Roseville Toyota

Service Advisor Cory Is the BEST Took my wife’s 2005 Prius in due to check engine light, shifter shifting rough, and car running sluggish. After diagnostic it was determined that the Took my wife’s 2005 Prius in due to check engine light, shifter shifting rough, and car running sluggish. After diagnostic it was determined that the main hybrid battery was bad. It was also recommended to change the shifter. We brought the car in on a Wednesday and since we were going to be busy the next couple of days we couldn’t pick it up until Saturday. I called for Cory on Monday but was told he wouldn’t be in until Wednesday. They tried to schedule me but I told them I would wait until Cory returned, he is my Service Advisor. When I scheduled with Cory they tried to schedule me with Kyle several times, even when I arrived they tried to put me with Kyle and I told them No that I wanted Cory. I don’t know what’s wrong when you request a Service Advisor why do they keep pushing someone else on you. Cory is my Service Advisor and I am very happy with him. His service is exceptional and I can’t ask for more. He is the Best. During the time that Roseville Toyota had my wife’s Prius Cory kept us updated on the progress of the work. It should be noted that the Prius has 175,000 miles on it and hopefully the battery will give us another 175,000. On one of Cory’s updates they ran a load test on the auxiliary battery and it was bad. Not bad, the last one lasted 7 years. For anyone who gets their car serviced at Roseville Toyota who is reading this if you want a gray Service Advisor Cory is your man! More

Outstanding Service on my Leased Corolla Took my lease vehicle in for service. Service was prompt and thorough. Service coordinator Schuemacher was outstanding. This is my second lease veh Took my lease vehicle in for service. Service was prompt and thorough. Service coordinator Schuemacher was outstanding. This is my second lease vehicle from Roseville Toyota. My experience on both cars has been excellent with efficient and time reminders of all preventative maintenance due. I have purchased/leased 6 autos from Roseville Toyota. Enough said! More

Regular Maintenance Great customer service! Our pre paid maintenance warranty has expired in Dec 2017. Steve did some research and found out there are two more maintenanc Great customer service! Our pre paid maintenance warranty has expired in Dec 2017. Steve did some research and found out there are two more maintenance service left. Thank you Steve! Our regular maintenance was completed at no extra cost. More

Oil check Great service as always. Waiting time is a bit long but Toyota very busy. Like to have a free refreshment as I'm waiting. Thank you. Great service as always. Waiting time is a bit long but Toyota very busy. Like to have a free refreshment as I'm waiting. Thank you. More

New purchase The best customer service with exceptional experience. Razi made the transaction so much easier. Overall great experience. Will recommend your dealer The best customer service with exceptional experience. Razi made the transaction so much easier. Overall great experience. Will recommend your dealer to everyone. Will always go back More

Engine repair due to excessive use of oil We are giving Toyota "five star" excellent rating. We recently experienced an excessive use of oil burning in our 2009 Camry. Upon review and inspec We are giving Toyota "five star" excellent rating. We recently experienced an excessive use of oil burning in our 2009 Camry. Upon review and inspection by Toyota, they repaired the problem. They kept us up-to-date throughout the process, Informing us of the steps to make the needed repair. We cant thank them enough. We having been Toyota customers for at least 20+ years and will continue to be Toyota customers. Sincerely. The Schroeder's More

Roseville Toyota's Outstanding Service Roseville Toyota reached out to me and agreed to replace the door panel at no cost to me. I am very impressed by their willingness to work with me re Roseville Toyota reached out to me and agreed to replace the door panel at no cost to me. I am very impressed by their willingness to work with me regarding my 2018 Camary. After this positive experience, I would certainly return to do business with them again as well as recommend them to someone else. Roseville Toyota has demonstrated their willingness to take care of their customers and have restored my trust in them, feeling that they actually do respect my decision to buy my Camary from them. Bravo Roseville Toyota. Our Camary has a small cut in the vinyl on the top of the front passenger door panel. This cut was already there when we first bought the car. I failed to call the complaint in right away. I mentioned this when I had the car in for service last week, but was told that it would not be covered by Roseville Toyota because I didn't call it in right away after purchase and all records of inspection before delivery didn't indicate the cut. We took possession of the car after dark when we bought it, which means that we didn't immediately notice it and RosevilleToyota's staff that checked our Camary for problems probably missed it also. I still feel, for the price we paid for our Camary and the very large down payment from us at purchase, that Roseville Toyota should cover the door panel's replacement with no cost to me. I am disappointed that the door panel isn't being covered by Roseville Toyota for the above reasons. This makes me question if I would do business with Roseville Toyota in the future or recommend them to someone else. I still would like Roseville Toyota to cover this door panel's replacement at no cost to me. For the money we paid in down payment, Roseville Toyota would still make money off the sale. I feel that Roseville Toyota doesn't respect my decision to purchase our Camary from Roseville Toyota rather than another Toyota dealer. More

A good experience Conner Eagan was extremely helpful and he saved me money in my repairs. They will work with you. I'd recommend this service center to anyone. Conner Eagan was extremely helpful and he saved me money in my repairs. They will work with you. I'd recommend this service center to anyone. More

TOYOTA MIRAI MASTERS TOYOTA is great. Their expert Mirai knowledge and innovative customer contact process make managing our Mirai Fleet too easy. Chris Martinez is our Mi TOYOTA is great. Their expert Mirai knowledge and innovative customer contact process make managing our Mirai Fleet too easy. Chris Martinez is our Mirai Roseville Shop Contact. He is very prompt and always makes himself available. On a recent visit, one of our Mirai experienced a critical repair of the Fuel cells. This was a first time incident for both Toyota and me and was successful due to Chris’ creative coordination skills and comprehensive communication throughout the entire process. I am grateful for having him as part of our FCV Fleet team. More

Good work and efficiant I have always had a good experience here. The service checks are always thorough and I have never waited more than an hour. The cafe has many choice I have always had a good experience here. The service checks are always thorough and I have never waited more than an hour. The cafe has many choices of complementary beverages and the popcorn is addicting. My last service was completed in only 45 minutes. More