Roseville Toyota
Roseville, CA
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 8:00 AM - 9:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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A great experience by a very professional staff. We had an awesome experience and all staff were very knowledgeable and easy to work with. There was a big selection of cars and we walked in and pur We had an awesome experience and all staff were very knowledgeable and easy to work with. There was a big selection of cars and we walked in and purchased our car within a couple hours. More
Derek A is so helpful! I’ve been taking my Camry to Roseville Toyota for about 2 years now and Derek (in the service dept), is always there to help. He’s friendly, knowledge I’ve been taking my Camry to Roseville Toyota for about 2 years now and Derek (in the service dept), is always there to help. He’s friendly, knowledgeable and honest. He always has the best customer service and really cares about his customers. More
Factory service. Great service in a timely manner. Also went the extra mile to sync my phone and car. All arranged by Adam k., Service advisor. Excellent! Great service in a timely manner. Also went the extra mile to sync my phone and car. All arranged by Adam k., Service advisor. Excellent! More
Helpful staff. Went in knowing what I wanted and Onemiso De La Torre Jr. helped me find it. He went the extra mile to make sure we found the right one. Went in knowing what I wanted and Onemiso De La Torre Jr. helped me find it. He went the extra mile to make sure we found the right one. More
Good deal, poor sales culture We entered the lot with the intent to buy a 2017 or 2018 Prius, with basic features. We quickly found two options that would work. The junior sales as We entered the lot with the intent to buy a 2017 or 2018 Prius, with basic features. We quickly found two options that would work. The junior sales associate was friendly and customer centric, despite being new to the role. When we sat down to discuss pricing, we noticed a few things: 1) Sales managers yelling across the showroom to junior members regarding working weekends and staying busy. It seemed to us that those conversations are best handled in private. 2) Junior sales members making demoralizing comments to support staff members. (e.g. implying to the supporting staff that sales are more important than the services they are providing) Obviously, this behavior is being emulated, given the sales managers leadership qualities. 3) Misleading and confusing pricing provided by the sales manager, which did not initially include the relevent information we asked for. In addition, promotional offers that were available online were not clearly understood by the sales team at first. Once we clarified the exact information desired, the sales manager was able to provide clear numbers. 4) The junior associate was polite and respectful the entire time. 5) The finance manager was polite and respectful the entire time. 6) The sales manager used terminology like "obviously" and "of course" - implying that we should naturally understand certain things about the industry. 7) While we do feel that the negotiations ultimately provided us with a fair value and deal, the sales culture here was indicative of a cut-throat good ole boy culture that in my personal opinion should have died years ago. I will not support this type of culture in the future by taking my business elsewhere, where respect for customers AND employees is the primary focal point. More
shame shame Suspicious that I was first told 2-3 day repair, at least 16 hours of labor and $2500 until I mentioned I had an extended warranty then it became a 1 Suspicious that I was first told 2-3 day repair, at least 16 hours of labor and $2500 until I mentioned I had an extended warranty then it became a 1 day repair and $1800. I'm still very uncomfortable that work wasn't performed correctly or diagnosed properly or that you were trying to gouge me or charge more as a paying customer. I did pay for some service, tire & fluids, but the service gentleman ran my credit card and it came back declined, 3 times, and I had to use another card and was overdrawn only to find out that the sales gentleman wasn't entering the security code number correctly. The service gentleman also told me if I give a good review, he gets a bonus and he'd give me a discount. Yikes, can't bribe me. Hopefully my opinion matters. More
Connor was excellent Connor was knowledgeable, helpful and courteous. He was professional and a great asset to your dealership. It is no wonder that you'd dealership is do Connor was knowledgeable, helpful and courteous. He was professional and a great asset to your dealership. It is no wonder that you'd dealership is doing so well with employees like Connor More
Adam is the real reason I go here. I trust Adam to be honest, straightforward, and accommodating with me and my car. I always appreciate his hard work and his attitude, and his willingn I trust Adam to be honest, straightforward, and accommodating with me and my car. I always appreciate his hard work and his attitude, and his willingness to make it right. More
Brake light I have always receive above excellent service from Roseville Toyota. I cannot complaint about anything. I hope one day I could do a commercial telling I have always receive above excellent service from Roseville Toyota. I cannot complaint about anything. I hope one day I could do a commercial telling the world about the excellence service of Roseville Toyota. More
Great working with these guys and gals ! I gave them a 4 star , only because I filled out all my paperwork on Saturday , by Sunday no one could find it ,I had to start all over , otherewise i I gave them a 4 star , only because I filled out all my paperwork on Saturday , by Sunday no one could find it ,I had to start all over , otherewise it was a pleasant experience. More