Roseville Toyota

Issues with finance department Signed agreed deal. Contacted 3 days later and told bank changed deal even though I was assured the deal we agreed on. Origunal deal done on a monday, Signed agreed deal. Contacted 3 days later and told bank changed deal even though I was assured the deal we agreed on. Origunal deal done on a monday, contacted on thursday to come back. Drove to dealership to sign new deal, signed deal. Drove all the way back home and contacted AGAIN by finance department and asked to come back AGAIN because deal was re-written with wrong date. Drove BACK to dealership and signed deal yet again. I understand banks may change info but when I have to drive back and forth due to errors made by finance staff and TOLD I need to "come in today", 3 days after original deal was signed, puts a very bad feeling in me about purchasing another vehicle from Roseville Toyota or referring people to it. Salesman was awesome and is only thing giving me any positive feeling. This is 5th vehicle I purchased here, hope things will be done to get me back. More

Great customer service From the time I drive in til I drove away, I was treated with care and respect. I was greeted right away, introduced to my service representative, Bek From the time I drive in til I drove away, I was treated with care and respect. I was greeted right away, introduced to my service representative, Bekah, and the time estimate was exactly. My car was brought out in a short period of time, washed as I requested. The staff was friendly and professional, which is very important to me as I am a retired sales representative. More

Awesome! Workers were very knowledgeable and accommodating, everyone treated me with respect and I will come back again for my next purchase in the future! Tha Workers were very knowledgeable and accommodating, everyone treated me with respect and I will come back again for my next purchase in the future! Thanks More

Excellent service The service was excellent and the staff was super helpful and nice! I would recommend this dealership to everyone I know to buy their next vehicle! I The service was excellent and the staff was super helpful and nice! I would recommend this dealership to everyone I know to buy their next vehicle! I will be purchasing my next car from here again!! More

Everyone has been so helpful, sales, finance & service Everyone worked with me & my husband to make the lease a success. We negotiated and re-negotiated to make the price doable. When the credit score was Everyone worked with me & my husband to make the lease a success. We negotiated and re-negotiated to make the price doable. When the credit score was affected by a “fraud alert,” something I had reported in September 2017 and didn’t think would affect my loan eligibility, people like Henley Hernandez (sales) and Joe Baziel (Finance) stayed on top of it. They wanted to make my experience a stress-free experience, and one that will have a positive impact. More

Service Center Only The service center at Roseville Toyota was extremely professional and knowledgeable. I would recommend there services. But, NOT the dealership, there’ The service center at Roseville Toyota was extremely professional and knowledgeable. I would recommend there services. But, NOT the dealership, there’re the worst. Especially Joe Beitzel, Go to Folsom to buy your vehicle 🚗! More

Great customer service! I get all my service here even tho I work in Auburn. They are quick & professional. Never try to upsell me with services I don't need . I get all my service here even tho I work in Auburn. They are quick & professional. Never try to upsell me with services I don't need . More

15,000 Maintenance I’m pleased that I purchased the regular maintenance plan when I bought the car. It’s relieved me of a lot of stress. The people are so friendly it ma I’m pleased that I purchased the regular maintenance plan when I bought the car. It’s relieved me of a lot of stress. The people are so friendly it makes me feel very special, something that seldom happens anywhere else. I was just a little disappointed that my car was washed but not vacuumed, but that is a very minor problem especially considering that previously washing wasn’t even offered because of the drought. Overall, I’m very pleased with your company. More

Sold me a lemon!!! After waiting 21 hours of my time, I never in my 62 years on this planet have I been more ripped off! I was lied to, by everyone. My monthly payment After waiting 21 hours of my time, I never in my 62 years on this planet have I been more ripped off! I was lied to, by everyone. My monthly payment was supposed to be $392 it’s $428, after taking delivery on my way home, the car vibrated terribly on the highway. I returned the next morning to service. After 4 hours of waiting I was told it had a bad tire and they did not have it in stock. This is suppose to be “a certified pre-owned Toyota “. Ha ha !!! I’m disdusted! I want a different safe car now or my money back! If not I will post the video I took on every social media site. And Call Curtis from CBS intends to put them on the air!!! More

Thumbs up Start to finish great! Even the shuttle was easy! Courtney had great customer service and was helpful. I will request her every time. She was prompt Start to finish great! Even the shuttle was easy! Courtney had great customer service and was helpful. I will request her every time. She was prompt and realistic More