100,000 mile warranty. Once again Julian did not care. Jess on the other hand seemed embarrassed by Julian's behavior. We then met with Thue Lee who quickly listened then gave us another Cilajet sample pack. Said the paint is smooth (the van is new, of course paint is smooth) therefore the application was successful. My husband and I left feeling like the outcast family member that day. We just wanted what we had scheduled and paid for- Cilajet Application from our 10 year/100,000 mile warranty and body side molding. To make make our frustrations with Roseville Toyota worse, Julian called us this morning (May 27) to ask when we are going to pick up our van! Sloppy and unprofessional is how I would describe Roseville Toyota's Service Center. Going forward, Roseville Toyota has lost all of our business. We will have all of our warranty work done at Maita Toyota, much closer to our home. More

Very helpful and no sales pressure. Tyson worked with me as I was waiting for my house refinance to close. He kept in touch without being pushy. He took care of all our needs and even Tyson worked with me as I was waiting for my house refinance to close. He kept in touch without being pushy. He took care of all our needs and even came in on his day off to help us. I will definitely be back for another vehicle!! More

Roseville Toyota stood up and made things right After my review I had posted ealrier I was contact by Jessica who works at the dealership and she made things right. I Feel that I may of been to hars After my review I had posted ealrier I was contact by Jessica who works at the dealership and she made things right. I Feel that I may of been to harsh but was upset. Long story short the they came in a fixed my registration and got me back on tract! thank you More

Greay sales experience I had a printed quote from another dealer. The price was almost $1900 below what Roseville was offering. There as some back and forth (there always is I had a printed quote from another dealer. The price was almost $1900 below what Roseville was offering. There as some back and forth (there always is) as they try to justify their costs, "invoice price" installed options, and yada-yada. I had driven two and a half hours to the dealership based SOLELY and the salesman's promise that he could do the price I had in hand. They were uncomfortable but their honor was more important and they committed to the deal. I got the car I wanted, the color (red, rare), and the price I wanted. I WILL be telling everyone shopping for car about my positive experience More